# Birdeye MCP for AI Agents AI Agent Connect

> Birdeye MCP lets you manage online reputation, send review requests, and track customer sentiment across multiple platforms. Use it to handle Google and Facebook reviews, dispatch surveys, and monitor brand health for local businesses.

## Overview
- **Category:** customer-support
- **Price:** Free
- **Endpoint:** https://edge.vinkius.com/vk_preview_NlD1NRH5iKkcki6BfJrvkyoAZ4EPFTedW5sd2jaN/ai-agent-connect
- **Tags:** reputation-management, review-management, customer-experience, feedback-collection, local-seo, customer-satisfaction

## Description

This Birdeye MCP lets you take over your online reputation without the headache of switching between dozens of tabs. If you run a local business, you know the drill. You're constantly checking Google and Facebook to see what people are saying, while also trying to remember who needs a follow-up survey. This connector lets you just ask your AI agent to do the heavy lifting. You can pull high-fidelity reviews, check the sentiment of your customer base, or see how every single one of your branches is performing in one glance. It's about moving from manual data entry to natural conversation. You can trigger review requests via SMS or email, send out custom surveys to specific people, and keep your customer profiles updated as you go. Vinkius makes it easy to get this setup so your AI can act as your dedicated reputation manager. Instead of hunting for feedback, you get a coordinated view of your brand health and a way to respond to your customers faster.

## Tools

### customer_checkin
Trigger a review request to a customer. This lets you automate feedback collection via SMS or email.

### create_customer
Add a new customer to your Birdeye profile. Use this to keep your records updated as you interact with people.

### get_customer_details
Retrieve a full profile for a specific customer. This helps you understand a customer's history before you reach out.

### list_business_locations
Get a list of all your business branches. Use this to manage reputation across multiple physical sites.

### list_reviews
Pull all customer reviews from your connected platforms. This gives you a bird's-eye view of your online presence.

### trigger_survey
Send a custom survey to a specific customer. This helps you gather targeted feedback on specific services.

## Prompt Examples

**Prompt:** 
```
List the latest 5-star reviews for my business in Birdeye.
```

**Response:** 
```
I've retrieved your top reviews. You recently received 10 new 5-star ratings across Google and Facebook. Highlights include high praise for your 'Fast Response Time'. Would you like to see the detailed metadata for these?
```

**Prompt:** 
```
Send a review request to 'John Smith' (john@example.com).
```

**Response:** 
```
Customer check-in complete! I've successfully triggered a review request for John Smith. He will receive an automated notification shortly. Shall I monitor the status for any response?
```

**Prompt:** 
```
Show the sentiment profile for customer ID '12345'.
```

**Response:** 
```
Accessing customer intelligence... John Doe (ID: 12345) has a consistently 'Positive' sentiment profile across 3 reviews and 1 survey response. His latest NPS score was 10. Need more historical context from his high-fidelity profile?
```

## Capabilities

### Pull reviews from multiple platforms
Get all your Google and Facebook reviews in one place.

### Send automated review requests
Trigger review requests via SMS or email automatically.

### Get detailed customer sentiment
Access the full sentiment history for your customer profiles.

### Dispatch custom surveys
Send targeted surveys to specific customers with one command.

### View all business locations
List every branch location to manage your entire footprint.

### Add new customer profiles
Create new customer records to keep your database current.

### Fetch full customer profiles
Get the complete history for any customer before you reach out.

## Use Cases

### Summarizing weekly feedback
A marketing manager asks the agent to summarize 5-star reviews from the last week to see what is working for the brand.

### Automating post-service requests
A success lead triggers a review request for a customer who just finished a service to boost their local SEO.

### Checking branch performance
A franchise owner asks for a sentiment report on a specific branch that had a recent dip in ratings.

### Testing new products
A manager sends a custom survey to a group of VIP customers to test a new menu item or service offering.

## Benefits

- Stop manually checking multiple sites by using list_reviews to pull all your ratings into one chat.
- Automate your feedback loop with customer_checkin to send review requests via SMS or email without extra clicks.
- Get a clear view of your brand health by using get_customer_details to see the sentiment history of your regular clients.
- Reach specific customers with trigger_survey to get feedback on specific products or services.
- Manage your entire footprint with list_business_locations to see how every branch is performing in real-time.
- Keep your records accurate by using create_customer to build a database of every person who interacts with your brand.

## How It Works

The bottom line is you get a centralized way to manage your local business reputation through a single chat interface.

1. Connect your Birdeye account by grabbing your API Key and Business ID from your dashboard.
2. Link the Connector to your AI client like Claude or Cursor.
3. Start asking your agent to pull reviews or send check-ins.

## Frequently Asked Questions

**How does the Birdeye MCP help with my local business reviews?**
It connects your Birdeye account to your AI agent so you can pull reviews from multiple platforms like Google and Facebook in one place. You can ask for summaries or check specific ratings without switching tabs.

**Can I use Birdeye MCP to send survey requests?**
Yes, you can tell your agent to send custom surveys to specific customers. This helps you gather targeted feedback on new products or services automatically.

**Does Birdeye MCP work for businesses with multiple locations?**
Yes, it can list all your business branches. You can use your agent to monitor the reputation and sentiment of every location from a single chat.

**Can the Birdeye MCP help me track customer sentiment?**
It can pull detailed sentiment history for your customer profiles. This lets you see how customers feel about your brand over time based on their previous reviews and surveys.

**How do I get started with the Birdeye MCP?**
You just need your Birdeye API Key and Business ID from your dashboard. Once you link the Connector to your AI client, you can start managing your reputation immediately.

**How do I find my Birdeye API Key and Business ID?**
Log in to your account, navigate to **Settings** > **Integrations** > **API**, and you will find your API Key and the Business ID (bid).

**Can I request a review via AI?**
Yes! The `customer_checkin` tool allows your agent to record a customer visit and automatically send a review request via their preferred channel.

**How do I check review ratings programmatically?**
Use the `list_reviews` tool and provide an optional `rating` filter (1-5) to retrieve specific categories of feedback directly from the platform.