# Chaport MCP for AI Agents AI Agent Connect > Chaport MCP lets you manage live chat and customer messages directly through your AI agent. You can track website visitors, send replies, and monitor your support team's status without switching tabs. It turns your AI into a real-time support operator that can see who's on your site and what they're looking for. ## Overview - **Category:** communication-messaging - **Price:** Free - **Endpoint:** https://edge.vinkius.com/vk_preview_iTLfa2UEO680V9nyqRdEOVovkswKifxs2yqcbe31/ai-agent-connect - **Tags:** visitor-tracking, customer-messaging, real-time-chat, support-automation, visitor-intelligence, helpdesk ## Description Managing a high-volume live chat inbox usually means jumping between tabs, constantly checking who's online, and digging through old logs to see what a customer said last week. This Connector changes that by letting your AI agent handle the heavy lifting. Instead of clicking through a dashboard, you can just ask your agent to find a specific visitor, check their last interaction, or see which team members are currently handling chats. Whether you're trying to spot a hot lead on your site or you need to audit how your support team is performing, this connection gives you the data you need instantly. It's a lot easier to manage a team when you can pull operator stats and chat histories without manual searching. By adding this to your setup on Vinkius, you turn a fragmented support workflow into a unified experience where the AI handles the data retrieval so you can focus on the actual conversation. You get a clear view of your customer engagement without the usual headache of navigating complex menus. ## Tools ### get_chat_history Pull the full message history and event logs for a specific chat session. This helps you see the full context of a customer's journey. ### get_my_agent_profile Shows the profile information for the currently authenticated agent. Use this to verify your own account details. ### get_visitor_last_chat Finds the most recent chat session for a specific visitor. It helps you see what they were looking for last time they visited. ### get_visitor_details Retrieves detailed profile information for a specific website visitor. This gives you their contact info and other metadata. ### list_online_agents Shows a list of all agents who are currently online and available. Use this to manage your team's live capacity. ### list_chaport_operators Lists every operator account associated with your Chaport account. This is great for auditing your full team roster. ### list_website_visitors Pulls a list of recent visitors who have landed on your website. Use this to identify new leads in real-time. ### send_agent_message Sends a direct message to a visitor within a specific active chat. This allows your agent to communicate natively with customers. ## Prompt Examples **Prompt:** ``` Who's currently online and ready to take chats? ``` **Response:** ``` ### Online Support Agents | Name | Status | Role | | :--- | :--- | :--- | | Sarah Miller | **Online** | Support Tier 1 | | Mike Scott | **Online** | Support Tier 2 | There are currently **2 agents** online and ready to assist visitors. ``` **Prompt:** ``` Show me the last 3 visitors and their emails. ``` **Response:** ``` ### Recent Visitors * **John Doe** (john@example.com) * **Jane Smith** (jane.smith@webmail.com) * **Anonymous Guest** (No email provided) Would you like me to pull more details for any of these individuals? ``` **Prompt:** ``` Give me a summary of the last chat for visitor 9982. ``` **Response:** ``` ### Chat Summary: Visitor 9982 **Context:** The visitor was inquiring about enterprise pricing plans. **Key Points:** * Asked about custom discounts for 50+ seats. * Expressed interest in the API integration features. * **Outcome:** The agent provided the pricing sheet and scheduled a follow-up call. ``` ## Capabilities ### Send live chat messages Send a reply to a visitor in a specific chat session immediately. ### Track recent website visitors Get a list of people who just landed on your site. ### Pull full chat histories See every message and event from a previous conversation. ### Monitor agent availability Check which team members are currently online and ready to help. ### View visitor profiles Get detailed contact info and data for a specific visitor. ### Check operator lists See a full list of every operator in your Chaport account. ### Get agent profiles Retrieve the profile information for your own authenticated account. ### See last visitor chats Look up the most recent interaction for a specific visitor. ## Use Cases ### Checking team capacity during a rush A support manager asks the agent who is online right now. The agent uses list_online_agents to show a list of active staff members. ### Identifying a hot sales lead A sales rep asks for the last 5 visitors. The agent uses list_website_visitors and then get_visitor_details to provide contact info. ### Reviewing a past customer issue A success rep needs to know what a customer complained about last month. The agent uses get_chat_history to pull the full transcript. ### Onboarding a new support staff member An admin wants to see the full list of operators. The agent uses list_chaport_operators to show every account in the system. ## Benefits - Stop switching tabs by using list_website_visitors to see who's on your site instantly. - Get full context for every interaction by pulling logs with get_chat_history. - Manage team capacity in real-time by checking who is active with list_online_agents. - Personalize your outreach by pulling specific data using get_visitor_details. - Streamline support handoffs by seeing a visitor's previous interactions via get_visitor_last_chat. - Audit your entire team's setup quickly with list_chaport_operators. ## How It Works The bottom line is you get a direct line to your chat data without ever leaving your current workspace. 1. Subscribe to the Chaport MCP on Vinkius. 2. Enter your Chaport API Token from your account settings. 3. Ask your AI client to list visitors or send chat messages. ## Frequently Asked Questions **Can I use Chaport MCP to see who's on my site?** Yes, you can ask your agent to list recent visitors. It will pull the latest data from your site so you can see who's browsing right now. **How do I check my team's status with Chaport MCP?** You can simply ask your agent who is online. It will give you a real-time list of your operators' current availability. **Can my AI agent send messages to customers?** Yes, your agent can send direct messages to visitors within active chat sessions, making it much faster to handle inquiries. **Can I see old chats with Chaport MCP?** Absolutely. You can ask the agent to pull the full history for any specific chat to see exactly what was discussed in the past. **Is this for managing my whole helpdesk?** This Connector is specifically for managing live chat, visitor tracking, and operator status. It's not a full-scale ticketing system. **How do I get visitor info using Chaport MCP?** Your agent can pull detailed profiles for specific visitors, including their contact information and recent activity, without you needing to leave your workspace. **Can I see who is currently visiting my website?** Yes! Use the `list_website_visitors` tool. The agent will return a list of recent and active visitors, including their names, emails, and location if available. **How do I reply to a specific customer chat?** Use the `send_agent_message` tool with the unique chat ID. Your agent will post the message directly into the Chaport conversation. **Where do I generate my Chaport API Token?** Log in to your Chaport account and go to **Settings → API**. You can generate and copy your API token from that section.