# Blip MCP for AI Agents AI Agent Connect > Blip MCP connects your AI client to Blip, allowing you to manage WhatsApp, Messenger, and web chats from a single interface. It handles contact management, support tickets, and outbound messaging to help you manage conversational commerce flows without switching tabs. ## Overview - **Category:** communication-messaging - **Price:** Free - **Endpoint:** https://edge.vinkius.com/vk_preview_TbD7nXqGbmWwLpmRfP3RHgxbWfjp1LpVCt5pzcVt/ai-agent-connect - **Tags:** conversational-commerce, whatsapp-automation, chatbot, customer-engagement, support-ticketing, messaging-api ## Description This Connector connects your AI client to Blip so you can manage customer conversations across WhatsApp, Messenger, and the web from one place. You can have your agent look up specific customer details, reply to inquiries, or check the status of a support ticket in the Blip Desk. It turns your AI into a proactive team member that handles the repetitive parts of customer engagement. Instead of manually copying data from a CRM into a chat window, your agent can pull contact info and send personalized messages instantly. When you use this through the Vinkius catalog, it connects your communication tools directly to your agent's actions. It's built for teams that need to move fast on leads or provide consistent support across multiple channels. You can ask your agent to summarize long threads to see what a customer really wants, or have it find all tickets that haven't been touched in 24 hours. This means your team stops hunting for information and starts solving problems. Whether you're handling a sudden spike in support requests or running a targeted marketing campaign, this Connector gives your agent the eyes and hands it needs to interact with your Blip environment. It works for customer support teams who need to keep up with high ticket volumes and marketing pros who want to trigger personalized WhatsApp messages based on real-time data. ## Tools ### create_contact Create or update a Blip contact record. This helps you keep your database current with new leads. ### delete_contact Remove a specific contact from your Blip database. Use this to clean up old or incorrect records. ### get_contact Fetch a specific contact's details using their unique ID. This lets your agent see the latest info for a customer. ### get_thread_messages Pull all messages from a specific conversation thread. It gives your agent the full context of a past chat. ### get_ticket Retrieve the details of a specific Blip Desk ticket. Your agent can then summarize the issue for you. ### list_contacts Get a full list of all contacts in your Blip account. Use this to find specific people when you don't have an ID. ### list_threads View all ongoing conversation threads. This helps your agent see what's currently happening in your chats. ### list_tickets See a list of all current support tickets. Your agent can use this to prioritize your daily workload. ### ping_bot Send a ping to check if the Blip bot is active. This is a quick way to verify your connection is live. ### send_message Send a text message to a specific Blip contact. This lets your agent handle outbound communication directly. ## Prompt Examples **Prompt:** ``` Check ticket 5521 on Blip Desk and tell me what the user is upset about. ``` **Response:** ``` I've pulled the details for ticket **5521**. Here's what I found: * **Issue:** User is frustrated with a delayed shipment. * **Last Message:** 'I've been waiting for three days and nobody is helping me!' * **Status:** Open * **Priority:** High Would you like me to draft a response for you? ``` **Prompt:** ``` Find the contact for 'John Doe' and send them a WhatsApp message saying their order is on the way. ``` **Response:** ``` I found the contact for **John Doe**. I've sent the following WhatsApp message: > 'Hello John, your order is on the way! You should receive it shortly.' ``` **Prompt:** ``` List all the active threads from this morning and tell me which ones need a reply. ``` **Response:** ``` Here are the active threads from this morning that need attention: | Thread ID | Customer | Last Message | Status | |---|---|---|---| | #992 | Sarah J. | 'Where is my refund?' | Needs Reply | | #995 | Mike T. | 'Can I change my size?' | Needs Reply | I'm ready to help you draft replies for either of these. ``` ## Capabilities ### Send WhatsApp messages Your agent can send direct messages to customers on WhatsApp via the Blip platform. ### Update contact records Your agent can create or modify customer details in your Blip database in real-time. ### Retrieve support tickets Your agent can pull specific ticket details from Blip Desk to understand ongoing issues. ### List conversation threads Your agent can scan all active chat threads to identify which customers need attention. ### Fetch contact details Your agent can pull comprehensive customer profiles using a specific contact ID. ## Use Cases ### Summarizing support tickets A support rep asks the agent to find ticket 5521 on Blip Desk and summarize the last three messages to see what the user is upset about. ### Proactive order updates A marketing lead tells the agent to send a WhatsApp message saying 'Your order is ready' to a specific contact ID. ### Lead follow-up A sales person asks the agent to list all active threads and identify which ones haven't had a reply in over 24 hours. ### Batch contact updates An admin asks the agent to find a contact by ID and update their purchase history using the `create_contact` tool. ## Benefits - Send WhatsApp messages without leaving your agent interface using `send_message`. - Keep customer data current by updating profiles with `create_contact`. - Quickly find old conversations using `list_threads` to see history. - Pull specific support issues instantly with `get_ticket` for faster resolution. - Organize your leads by pulling full lists with `list_contacts`. ## How It Works The bottom line is this Connector turns your AI client into a direct operator for your Blip messaging channels. 1. Get your API Key from the Blip portal connection area. 2. Connect your agent to the Connector via the Vinkius catalog. 3. Ask your agent to send messages, find contacts, or check ticket statuses. ## Frequently Asked Questions **Can the Blip MCP send WhatsApp messages?** Yes, your agent can send direct messages to contacts via the `send_message` tool. This allows for automated or agent-assisted outreach on WhatsApp. **Does this work with my existing support tickets?** It connects directly to Blip Desk so your agent can read and update tickets. You can ask it to summarize issues or check statuses. **How do I connect my Blip account to my AI client?** You'll need your API key from the Blip portal to link it through Vinkius. Once connected, your agent can access all your messaging tools. **Can my agent see my old conversation history?** Yes, your agent can use `list_threads` and `get_thread_messages` to see past chats. This provides the context needed to handle complex queries. **Is this for managing multiple chat platforms?** It covers WhatsApp, Messenger, and web chats through the Blip platform. This lets your agent interact with your customers across all these channels. **Can I update customer info automatically?** Yes, your agent can use `create_contact` to add or edit details. This keeps your customer database accurate without manual entry. **Can the AI Agent manage ongoing Chatbot threads?** Yes, the agent can list active threads and retrieve their messages to understand the full context of a customer's conversation. **Is it possible to reply to customer support tickets on Blip Desk?** The AI agent can retrieve and analyze tickets from Blip Desk and send direct messages to the user via the `send_message` tool to assist with resolutions. **Can I use the agent to send automated WhatsApp notifications?** Absolutely. The agent can use the messaging capabilities to trigger plain text messages directly to phone numbers connected to your Blip router.