# AskNicely MCP for AI Agents AI Agent Connect

> AskNicely MCP lets you manage customer experience and NPS surveys using natural language. It connects your AI agent to your survey data so you can track responses, audit customer sentiment, and trigger new surveys instantly without switching tabs or manually exporting CSV files to find out what your users really think about your product.

## Overview
- **Category:** business-intelligence
- **Price:** Free
- **Endpoint:** https://edge.vinkius.com/vk_preview_zcs3pG9ScmvWOKkXiUbTNknltMVo7xix1MiH7u8D/ai-agent-connect
- **Tags:** nps-tracking, customer-feedback, sentiment-analysis, survey-automation, customer-satisfaction

## Description

AskNicely MCP gives your AI agent a direct line into your customer experience platform. You can stop jumping between tabs to find out how people feel about your product. Instead of manually exporting data to see why your scores are moving, you can just ask your agent to summarize recent complaints or find your most loyal promoters. It handles the heavy lifting of pulling data so you can focus on fixing the problems your customers are reporting. You can even have your agent trigger new surveys on the fly during a conversation to catch feedback while it's still fresh. It's a practical way to turn raw survey data into actionable insights, and since it's hosted on Vinkius, you get it up and running with your favorite AI client in minutes. This connection means your team can move from seeing a score to understanding a sentiment in seconds, making it much easier to stay on top of customer satisfaction across your entire user base. You no longer have to wait for a weekly report to see if a new feature launch went well. Your agent can pull the latest feedback immediately, allowing your team to pivot quickly when users encounter friction. It turns your survey data into a live conversation, giving you the context you need to make better product decisions every day.

## Tools

### get_account_check
Verifies your connection to AskNicely is active. Use this to ensure your agent has the right permissions.

### get_statistics
Pulls your aggregate NPS scores and summaries. This gives you a high-level view of your customer sentiment.

### list_contacts
Lists the people in your AskNicely account. Use this to see who is in your database and their survey history.

### list_responses
Fetches all NPS survey responses. This lets your agent read through specific customer comments and scores.

### trigger_survey
Adds a contact and sends them a survey immediately. Use this to get instant feedback after a specific interaction.

## Prompt Examples

**Prompt:** 
```
What's our NPS for the last month?
```

**Response:** 
```
### Monthly NPS Summary

| Metric | Value |
| :--- | :--- |
| **Net Promoter Score** | 74 |
| **Promoters** | 112 |
| **Passives** | 34 |
| **Detractors** | 12 |

**Trend Analysis:**
* Scores are up 4% compared to last month.
* Most positive feedback mentions the new dashboard layout.
```

**Prompt:** 
```
List the last 3 negative survey responses.
```

**Response:** 
```
I've pulled the latest negative feedback for you:

1. **Score: 2** - "The mobile app keeps crashing on the checkout page."
2. **Score: 3** - "I can't find the logout button anywhere."
3. **Score: 1** - "The latest update made the navigation very confusing."
```

**Prompt:** 
```
Send a survey to Sarah Jenkins (sarah@example.com).
```

**Response:** 
```
Done! I've added **Sarah Jenkins** to your contacts and triggered a new NPS survey to **sarah@example.com**.
```

## Capabilities

### Pull aggregate NPS stats
Get your real-time scores and sentiment trends instantly.

### List all customer survey responses
Read through what people are actually saying about your brand.

### Trigger new surveys immediately
Send a survey to a specific person right now during a chat.

### Audit your contact database
See who has been surveyed and who is still missing from your loop.

### Check account connection status
Make sure your agent has the right permissions to see your data.

## Use Cases

### The 'Why did scores drop?' check
A Product Manager asks the agent to summarize the last 20 negative survey responses to find common bugs.

### The 'Instant feedback' loop
A CSM finishes a call and tells the agent to trigger a survey for the client immediately to gauge satisfaction.

### The 'Promoter hunt'
A Marketing lead asks the agent to find all customers with a score of 10 who mentioned the new UI.

### The 'Status check'
A Success Lead asks for the aggregate NPS for the last 30 days to include in a slide deck.

## Benefits

- Stop manual data exports. Use get_statistics to get your NPS scores instantly without opening a separate dashboard.
- Get immediate feedback. Use trigger_survey to send a survey to a specific person the moment an interaction ends.
- Spot pain points faster. Use list_responses to let your agent scan for specific complaints or praise in real-time.
- Audit your audience. Use list_contacts to see exactly who has been surveyed and who is still missing from your loop.
- Stay connected to sentiment. Use get_account_check to ensure your AI always has the latest data for accurate reporting.

## How It Works

The bottom line is you get a conversational way to manage customer feedback without leaving your workspace.

1. Paste your AskNicely API key into your Vinkius configuration.
2. Connect your preferred AI client to the Vinkius catalog.
3. Ask your agent to pull NPS stats or list recent survey responses.

## Frequently Asked Questions

**Can AskNicely MCP help me track NPS?**
Yes, it pulls your aggregate scores so you can see trends instantly. You can ask your agent to summarize your scores for any period.

**How do I trigger surveys?**
Your agent can send a survey to a specific contact using a single command. This helps you get feedback the moment a conversation ends.

**Can it read customer comments?**
Yes, it fetches the actual text responses so your agent can summarize them. This helps you identify specific pain points quickly.

**Is this for small teams?**
It works for any size team that uses AskNicely to manage customer feedback. It's a great way to save time on manual data entry.

**Does it show my contact list?**
Yes, it lets you see who is in your account and their survey status. You can use this to see who hasn't been reached yet.

**Can I use it with Claude?**
Yes, it connects to any MCP-compatible client like Claude, Cursor, or Windsurf.

**How do I find my AskNicely API Key?**
Log in to your AskNicely account, go to **Settings > API**, and you will find your API Key listed there. Copy it and paste it below.

**What is the 'domain' in AskNicely?**
The domain is your AskNicely subdomain (e.g., if your URL is `mycompany.asknice.ly`, your domain is `mycompany`).

**Can I trigger a survey for a new customer?**
Yes, use the `trigger_survey` tool and provide the customer's name and email. This will add them to your contacts and send the survey immediately.