# Cloutly MCP for AI Agents AI Agent Connect > Cloutly is a review management platform that lets you pull reviews from Google, Facebook, and Trustpilot into one spot. You can use it to send out review invitations via SMS or email, monitor your reputation across different platforms, and reply to customers directly through your AI client. ## Overview - **Category:** customer-support - **Price:** Free - **Endpoint:** https://edge.vinkius.com/vk_preview_3IXG8TT2To7d4g16WbZsursA0YJ5c6w5kjrUXSYI/ai-agent-connect - **Tags:** reputation-management, review-collection, customer-feedback, social-proof, feedback-loop, customer-engagement ## Description Stop jumping between browser tabs just to see what people are saying about your business. Cloutly handles the heavy lifting by pulling your reviews from Google, Facebook, and Trustpilot into a single view. Instead of manually logging into three different sites, you can just ask your AI client to find the latest feedback or see what's still unread. You can also handle the outreach part without leaving your workspace. If you need to nudge a happy customer for a testimonial, your agent can trigger an SMS or email invite for you. It even lets you respond to reviews directly, keeping your online presence active and professional. It's a way to turn a messy, multi-platform feedback loop into a clean, manageable workflow. You can find Cloutly in the Vinkius catalog to get your reputation management under control in one place. ## Tools ### list_businesses Get a list of all the locations or businesses linked to your Cloutly account. This helps you stay organized if you manage multiple spots. ### list_campaigns See all the active review campaigns currently running for a specific business. It's a quick way to check your marketing status. ### list_pending_reviews Find reviews that haven't received a response yet so you can catch up. This ensures no customer feels ignored. ### list_reviews Fetch a list of reviews from all connected sources. You can filter these by specific business to stay focused. ### reply_to_review Post a reply to a review directly on the platform where it was originally written. This keeps your engagement consistent. ### search_reviews_by_author Look up all reviews left by a specific customer using their name. It's useful for tracking individual customer history. ### send_review_invite Trigger a review request to a customer via email or SMS. This helps you proactively build your social proof. ## Prompt Examples **Prompt:** ``` What's the latest feedback for our downtown location? ``` **Response:** ``` I found 12 new reviews for the downtown branch: | Platform | Rating | Comment | | :--- | :--- | :--- | | Google | 5★ | "Best service in town!" | | Facebook | 4★ | "Great food, but wait was long." | | Trustpilot | 5★ | "Highly recommend for groups." **Summary:** Most customers are happy with the quality, but some mentioned wait times. ``` **Prompt:** ``` Send a review request to Sarah Jenkins via SMS. ``` **Response:** ``` Sent a review request to Sarah Jenkins via SMS. I've triggered the invitation for the 'Main Street' location. You'll get a notification once they've responded. ``` **Prompt:** ``` Are there any reviews we haven't responded to yet? ``` **Response:** ``` You have 4 pending reviews that need attention: * **Google (1★):** "Terrible customer service" (2 days ago) * **Facebook (2★):** "Long wait times" (5 days ago) * **Trustpilot (1★):** "Product arrived damaged" (1 week ago) * **Google (3★):** "Average experience" (3 days ago) ``` ## Capabilities ### Pull reviews from multiple sources Get your Google, Facebook, and Trustpilot reviews in one single list. ### Send review invitations Trigger review requests to customers via SMS or email automatically. ### Reply to customer reviews Post replies directly back to the original platform where the review was left. ### Identify unread feedback See exactly which reviews still need a response from your team. ### Manage business locations List and organize all the different business locations tied to your account. ### Track active campaigns View all current review campaigns running for specific business locations. ### Search by customer name Find all feedback left by a specific customer across your connected sources. ## Use Cases ### Handling a surge of feedback A manager asks the agent to list_pending_reviews and then uses reply_to_review to address 10 complaints in minutes. ### Boosting social proof A marketing lead asks the agent to send_review_invite to 50 recent customers via SMS to increase their Trustpilot rating. ### Multi-location monitoring A franchise owner uses list_businesses and list_reviews to see how different branches compare in customer sentiment. ### Customer research A support rep uses search_reviews_by_author to see if a specific unhappy customer has left feedback on other platforms. ## Benefits - Stop manual tab switching by pulling Google, Facebook, and Trustpilot reviews into one view using list_reviews. - Send review invitations via SMS or email using send_review_invite to boost your social proof instantly. - Keep your online presence active by using reply_to_review to post responses on original platforms from one spot. - Quickly identify gaps in your customer service with list_pending_reviews to see what needs attention right now. - Keep your marketing on track by viewing active campaigns with list_campaigns for specific locations. - Personalize your outreach by using search_reviews_by_author to see a specific customer's history across sites. ## How It Works The bottom line is you get a unified way to manage your online reputation without switching tabs. 1. Connect your Cloutly account to your AI client via the Vinkius marketplace. 2. Authorize the specific businesses and review sources you want to monitor. 3. Ask your agent to fetch reviews, send invites, or post replies. ## Frequently Asked Questions **Can Cloutly help me manage reviews from different sites?** Yes, it pulls data from Google, Facebook, and Trustpilot so you can see everything in one place. **How do I send review requests to my customers?** You can ask your agent to send a review invite via SMS or email directly through the Connector. **Can I reply to a review on Google using this?** Yes, the reply is posted directly back to the original source platform. **Is Cloutly good for managing multiple business locations?** Yes, it lets you list all your businesses and filter reviews by specific locations. **How do I find out which reviews I missed?** You can ask the agent to list pending reviews to see everything that hasn't been answered yet. **Can I search for feedback from a specific person?** Yes, you can search reviews by author to see the history of a specific customer's feedback. **How do I get my Cloutly API key?** You can generate an API key in your Cloutly dashboard under Developers > Public API to access your permanent key. **Which review sources are supported?** Cloutly natively supports Google, Facebook, Trustpilot, TripAdvisor, and many other industry-specific platforms out of the box. **Can I reply to reviews directly from the Connector?** Yes, if supported by the channel API, the 'reply_to_review' tool allows you to draft and instantly post responses from your AI. **Can I reply to reviews directly from the MCP?** Yes, if supported by the channel API, the 'reply_to_review' tool allows you to draft and instantly post responses from your AI.