# 8x8 Work MCP for AI Agents AI Agent Connect > 8x8 Work MCP provides your AI agent with a direct line into your business communication data. It lets you audit call records, monitor extension performance, and analyze ring group activity using natural language. Instead of digging through messy logs, you can ask your agent to summarize call volumes, track specific extension metrics, or identify telephony trends across your entire organization instantly. It turns raw data into actionable insights. ## Overview - **Category:** productivity - **Price:** Free - **Endpoint:** https://edge.vinkius.com/vk_preview_7S56MCUG4yUxGooPRjVKZjg9nIIoDNoHrJdFwuKR/ai-agent-connect - **Tags:** unified-communications, call-records, telephony-analytics, business-communication, extension-management, ring-groups ## Description This Connector turns your 8x8 Work communication logs into a searchable database for your AI agent. It bridges the gap between raw telephony logs and actual business insights, letting you audit call records, monitor extension performance, and analyze ring group activity through natural language. You can track call volumes across your organization or deep-dive into a specific extension's performance without jumping through hoops. Your agent provides a direct, conversational window into your 8x8 telephony environment, making it easy to see if your communication workflows are actually working. By adding this to your setup via the Vinkius catalog, you give your agent the context it needs to help you spot bottlenecks in your customer service lines or audit telephony trends on the fly. It moves you away from manual exports and into a world where you can query your communication data as easily as sending a chat message. Instead of spending your afternoon in a spreadsheet, you can get answers to your most pressing questions in seconds. Whether you're trying to see if a specific line is being overused or if your call distribution is balanced, this Connector puts that information at your fingertips. You can query logs by specific date and time ranges to find exact data points or get instant summaries of how your business ring groups are distributing calls. It makes your telephony data a strategic asset you can actually use. ## Tools ### list_call_records Pulls detailed call journey logs and metadata for every call in your organization. It helps you find specific interaction history quickly. ### list_ring_groups Retrieves performance data for your business ring groups. This helps you see how calls are being distributed across teams. ### get_extension_summary Provides a snapshot of call volume and performance metrics for a specific extension. Use it to see how busy a particular line is. ## Prompt Examples **Prompt:** ``` List all call records from 9 AM to 12 PM today. ``` **Response:** ``` I've retrieved the call detail records for today between 9 AM and 12 PM. There were 28 calls in total. I can provide the source, destination, and duration for each. ``` **Prompt:** ``` Give me a summary for extension 105. ``` **Response:** ``` Extension 105 summary: 15 inbound calls, 12 outbound, and an average talk time of 3 minutes. The line is currently active. ``` **Prompt:** ``` Show performance metrics for all ring groups. ``` **Response:** ``` I've retrieved analytics for your ring groups. The 'Support' group has a 98% answer rate, while 'Sales' is at 85%. Would you like more details on specific group distribution? ``` ## Capabilities ### Audit call journey logs Pull detailed records for every call across your organization to see who talked to whom and for how long. ### Summarize extension performance Get a quick snapshot of call counts and talk times for specific phone lines or team members. ### Analyze ring group activity Check how calls are flowing into your business groups to ensure proper distribution. ### Query telephony trends Ask your agent to find patterns in your communication usage over specific timeframes. ### Filter logs by date range Retrieve exact communication data points for specific days or hours to help with auditing. ## Use Cases ### Finding a specific missed call An agent asks for call records between 2 PM and 3 PM today to find a dropped customer call. ### Checking a new hire's stats A manager asks for a summary of extension 105 to see how many inbound calls the new rep handled. ### Balancing call volume A lead asks for ring group analytics to see if the 'Support' group is being overwhelmed compared to 'Sales'. ### Monthly reporting An ops lead asks for a summary of all call volumes across the company to prepare a monthly communication report. ## Benefits - Stop manual log exports by using list_call_records to pull every call journey log instantly. - Get a bird's eye view of team activity with get_extension_summary to see talk times and call counts. - Optimize call routing by using list_ring_groups to see how your business ring groups are actually performing. - Identify communication bottlenecks faster by asking your agent to audit telephony trends on the fly. - Save hours of research by using custom log filtering to find exact communication data points for specific dates. ## How It Works The bottom line is you get instant, natural language access to your 8x8 telephony data without leaving your chat interface. 1. Subscribe to the 8x8 Work MCP on Vinkius 2. Enter your 8x8 API Key and Client Secret 3. Ask your AI client to check call records or extension stats ## Frequently Asked Questions **Can 8x8 Work MCP help me find specific calls from last week?** Yes, it lets you query call detail records for any specific date range. You can ask your agent to find calls from a specific day or time to get the exact source, destination, and duration. **How does 8x8 Work MCP help with team performance?** It provides summaries for specific extensions. You can quickly see how many inbound and outbound calls a specific line handled and its average talk time. **Can I use 8x8 Work MCP to see how my ring groups are doing?** Yes, it pulls analytics for your business ring groups. You can check answer rates and call distribution to make sure your team is getting the right amount of traffic. **Is 8x8 Work MCP good for auditing company communications?** It's built for that. It bridges the gap between raw telephony logs and actual business insights, allowing you to audit trends and usage patterns across the whole organization. **What happens when I connect 8x8 Work MCP to my AI client?** Your agent gains the ability to see your 8x8 data. You can then use natural language to ask questions about call volumes, extension stats, and ring group performance. **How can I see all calls made yesterday?** Use the `list_call_records` tool and specify the start and end time for yesterday. It will return all CDR metadata for that period. **Can I check the call volume for a specific extension?** Yes. Use the `get_extension_summary` tool and provide the extension number. You'll receive a performance summary for that specific line. **Does this integration show ring group analytics?** Yes, use the `list_ring_groups` tool to retrieve performance data and call distribution metrics for your organization's ring groups.