# AfterShip Returns MCP for AI Agents AI Agent Connect > AfterShip Returns MCP lets you manage your entire return process through your AI agent. It handles return requests, RMA details, and shipping labels in one place. Instead of jumping between tabs, you can ask your agent to approve a return or check a shipment's status. It's built for e-commerce brands that need to handle reverse logistics without the manual overhead. ## Overview - **Category:** ecommerce - **Price:** Free - **Endpoint:** https://edge.vinkius.com/vk_preview_KWXeNqBZURHU1EI20GzY6XtweszlNSA1ZmHzCHng/ai-agent-connect - **Tags:** returns-management, rma-processing, shipping-labels, reverse-logistics, customer-experience, automated-returns ## Description AfterShip Returns lets you pull your return data into a conversational space. Most e-commerce brands deal with a mess of spreadsheets and separate portals just to handle a single return. You're constantly switching tabs to find RMA numbers or check if a customer actually sent their package back. This Connector changes that by letting your AI agent do the heavy lifting. You can ask your agent to audit pending requests, check specific item details, or approve a return so the shipping label sends out automatically. It handles the tedious parts of reverse logistics so you can focus on the customer. Since it's available in the Vinkius catalog, you can get it connected to Claude or Cursor and start clearing your queue in minutes. It turns a multi-step manual process into a simple chat. ## Tools ### list_returns Pull a list of pending or past customer return requests and see their current status. ### approve_return Authorize a request so the system can automatically generate a return shipping label. ### receive_items Log when an item hits the warehouse and record its physical condition. ### get_return_details Get specific info on items, return reasons, and logistics status for a single RMA. ## Prompt Examples **Prompt:** ``` List all pending return requests from the last 48 hours. ``` **Response:** ``` I found 5 new requests. * **Sarah J.**: Wants to return a shirt due to size issues. * **Michael B.**: Has a defective item. Would you like to see the specific details for these items? ``` **Prompt:** ``` Approve return request ID 'ret_abc123'. ``` **Response:** ``` Done. I've approved **ret_abc123**. * **Status**: Approved * **Next Step**: The system has triggered the shipping label for the customer. Would you like me to check if the label was successfully generated? ``` **Prompt:** ``` Show me details for RMA number 'RMA-98765'. ``` **Response:** ``` Here are the details for **RMA-98765**: * **Items**: * Blue Cotton Shirt (Wrong size) * Canvas Tote (Defective) * **Current Status**: In transit via UPS. * **Reason**: Customer reported issues with both items. ``` ## Capabilities ### Audit pending return requests See a list of all customer returns that are waiting for your action. ### Pull technical RMA metadata Get specific details on items, reasons for return, and logistics status. ### Trigger return shipping labels Authorize a request so the system generates a shipping label for the customer. ### Record warehouse arrivals Log when an item hits the warehouse and record its physical condition. ### Identify return bottlenecks Find common reasons for returns or delays in your current policy. ## Use Cases ### Checking a customer's return status A customer asks about a delay. Your agent uses list_returns to find the request and get_return_details to see the current location. ### Clearing a backlog of requests You need to clear a backlog of requests. Ask your agent to approve_return for all pending requests that meet your criteria. ### Logging warehouse arrivals A shipment just arrived at the dock. A warehouse worker uses receive_items to record the arrival and grade the items. ### Reviewing return policy trends You're reviewing your return policy. Ask your agent to summarize the most frequent reasons for returns from your recent history. ## Benefits - Get faster approvals by using approve_return to trigger labels instantly without manual clicks. - Track inventory more accurately by using receive_items to log warehouse arrivals and condition. - Reduce support volume by using list_returns to quickly check customer statuses during chats. - Identify common issues by asking your agent to find frequent return reasons across your data. - Access technical data quickly by using get_return_details to see specific RMA metadata. ## How It Works The bottom line is you get a conversational interface for your entire reverse logistics workflow. 1. Subscribe to the Connector in the Vinkius catalog. 2. Plug in your AfterShip API Key in your client settings. 3. Ask your agent to list returns or approve an RMA. ## Frequently Asked Questions **Can AfterShip Returns MCP handle my shipping labels?** Yes, it can. Once you approve a return request, the Connector triggers the generation of the return shipping label for your customer. **Does AfterShip Returns MCP work with Claude?** Yes, it works with Claude and any other MCP-compatible client like Cursor or Windsurf. **How does AfterShip Returns MCP help warehouse teams?** It lets warehouse staff use their AI agent to quickly log when items arrive and record their physical condition in one step. **Can I use AfterShip Returns MCP to see why customers are returning items?** Yes, you can ask your agent to pull specific RMA details to see the reasons for return and identify common trends. **Is AfterShip Returns MCP good for high-volume stores?** It's ideal for high-volume stores because it automates the repetitive parts of return management, like approving requests and checking statuses. **Can AfterShip Returns MCP manage multiple RMAs at once?** Yes, you can ask your agent to list all pending returns or audit specific groups of requests to handle them more efficiently. **How do I find my AfterShip API Key?** Log in to your AfterShip account, navigate to **Settings** > **API Keys**. You can generate a new API key there. This key works for both Returns and Tracking APIs. **Can I approve a return request via the agent?** Yes! Use the `approve_return` tool and provide the Return ID. Your agent will update the status in AfterShip, which can also trigger automatic label generation if configured. **Does this support marking items as received?** Yes, you can use the `receive_items` tool to record which items from an RMA have arrived at your warehouse and their current condition grade.