# Bird (MessageBird) MCP for AI Agents AI Agent Connect > Bird (MessageBird) is an Connector that lets your AI agents manage customer communications across SMS, WhatsApp, Email, and Voice from a single interface. It handles everything from sending out personalized messages to pulling up historical call logs and managing customer contact profiles. Use it to give your agent the ability to talk to customers on any channel without switching between different apps or dashboards. ## Overview - **Category:** talk-to-me - **Price:** Free - **Endpoint:** https://edge.vinkius.com/vk_preview_PAl9oNolGsve5ywwPeSBGyUDW0SA6SYlvQLCDdqS/ai-agent-connect - **Tags:** omnichannel, sms-api, whatsapp-business, unified-messaging, customer-engagement, voice-api ## Description Bird (MessageBird) is an Connector that lets your AI agents handle customer communications across SMS, WhatsApp, Email, and Voice from a single interface. Imagine your support team spending half their day jumping between tabs just to see if a customer reached out via WhatsApp or if they're still waiting on an SMS reply. It's a mess that leads to missed messages and frustrated customers. This Connector changes that by letting your AI client handle the heavy lifting of omnichannel communication. Instead of manual switching, your agent can see the whole thread, no matter where it started. It can grab a customer's history, update their info in your records, and fire off a message instantly. You're moving from a fragmented mess to a single source of truth. By bringing this into your stack through the Vinkius catalog, you're giving your AI the same tools a human agent would use, but at a much faster pace. It's about making sure no customer message falls through the cracks because it was hidden in a different inbox. You get a clean way to manage leads, audit your voice calls, and keep your contact data consistent across every single channel your business uses. This means your agents can stay focused on solving problems rather than hunting for data across five different apps. ## Tools ### create_contact Build a new customer profile in your workspace. This helps keep your records organized as new leads come in. ### get_call Pull up the specifics of a single voice call. Use this to check the duration or status of a past interaction. ### get_contact Look up a specific customer's profile. It gives you the metadata and identifiers you need to personalize a conversation. ### get_conversation Fetch the details of a specific chat thread. This helps your agent understand the context of an ongoing interaction. ### list_calls See a full list of every voice call in your workspace. It's perfect for auditing your team's call volume and history. ### list_contacts Pull a list of every customer profile you have saved. Use this to quickly see who you've interacted with before. ### list_conversations Get a bird's-eye view of all active or archived threads. This helps the AI stay on top of all pending messages. ### list_messages See every individual message inside a specific conversation. This lets you see the exact flow of a back-and-forth exchange. ### send_message Send a new message out via SMS, WhatsApp, or other channels. This is the main way to actually talk to your customers. ### update_contact Change the info on an existing customer profile. Use this to keep your CRM data fresh as customer details change. ## Prompt Examples **Prompt:** ``` Show me the last 3 WhatsApp messages from John Doe. ``` **Response:** ``` I've pulled the recent messages for John Doe on WhatsApp. Here's the summary: | Timestamp | Message | Status | | :--- | :--- | :--- | | 10:05 AM | Order is on the way | Delivered | | 09:30 AM | Can I change the address? | Read | | 09:15 AM | Hello, I need help | Read | Would you like me to reply to the last one? ``` **Prompt:** ``` Register a new lead: Sarah Jenkins, +15550123, interested in the premium plan. ``` **Response:** ``` I've created a new contact profile for Sarah Jenkins. I've saved her phone number and noted her interest in the premium plan. I can send her a welcome message via SMS now if you'd like. ``` **Prompt:** ``` What was the status of the last voice call to our main office? ``` **Response:** ``` The last voice call to the main office was completed successfully. It lasted 4 minutes and 12 seconds. Would you like me to pull up the full details of that call? ``` ## Capabilities ### Send messages on WhatsApp or SMS Your agent can push updates and replies to customers on their preferred mobile channels. ### Pull up full conversation threads Get the full context of a chat across multiple channels in one place. ### Create new customer profiles Save new lead information directly into your workspace records. ### Update existing contact details Keep your customer data fresh by editing identifiers and metadata. ### View historical voice call logs Check the status and history of your team's voice interactions. ### Check individual message content Look at specific messages within a thread to see the exact flow of a conversation. ## Use Cases ### Handling WhatsApp inquiries A customer asks about an order on WhatsApp. The AI uses list_conversations to find the thread and send_message to provide a status update. ### Automating lead registration A new lead comes in from a web form. The AI uses create_contact to save the info and send_message to send a welcome text. ### Auditing voice call quality A manager wants to check call quality. The AI uses list_calls to find recent interactions and get_call to see the status of a specific one. ### Updating customer phone numbers A customer changes their phone number. The AI uses update_contact to make sure the record is correct before sending the next SMS. ## Benefits - Stop switching tabs between different messaging apps. Use list_conversations to see everything in one place, saving your team hours of manual navigation every week. - Keep your customer data clean and consistent. Use create_contact and update_contact to ensure every interaction is tied to a verified profile. - Respond to customers faster on their favorite apps. Use send_message to push updates to WhatsApp or SMS instantly without manual copy-pasting. - Get a full history of every interaction. Use list_messages and get_conversation to give your AI the context it needs to provide better support. - Audit your voice communications easily. Use list_calls and get_call to check call statuses and history for quality assurance and training. ## How It Works The bottom line is you get a unified way to manage every customer conversation channel through your AI. 1. Subscribe to the Bird MCP on the Vinkius Marketplace. 2. Add your Bird Access Key and Workspace ID to your configuration. 3. Tell your AI client to start sending messages or looking up contacts. ## Frequently Asked Questions **Can Bird (MessageBird) MCP send messages on WhatsApp?** Yes, it allows your AI to send messages directly through your registered WhatsApp channels. This means your agent can handle customer inquiries on WhatsApp just as easily as it handles text. **Does Bird (MessageBird) MCP support SMS?** Yes, it fully supports SMS. You can have your AI send out notifications, delivery updates, or two-way conversations via text. **Can I use Bird (MessageBird) MCP to see my call history?** Yes, the Connector can list all voice calls made or received in your workspace. It can also pull up specific details for any individual call. **How does Bird (MessageBird) MCP handle customer contacts?** It lets your AI create, read, and update customer profiles. This keeps your contact list organized and ensures your agent always has the right info handy. **Can Bird (MessageBird) MCP manage multiple conversations at once?** Yes, it can list all ongoing and archived threads across different channels. This helps your agent keep track of everything without getting confused. **Is Bird (MessageBird) MCP good for support teams?** It's a great fit for support. It gives your team a way to audit history and respond to customers across any channel without having to switch between different apps. **Can I use Bird (MessageBird) MCP to update customer info?** Yes, you can ask your AI to update the metadata or identifiers of an existing contact. This keeps your records accurate as customer details change. **Can I send messages to multiple channels using this server?** Yes! Use the `send_message` tool with the appropriate `channelId` for SMS, WhatsApp, or Email as configured in your Bird account. **How do I find a customer's contact ID?** You can use the `list_contacts` tool to browse all profiles or search for specific identifiers to retrieve the unique contact ID. **Does this integration support voice call recording access?** Currently, the server allows listing and inspecting call metadata (status, duration, participants). Specific recording file access is not exposed in this version.