# Atera MCP for AI Agents AI Agent Connect > Atera MCP lets your AI agent manage IT operations, tickets, and remote devices. It connects to your Atera account so you can audit customers, check agent statuses, and handle helpdesk requests using plain language. It's built for MSPs and IT teams who need to move faster without clicking through multiple dashboards. It helps you stay on top of your workload without the usual friction of manual data entry. ## Overview - **Category:** customer-support - **Price:** Free - **Endpoint:** https://edge.vinkius.com/vk_preview_XgpYxypgoIAz38iXmsbDJK25enWTkASVWdDMcq9I/ai-agent-connect - **Tags:** rmm, psa, it-management, remote-monitoring, ticket-tracking, device-management ## Description Imagine you're an IT admin sitting in a chair, staring at a dozen open browser tabs. You're trying to figure out why a specific workstation is offline or which customer reported a crash first. Usually, this means logging into your management portal, searching for a device ID, and digging through a list of tickets. With Atera, that workflow changes. You just ask your AI agent what's going on. It can look up the status of your remote agents, pull up the latest support tickets, or find specific customer details instantly. If a machine starts throwing alerts, your agent can see them before you even have to check the dashboard. It handles the heavy lifting of data retrieval so you can focus on fixing the actual problems. Because Vinkius makes it so easy to connect these types of tools, you can have your entire IT infrastructure accessible through a single chat interface. Instead of hunting for information, you're just getting answers. It turns a manual search process into a conversation. You spend less time navigating menus and more time solving the issues that actually matter to your clients. ## Tools ### list_tickets List all support tickets. Use this to see the entire helpdesk queue and prioritize your tasks. ### create_ticket Create a new support ticket in Atera. This lets you log issues from your chat interface immediately. ### get_account_check Verify your Atera account connection. Use this to ensure your AI agent has the correct permissions to access data. ### get_agent Get details for a specific agent. This provides deep info on a single device like its IP address and OS. ### get_customer Get details for a specific customer. Use this to see company-specific information and contact records. ### get_ticket Get details for a specific ticket. This lets you see the full history and status of a single support request. ### list_agents List all monitored agents in Atera. Use this to see a high-level overview of every device in your fleet. ### list_alerts List recent system alerts. This helps you identify failing hardware or software issues across your network. ### list_customers List all customers in Atera. This gives you a complete list of all organizations you manage. ## Prompt Examples **Prompt:** ``` Show me the status of all our remote devices. ``` **Response:** ``` I've retrieved your agents. You have 45 monitored devices, with 42 currently online and 3 offline. | Status | Count | | :--- | :--- | | **Online** | 42 | | **Offline** | 3 | ``` **Prompt:** ``` Are there any active system alerts right now? ``` **Response:** ``` There are 2 active alerts: * **Disk Space Low**: Warning for Workstation-01 * **Service Offline**: Alert for Web-Gateway ``` **Prompt:** ``` Who is the primary contact for Acme Corp? ``` **Response:** ``` I've found the contact details for Acme Corp: * **Contact Name**: Jane Doe * **Phone**: (555) 012-3456 * **Email**: j.doe@acmecorp.com ``` ## Capabilities ### Check remote device status See if your agents are online or offline at a glance. ### Create support tickets Generate new helpdesk entries from your chat interface without leaving your current window. ### Find customer details Pull up company and contact info for any organization in your list instantly. ### Audit system alerts Get a list of recent hardware or software warnings immediately. ### Track helpdesk volume See all active tickets to prioritize your daily work more effectively. ## Use Cases ### Checking a server's health during a call An MSP technician gets a call about a slow machine. They ask the agent to list_alerts to see if there are any disk space warnings immediately. ### Logging a new VPN issue A new client reports a broken VPN. An admin uses create_ticket to log the issue and list_agents to find the specific device. ### Pulling a client list for a report An operations manager needs a list of all clients. They ask the agent to list_customers to get a full list for a quarterly report. ### Finding a workstation's IP address A tech needs to know a specific workstation's IP. They use get_agent to pull the technical specs of a single remote device. ## Benefits - Stop clicking through dashboards to find device statuses. Use list_agents to see your entire fleet status in seconds. - Handle support requests faster. Use create_ticket to log new issues from your chat without switching windows. - Identify hardware failures early. Use list_alerts to get a real-time look at system warnings. - Access customer data instantly. Use list_customers and get_customer to find contact info without searching. - Simplify ticket auditing. Use list_tickets and get_ticket to review the status of your entire helpdesk queue. ## How It Works The bottom line is you get a conversational interface for your entire Atera IT management platform. 1. Get your X-API-KEY from the Atera developer portal. 2. Add the Connector to your AI client via Vinkius. 3. Ask your agent to list tickets or check agent statuses. ## Frequently Asked Questions **Can I use the Atera MCP to manage my remote devices?** Yes, you can see status, IP addresses, and OS info for your entire fleet. It gives you a quick way to check on machines without logging into the main dashboard. **Does the Atera MCP work for MSPs?** Yes, it's built specifically for MSPs to manage tickets and agents more efficiently. It helps you handle a high volume of requests through a simple chat interface. **How do I see my support tickets with Atera MCP?** You can just ask your agent to list all tickets or get details for a specific one. It's a fast way to see what's on your plate for the day. **Can I create a new ticket using Atera MCP?** Yes, you can create a new support ticket directly from your chat. This helps you log issues the moment they happen so nothing falls through the cracks. **Does Atera MCP help with monitoring system alerts?** Yes, it can list recent system alerts for you. This allows you to stay proactive and address hardware or software warnings before they become bigger problems. **Can I see a list of all my customers?** Yes, you can pull a full list of all organizations you manage. It's great for quickly finding contact information or auditing your customer base. **How do I find my Atera API Key?** Log in to Atera, go to **Admin > Data Management > API**, and you can generate and copy your API Key there. **What is an 'Agent ID'?** An Agent ID is a unique numeric identifier for a device monitored by Atera. You can find these IDs by using the `list_agents` tool. **Can I create a ticket for a specific customer?** Yes, use the `create_ticket` tool and provide the optional `customerId` parameter to link the ticket to a specific organization in your Atera account.