# Channels MCP for AI Agents AI Agent Connect > Channels MCP lets you manage your cloud telephony and customer contact directory directly through your AI agent. It handles things like pulling call recordings, updating customer profiles, and tracking team call metrics without you having to jump between tabs. It connects your Channels account to your AI client so you can manage your entire customer contact directory and call lifecycle in one place. ## Overview - **Category:** communication-messaging - **Price:** Free - **Endpoint:** https://edge.vinkius.com/vk_preview_z07FRO7FIaUfr50ZA5sKO4M5YzDEX4E8IOaxZ0HR/ai-agent-connect - **Tags:** cloud-phone, call-tracking, live-chat, customer-data, omnichannel, real-time-support ## Description This Connector connects your Channels account to your AI agent so you can manage your cloud phone system and customer communications through simple conversation. Instead of jumping between tabs to find a recording or manually updating a phone number, you can just tell your agent to do it for you. It handles the tedious parts of telephony operations, like syncing your customer contact directory or pulling aggregate call statistics to see how your team is performing. You can use it to create new records, edit existing ones, and even manage webhooks for real-time notifications. It's a practical way to keep your data clean and your team's call history organized without the usual friction of manual logging. You'll find this is one of the many tools in the Vinkius catalog that turns your AI into a dedicated telephony coordinator for your support or sales workflows. ## Tools ### delete_contact Remove a contact from your system. Use this to keep your database clean of old or incorrect entries. ### get_account_info Get the basic details of your Channels account. This is useful for checking your overall account status. ### get_contact Pull the full details for a single customer. This gives your agent the context it needs to help a specific person. ### get_call_stats Get a high-level look at your call metrics. It helps you see how many calls your team is handling each day. ### list_calls See a list of your most recent interactions. Use this to quickly check who has been calling in lately. ### create_contact Add a new person to your contact directory. It's the easiest way to log a new lead or customer. ### create_webhook Set up a new webhook for call events. This lets you trigger actions in other apps when a call happens. ### get_call_recording Get the URL for a specific call's audio. Use this to listen back to a conversation for training or QA. ### list_contacts View your entire customer directory. It's the fastest way to see all the people you're currently supporting. ### list_users See who is currently part of your organization. This helps keep your team structure organized and clear. ### list_webhooks See what webhooks you currently have active. Use this to check your real-time notification settings. ### update_contact Edit the details of an existing customer. This keeps your CRM data fresh without manual typing. ## Prompt Examples **Prompt:** ``` Get the recording for call ID 'call_789'. ``` **Response:** ``` Link generated! You can download the audio for call_789 here: [recording_url]. The link is secure and will expire in 24 hours. Need a summary of the call statistics? ``` **Prompt:** ``` Show the last 5 calls and their duration. ``` **Response:** ``` Accessing call logs... Your last 5 interactions include **3 answered calls** (avg duration: 4m 30s) and **2 missed**. The most recent was an outgoing call to @user1. Shall I retrieve the recording for the longest call? ``` **Prompt:** ``` List all my customer contacts in Channels. ``` **Response:** ``` I've retrieved your contact directory. You currently have **150 synced contacts**, including 'Alice Brown' and 'TechCorp Support'. Would you like the full profile for a specific person? ``` ## Capabilities ### Pull call recordings Get direct links to audio files for specific interactions. ### Update customer profiles Edit contact details without leaving your workspace. ### Track team performance See aggregate call stats and throughput metrics. ### Sync contact directories Create or delete customer records programmatically. ### Manage webhooks Configure real-time notifications for call events. ### Audit call history List recent incoming and outgoing interactions. ## Use Cases ### QA Review A manager asks for the recording of a specific call to see why a customer was unhappy and uses get_call_recording to find it. ### Lead Management A salesperson creates a new contact and updates their profile details after a live call using create_contact and update_contact. ### Performance Audit An ops lead asks for the total call stats from the last week to prepare a report using get_call_stats. ### Data Cleanup A dev asks the agent to delete all contacts that haven't been active in three years to keep the directory clean using delete_contact. ## Benefits - Stop manual data entry by using create_contact and update_contact to keep your directory accurate. - Access call recordings instantly with get_call_recording to resolve customer issues faster. - Monitor team productivity with get_call_stats to see how many calls are being handled in real-time. - Keep your records clean by using delete_contact to purge outdated customer info from your system. - Automate your workflows by using create_webhook to send call data to your other internal tools. - Get a full view of your team with list_users to coordinate call routing and management. ## How It Works The bottom line is you get a hands-free way to manage your cloud phone system and customer data. 1. Subscribe to this Connector and grab your API Key and Account ID from the Channels Developer tab. 2. Connect your credentials to your preferred AI client. 3. Start asking your agent to find recordings, update contacts, or pull call stats. ## Frequently Asked Questions **Can the Channels MCP help me find call recordings?** Yes, it lets your agent pull the direct URL for any specific call recording. This means you can listen to interactions for quality assurance or training without searching through a dashboard. **How do I use Channels MCP to update customer info?** You can just tell your AI agent to edit a contact's details. It will update the information in your Channels directory automatically, keeping your records accurate without manual typing. **Can I see my team's call stats with Channels MCP?** Yes, it pulls aggregate performance metrics for your account. You can ask your agent to show you call volumes or throughput to see how your team is performing in real-time. **Does the Channels MCP support managing my contact list?** It does. You can ask your agent to create new contacts, list everyone in your directory, or delete old records to keep your database clean. **How can I use Channels MCP to automate my call notifications?** You can use it to manage and list webhooks. This lets you set up real-time notifications that trigger actions in other tools whenever a call occurs. **Is the Channels MCP good for managing cloud telephony?** It is specifically built for Channels.app. It gives your AI agent the ability to coordinate your phone system, manage recordings, and handle customer data in one place. **How do I find my Channels API Key and Account ID?** Log in to your account, click on your profile menu, go to the **Developer** tab, and you will see your API Key and Account ID. **Can I listen to call recordings via AI?** Yes! The `get_call_recording` tool generates a temporary secure download link for any recorded call in your history. **How do I create a new contact programmatically?** Use the `create_contact` tool and provide the customer's name and phone number (in E.164 format).