# 8x8 MCP for AI Agents AI Agent Connect > 8x8 MCP lets you manage SMS, voice calls, and multi-channel chat messages directly through your AI agent. It connects to your 8x8 Connect account so you can handle phone verifications, check balances, and track message delivery status without jumping between tabs. It's built for teams who need to automate customer outreach and internal communications at scale. ## Overview - **Category:** communication-messaging - **Price:** Free - **Endpoint:** https://edge.vinkius.com/vk_preview_JyuomrXXpn9XpZ0ICPocIbj1UhvtVCSMtvbmNx8i/ai-agent-connect - **Tags:** cloud-communications, sms-api, voice-calls, telephony, contact-center, messaging ## Description Imagine you're running a high-volume support desk or a growing product team. Right now, you're probably juggling five different tabs to send a confirmation text, check a WhatsApp message, and verify a user's phone number. It's a mess of copy-pasting and manual tracking. With this Connector, you just tell your agent what to do. You can have it send out verification codes, initiate text-to-speech calls for customer follow-ups, or pull your current account balance in seconds. It brings your entire 8x8 communications suite into a single conversation. Instead of hunting for a specific dashboard, you're just getting things done. You can even see if those messages actually landed or if a call was successful in real time. This is how you turn a fragmented communication stack into a unified tool. It's one of the easiest ways to get 8x8 into your workflow via the Vinkius catalog. ## Tools ### check_8x8_status Check if your API connection is live and working. This helps you confirm the agent is ready to send messages. ### get_call_status Look up whether a voice call was successful or failed. This helps you track your automated outreach. ### get_sms_status Check if an SMS actually reached the recipient's phone. It provides real-time delivery confirmation. ### send_sms Send a text message to any phone number worldwide. This is the primary way to reach customers via text. ### check_verification Confirm if a user's entered OTP code is correct. Use this to validate phone numbers during signup. ### get_account_balance See how much credit is left in your 8x8 account. It keeps you from running out of funds during busy periods. ### list_sub_accounts Get a list of all sub-accounts tied to your main profile. This helps you manage multiple team environments. ### send_chat_message Send a message through WhatsApp, Viber, or LINE. It expands your reach to popular messaging apps. ### send_verification Send a one-time password (OTP) to a user's phone. It's the first step in verifying a user's identity. ### send_voice_message Trigger a text-to-speech voice call to a recipient. It's a great way to automate hands-free follow-ups. ## Prompt Examples **Prompt:** ``` Send a text to +1234567890 saying 'Your order is ready for pickup'. ``` **Response:** ``` SMS sent! Message ID msg_772 was queued. I can check the delivery status for you whenever you're ready. ``` **Prompt:** ``` Send a verification code to +447700900000. ``` **Response:** ``` Verification code sent to +447700900000. The request ID is ver_991. Just let me know when the user gives you the code so I can verify it. ``` **Prompt:** ``` How much money is left in our 8x8 account? ``` **Response:** ``` Your 8x8 Connect account currently has a balance of $45.20. You have 3 active sub-accounts. Would you like to see the list of sub-accounts? ``` ## Capabilities ### Send global SMS messages Your agent can send text messages to any phone number worldwide. ### Send multi-channel chat messages Send messages through WhatsApp, Viber, and LINE channels directly. ### Make text-to-speech voice calls Trigger automated voice calls using text-to-speech technology. ### Verify phone numbers Send OTP codes and validate user submissions for secure onboarding. ### Check account balances Get real-time data on your account balance and sub-account list. ### Track delivery status Monitor whether your SMS or voice calls were successfully delivered. ## Use Cases ### Automated Onboarding A user signs up and the agent uses `send_verification` to send an OTP, then `check_verification` to let them in. ### Support Follow-ups A customer asks for a callback. The agent uses `send_voice_message` to trigger an automated text-to-speech call. ### Bulk Notifications A product team needs to notify users of a maintenance window. They ask the agent to use `send_sms` to reach everyone. ### Cost Monitoring An operations manager asks the agent to check the `get_account_balance` to see if they need to top up. ## Benefits - Automate SMS outreach without leaving your agent's chat window by using `send_sms`. - Handle multi-channel chat on WhatsApp and LINE using `send_chat_message`. - Verify users instantly with `send_verification` and `check_verification` to secure your app. - Initiate hands-free follow-ups with `send_voice_message` for automated text-to-speech calls. - Keep costs in check by pulling real-time data with `get_account_balance` and `list_sub_accounts`. - Stop guessing on delivery with `get_sms_status` and `get_call_status` to track your outreach. ## How It Works The bottom line is you get a direct line from your AI agent to your 8x8 communications tools. 1. Subscribe to the 8x8 MCP on the Vinkius Marketplace. 2. Enter your API Key and Sub Account ID from your 8x8 Connect dashboard. 3. Start giving your AI agent commands to send messages or make calls. ## Frequently Asked Questions **How does the 8x8 MCP help with customer support?** It lets your AI agent send SMS confirmations and initiate voice callbacks automatically. You can handle follow-ups and notifications without switching apps. **Can I use 8x8 MCP to send messages on WhatsApp?** Yes, the Connector supports sending chat messages through WhatsApp, Viber, and LINE. Your agent can manage these channels in one place. **How do I use 8x8 MCP for phone verification?** The agent can send a verification code to a user's phone and then validate the code they provide. It's a great way to automate secure onboarding. **Can the 8x8 MCP make phone calls?** It can initiate text-to-speech voice calls. This is perfect for automated notifications or follow-up messages where a voice response is needed. **How do I check my 8x8 account balance with the Connector?** Just ask your agent to check your balance. It will pull the real-time data from your 8x8 Connect dashboard and tell you exactly what's left. **Can my AI send SMS and track delivery status?** Yes. Use `send_sms` to deliver a text message, then `get_sms_status` with the returned message ID to check delivery confirmation in real time. **How does phone verification work through the AI?** Two steps: first, `send_verification` sends an OTP code to the user's phone. Then, `check_verification` validates the code the user submits. Both operations run through the 8x8 Verify API. **Can I send messages through WhatsApp and other chat channels?** Yes. The `send_chat_message` tool supports WhatsApp, Viber, and LINE. Just specify the channel, recipient identifier, and message text.