# Assembled MCP for AI Agents AI Agent Connect > Assembled lets your AI agent manage your customer support workforce. You can check agent availability, audit team schedules, and pull volume forecasts to make sure your team is ready for incoming tickets. It turns complex workforce data into clear info for your operations. ## Overview - **Category:** customer-support - **Price:** Free - **Endpoint:** https://edge.vinkius.com/vk_preview_Ec4PMFvY34V2hWr1aoOfHLFEM0Ls5ECgGHkylH7P/ai-agent-connect - **Tags:** agent-scheduling, workforce-forecasting, support-operations, queue-management, real-time-monitoring ## Description The Assembled MCP gives your AI agent direct access to your workforce management data. Managing a support team usually means jumping between tabs to see who is online, who's on lunch, and how many tickets are coming in next week. It's a lot of manual clicking just to get a basic pulse on the team's health. This changes that by letting you ask your agent for a status update or a forecast instead of pulling manual reports. It handles the heavy lifting of data retrieval so you can focus on making decisions. Because Vinkius makes it easy to connect these types of tools, you can plug this in and start asking about your team's health in seconds. You'll get real-time visibility into agent states and future demand without ever leaving your primary chat interface. You don't have to worry about outdated spreadsheets or missing a sudden spike in volume. Your agent stays on top of the numbers so you can keep your team balanced and your customers happy. Instead of memorizing complex dashboard layouts, you can just use plain English. You can ask who is available for a specific task or see if a certain team is hitting its capacity limits. This makes it much easier for operations leads to keep a pulse on the organization without being glued to a monitor. ## Tools ### list_agent_states List real-time agent states. You can see who is currently online, on break, or in a meeting. ### list_forecasts List contact volume forecasts. This helps you see predicted ticket demand for future dates. ### get_account_check Verify Assembled account connection. This confirms your AI client is properly linked to your data. ### list_queues List all support queues. This shows every active queue in your support organization. ### list_teams List all teams. This provides a full list of every team in your workspace. ### list_users List all users in Assembled. This retrieves a complete list of all users in your account. ### list_schedules List agent schedules for a time range. Use this to check coverage for any specific day or hour. ## Prompt Examples **Prompt:** ``` Who is online right now? ``` **Response:** ``` I've checked the real-time agent states for you. Here is the current status of your team: | Agent Name | Status | | :--- | :--- | | Sarah J. | **Online** | | Mike D. | **On Break** | | Elena R. | **In Meeting** | | David W. | **Online** | You have 2 agents online and 1 on break currently. ``` **Prompt:** ``` What's the forecast for next Tuesday? ``` **Response:** ``` The volume forecast for next Tuesday shows a steady increase in the morning: * **10:00 AM - 12:00 PM**: 150 tickets/hr (Peak) * **12:00 PM - 02:00 PM**: 90 tickets/hr * **02:00 PM - 04:00 PM**: 110 tickets/hr You might want to ensure extra coverage for the morning peak. ``` **Prompt:** ``` List all our support teams. ``` **Response:** ``` Here are the support teams currently configured in Assembled: * Team Alpha * Team Bravo * Technical Support * Billing & Accounts * VIP Success ``` ## Capabilities ### See real-time agent statuses Check who is currently online, on break, or in a meeting. ### Pull volume forecasts Get predictions for contact volume on future dates. ### List all support teams View every team currently set up in your workspace. ### View detailed agent schedules Retrieve specific schedules for any time range you provide. ### Verify your account connection Confirm that your AI client is properly linked to your data. ### Get a full list of all users Get a complete list of all users registered in your account. ## Use Cases ### Handling a sudden ticket surge A manager wants to know if anyone is free to help with a surge. They ask the agent to check who is online right now using `list_agent_states`. ### Planning weekly staffing An analyst needs to see if the team is overstaffed on Monday. They ask the agent to show the schedule for Monday using `list_schedules`. ### Predicting afternoon demand A lead needs to know how many tickets to expect at 2 PM. They ask the agent for the forecast for this afternoon using `list_forecasts`. ### Auditing team structure A new hire wants to see which teams exist. They ask the agent to list all support teams using `list_teams`. ## Benefits - Get instant answers on agent availability using `list_agent_states` so you don't have to hunt for who's online. - Plan for busy days by pulling volume predictions with `list_forecasts` to ensure you have enough staff. - Audit your team structure quickly by listing every team and queue with `list_teams` and `list_queues`. - Verify your coverage for any time period by pulling specific data with `list_schedules`. - Keep your data secure by using your existing Assembled API key for all authenticated requests. ## How It Works The bottom line is you get instant answers about your support workforce without opening a single dashboard. 1. Connect your Assembled API key to the Connector through Vinkius. 2. Open your preferred AI client and grant the agent access. 3. Ask questions about your team's schedule or current availability. ## Frequently Asked Questions **Can the Assembled MCP show me who is on break?** Yes, the Assembled MCP pulls real-time status updates so you can see exactly who is on break, in a meeting, or available to take calls. **How do I use Assembled MCP for volume forecasting?** You can ask your agent to pull the latest volume forecasts to see predicted ticket demand for any date, helping you plan your staffing levels in advance. **Does Assembled MCP work with my existing API key?** Yes, it uses your existing Assembled API key to securely connect your data to your AI client without requiring any new credentials. **Can I see schedules for specific dates with Assembled MCP?** You can ask the agent to pull schedules for any specific time range, making it easy to check coverage for a specific shift or weekend. **Is Assembled MCP good for checking queue health?** Yes, the Assembled MCP can list all your active support queues so you can quickly see how your organization is structured. **How can I use Assembled MCP to see who is online?** You can ask your agent to list current agent states, and it will provide a clear list of everyone who is currently online or active. **How do I get my Assembled API Key?** Log in to your Assembled account, go to **Settings > API Keys**, and you can generate a new API key there. **Can I see who is currently on break?** Yes, use the `list_agent_states` tool to see the real-time status of all your agents, including those on breaks or in specific states. **How far in advance can I see schedules?** You can retrieve schedules for any time range by providing the `startTime` and `endTime` parameters to the `list_schedules` tool, as long as they are published in Assembled.