# Birdeye MCP for AI Agents AI Agent Connect > Birdeye MCP for AI Agents. Manage your business reputation, track customer feedback, and handle reviews through your AI client. List reviews, reply to customers, and trigger surveys automatically. It connects your Birdeye account to any MCP-compatible client so you can manage local marketing and customer experience without switching tabs. ## Overview - **Category:** customer-support - **Price:** Free - **Endpoint:** https://edge.vinkius.com/vk_preview_X8eNpZE0u3ORQFCm9SN9GQqT8u8x59N2eJHPZ51I/ai-agent-connect - **Tags:** reputation-management, review-management, customer-experience, feedback-collection, local-seo, customer-satisfaction ## Description Managing a local business's online presence usually means jumping between a dozen different tabs to check Google reviews, Yelp ratings, and customer feedback. It's a tedious process and it's easy to miss a message from a happy customer or a frustrated one. This Birdeye MCP changes that by bringing your entire reputation management suite into your AI client. Instead of hunting for specific threads, you can just ask your agent to find the last few reviews or summarize what people are saying about your service. You can handle the heavy lifting of customer interaction by having your agent draft and send replies directly to reviews. It also handles the proactive side of things, like triggering check-ins to prompt customers for reviews or surveys. If you need to see who's in your database or where your physical locations are, that data is right there too. Because it's hosted on Vinkius, you get a reliable way to connect these tools without worrying about the underlying infrastructure. It turns your AI into a dedicated reputation manager that keeps your business looking good while you focus on running it. ## Tools ### customer_checkin Trigger a review request (Check-in) ### get_customer_details Get full customer profile ### list_business_locations List all business locations ### list_reviews View all customer reviews from all sources. This is your primary tool for monitoring reputation. ### trigger_survey Send a custom survey to a customer ### create_customer Add a new customer profile ## Prompt Examples **Prompt:** ``` What are people saying about us on Google lately? ``` **Response:** ``` I've pulled the latest reviews for you. Here is the summary: | Source | Rating | Comment | | :--- | :--- | :--- | | Google | 5/5 | "Fast service and great food!" | | Google | 4/5 | "Loved the atmosphere, but was a bit crowded." | | Google | 5/5 | "Best coffee in town." | Most people are mentioning the fast service. ``` **Prompt:** ``` Send a polite thank you to Alice for her 5-star review. ``` **Response:** ``` I've sent that reply to Alice. It says: > "Hi Alice, thank you so much for the kind words! We're glad you enjoyed your visit and hope to see you again soon." ``` **Prompt:** ``` Show me the survey results for the new menu. ``` **Response:** ``` I found 12 responses for the 'New Menu' survey. Here are the highlights: * **Positive:** Customers loved the new spicy options. * **Constructive:** Some mentioned the portions were slightly small. * **Overall Sentiment:** 85% satisfaction rate. ``` ## Capabilities ### Reply to customer reviews Send direct responses to your customers from your chat interface. ### Pull recent reviews See what people are saying on various platforms in one view. ### Trigger review requests Automatically prompt customers to leave feedback after a visit. ### Analyze survey data Retrieve specific answers from your customer surveys. ### View business locations Access a full list of all your physical business locations. ### Manage customer contacts Browse and search your existing customer profile database. ## Use Cases ### Checking new location feedback A marketing manager needs to see if a new location is getting good feedback. They ask the agent to list_reviews for that specific spot. ### Analyzing survey results A customer success lead wants to know why people are unhappy. They ask the agent to get_survey_responses for the last month. ### Responding to a 1-star review A business owner gets a 1-star review and wants to fix it. They ask the agent to reply_to_review with a professional apology. ### Automating review requests A local shop wants to automate reviews. They ask the agent to checkin_customer for every person who just finished a purchase. ## Benefits - Stop switching tabs by using list_reviews to see feedback from Google, Yelp, and Facebook in one place. - Faster response times by using reply_to_review to engage with customers immediately. - Automated feedback loops by using checkin_customer to prompt people for reviews. - Better data analysis by using get_review_summary to see which platforms perform best. - Easier contact management by using list_contacts to see your customer base. - Streamlined reporting by using get_survey_responses to gather specific customer insights. ## How It Works The bottom line is you get a direct line to your Birdeye data without leaving your AI interface. 1. Subscribe to the Birdeye MCP on the Vinkius Marketplace. 2. Enter your Birdeye API Key and Business ID in the setup. 3. Ask your AI client to list reviews, reply to a customer, or pull survey data. ## Frequently Asked Questions **Can the Birdeye MCP help me respond to reviews faster?** Yes, it lets your AI client pull reviews and draft replies instantly. You won't have to log into different sites to see what's waiting for a response. **How does the Birdeye MCP handle customer surveys?** It can pull specific responses for any survey in your account. This makes it easy to see exactly what your customers think of your products or services. **Can I use the Birdeye MCP to manage multiple business locations?** Yes, the Connector can list all your locations. This is great for franchises or businesses with several physical spots. **Does the Birdeye MCP work with my current AI tools?** It works with any MCP-compatible client like Claude or Cursor. You just connect your Birdeye credentials and start chatting. **Can I automate review requests with this Connector?** Yes, you can use the check-in tool to trigger review or survey requests. This helps you get more consistent feedback from your customers. **How do I get my customer contact info using the Birdeye MCP?** Your agent can list your contacts or pull specific profile details. It keeps your customer data accessible within your usual workflow. **Can I reply to a review using the agent?** Yes! Use the `reply_to_review` tool with the Review ID and your message. If the source allows API replies, your message will be posted to Birdeye instantly. **How do I see the average rating for my business?** Simply ask the agent to `get_review_summary`. It will retrieve the overall counts and ratings aggregated across all supported platforms (Google, Facebook, etc.). **Can I trigger a review request for a specific customer?** Yes. Use the `checkin_customer` action with the customer's name and email. This will trigger the automated review and survey sequence configured in your Birdeye account. **How do I find my Birdeye API Key and Business ID?** Log in to your account, navigate to **Settings** > **Integrations** > **API**, and you will find your API Key and the Business ID (bid). **Can I request a review via AI?** Yes! The `customer_checkin` tool allows your agent to record a customer visit and automatically send a review request via their preferred channel. **How do I check review ratings programmatically?** Use the `list_reviews` tool and provide an optional `rating` filter (1-5) to retrieve specific categories of feedback directly from the platform.