# BoldDesk MCP for AI Agents AI Agent Connect > BoldDesk MCP connects your customer service help desk to your AI agent. You can manage tickets, update contact details, and coordinate with support agents without leaving your chat window. It turns your AI into a support team member that can actually read your history and reply to customers. ## Overview - **Category:** productivity - **Price:** Free - **Endpoint:** https://edge.vinkius.com/vk_preview_BZjBIH0qqHSjdrsL1Yr17YT1IPYbZzxY9JybUlWw/ai-agent-connect - **Tags:** support-tickets, customer-service, ticketing-automation, helpdesk, customer-communication ## Description Managing a high volume of support tickets usually means jumping between tabs, copying data from one dashboard to another, and trying to remember the context of a conversation from three days ago. This Connector changes that by bringing your BoldDesk data directly into your AI agent. Instead of manually searching for a customer's history or creating a new ticket for a bug report, you just tell your agent what needs to happen. It pulls in real-time info so you can stay focused on the actual problem. When you use this through the Vinkius catalog, your AI gets a direct line to your help desk. You can ask it to summarize a long thread, add a private note for your engineering team, or draft a response based on previous interactions. It is about moving from searching for information to executing tasks in one place. You get a unified view of your support operations where your agent handles the data entry and retrieval, letting you focus on solving the customer's problem. ## Tools ### add_ticket_note Add a private note to a ticket. This lets you leave internal instructions for your team that customers won't see. ### create_ticket Create a new support ticket. You can generate new entries for issues as they come in through your chat. ### get_agent Get details of a specific agent. This helps you find the right person to handle a specific task or department. ### get_contact Get details of a specific contact. Use this to pull up a user's full profile and history in one move. ### get_ticket Get details of a specific ticket. This retrieves the full context of a single issue, including all previous interactions. ### list_agents List all support agents. This gives you a quick look at your entire team's status and roles. ### list_contacts List all customer contacts. This lets you browse your entire customer directory from your AI interface. ### list_tickets List all support tickets. This provides a high-level view of your current queue and pending issues. ### reply_to_ticket Add a public reply to a ticket. This lets you send messages directly to customers through your AI agent. ### update_ticket Update an existing ticket. Use this to change the status, priority, or details of an ongoing issue. ## Prompt Examples **Prompt:** ``` I have a new issue from a user. Create a ticket for 'Slow Page Loads' for user test@example.com. ``` **Response:** ``` I've created that ticket for you. Here are the details: - **Subject**: Slow Page Loads - **Customer**: test@example.com - **Ticket ID**: #442 I've also notified the team. Would you like me to add any internal notes to this? ``` **Prompt:** ``` Check the history for ticket 105 and tell me what the last internal note said. ``` **Response:** ``` I've pulled the history for ticket #105. The last internal note from the engineering team says: > "We are currently investigating a database lock issue. ETA for a fix is 2 hours." The public status is still "Under Investigation." Do you want me to reply to the customer with this update? ``` **Prompt:** ``` Who are our support agents and which ones are currently active? ``` **Response:** ``` Here is the list of your support agents: | Agent Name | Role | Status | | :--- | :--- | :--- | | Sarah Jenkins | Senior Support | Active | | Mike Ross | Tier 1 Support | On Break | | Elena Rodriguez | Technical Lead | Active | Would you like me to assign a specific ticket to one of them? ``` ## Capabilities ### Create support tickets Generate new entries for customer issues instantly from your chat. ### Read ticket history View public replies and private internal notes for any specific issue. ### Reply to customers Send public messages to users directly through your AI agent. ### Manage customer profiles Access and update contact information for your users on the fly. ### Monitor team activity View details and status for all support agents in your organization. ### Add internal notes Leave private comments for your team that customers cannot see. ## Use Cases ### Logging a new bug report A customer reports a bug. Tell your agent to use create_ticket to log the issue for the dev team immediately. ### Quick VIP history check You need to prep for a high-priority call. Ask your agent to pull up the customer's full history to see past issues. ### Summarizing complex threads You're looking for a status update on a long conversation. Use get_ticket to see all private notes and public replies in one summary. ### Internal team handoffs You want to leave a hint for the next shift. Ask your agent to leave a private note about what you've done so far. ## Benefits - Stop tab-switching by viewing your entire support queue in one place. - Keep internal team communication private by leaving hidden updates for your colleagues. - Speed up response times by sending messages directly to customers from your chat. - Get full context instantly by pulling up every public and private interaction for a specific issue. - Keep your customer directory clean by updating user profiles on the fly. - Coordinate your team better by seeing who is available and active at a glance. ## How It Works The bottom line is you get a direct command line for your customer service desk inside your favorite AI tool. 1. Subscribe to the BoldDesk MCP via the Vinkius marketplace. 2. Provide your BoldDesk API key and domain in the configuration. 3. Start asking your AI client to list tickets or update customer info. ## Frequently Asked Questions **Can BoldDesk MCP help me manage my support queue?** Yes, it lets you list all tickets and see the status of every open issue without leaving your AI tool. **How does BoldDesk MCP handle customer replies?** You can ask your agent to send a public reply to any ticket, and it will update the customer immediately. **Can I use BoldDesk MCP to see private team notes?** Yes, the Connector can retrieve both public replies and private internal notes so you have the full picture. **Does BoldDesk MCP support multiple agents?** It allows you to list all your support agents and see their specific details to help with team coordination. **Can I create new tickets using BoldDesk MCP?** You can tell your agent to create a new ticket with a subject and customer email, and it handles the rest. **Will BoldDesk MCP keep my customer data private?** Yes, it connects securely to your BoldDesk account to manage your specific contacts and tickets. **Can I check the status of a specific support ticket?** Yes! Use the `get_ticket` tool with the Ticket ID. Your agent will fetch the latest status, priority, and the full conversation history directly from BoldDesk. **How do I add a private note to a ticket for my team?** Simply ask the agent to `add_ticket_note` and provide the Ticket ID and the content of your note. This will be added as a private internal note invisible to the customer. **Does the integration allow creating a ticket for a new user?** Yes. When using `create_ticket`, if the requester email does not exist in your contact list, BoldDesk will automatically create a new contact profile for that user.