# Crisp MCP for AI Agents AI Agent Connect > Crisp MCP lets you manage your website's live chat and email support through an AI agent. It handles conversation orchestration, automated messaging, and visitor profile retrieval. Stop jumping between tabs and let your agent handle the heavy lifting of customer engagement and traffic monitoring. ## Overview - **Category:** productivity - **Price:** Free - **Endpoint:** https://edge.vinkius.com/vk_preview_1QU8i1S3Vi9Ev8AY6ZObUgeQX8NXPZ7XCk8r4UHZ/ai-agent-connect - **Tags:** crisp, live-chat-api, omnichannel-support, messaging-automation, visitor-intelligence, conversation-tracking, customer-engagement, helpdesk-automation, mcp ## Description Crisp connects your customer support platform to your AI agent so you can manage website visitors and support tickets without leaving your workspace. Instead of manually switching between chat windows and email threads, you can ask your agent to summarize active conversations or find specific visitor details. This Connector makes it easy to keep track of unread messages and respond to customers instantly using natural language. You can pull complete message histories to give your agent the context it needs to provide accurate answers. It also lets you see real-time website traffic and visitor profiles to help your team understand how people are interacting with your site. By using this through the Vinkius catalog, you turn your AI into a dedicated support engineer that handles the repetitive parts of customer engagement. You'll get a clearer picture of your customer lifecycle while your agent manages the day to day messaging. ## Tools ### list_visitors Get a full list of everyone who has visited your website. Use this to see your total reach and identify frequent visitors. ### send_message Send a text response to an active conversation. This lets your agent reply to customers in real time. ### get_conversation Pull the specific details for a single chat or email thread. It's the fastest way to see who you're talking to. ### get_messages Fetch every message in a specific conversation. This provides the full context needed for the agent to give a good answer. ### get_visitor_profile Look up a specific person's history and tags. Use this to see what pages they visited and how they're categorized. ### list_conversations See all your active website chats at once. This helps you stay on top of your queue without manual refreshing. ## Prompt Examples **Prompt:** ``` List all active conversations on my website. ``` **Response:** ``` I've checked your active chats. You have 4 open sessions right now. One is from a user asking about pricing, and another is a technical issue with the login page. Would you like me to pull the history for either of these? ``` **Prompt:** ``` Show the transcript for chat session 'sess_998'. ``` **Response:** ``` Fetching that for you now. In session sess_998, the user is asking about your enterprise plans. They've already asked about security, and you're currently waiting for a link to the whitepaper. Should I draft a response for them? ``` **Prompt:** ``` Find the visitor profile for 'tech_lead@company.com'. ``` **Response:** ``` I found the profile for tech_lead@company.com. They've visited your 'Integration' page 5 times this week and are currently tagged as a 'High Intent' lead. I can see their full conversation history if you'd like. ``` ## Capabilities ### Manage active chat sessions List and monitor unread counts for all your active chat and email support threads. ### Send automated text responses Dispatch text messages to active sessions to coordinate immediate customer assistance. ### Retrieve full conversation transcripts Access complete message histories to provide high-fidelity context for your agent. ### View visitor profiles Get detailed visitor profiles and people records to maintain a coordinated relationship history. ### Monitor website traffic Access real-time website traffic metrics and support volume summaries for instant reporting. ## Use Cases ### Handling a support spike A support lead asks the agent to list all active conversations when chat volume spikes. The agent uses list_conversations to identify urgent tickets. ### Providing contextual replies A customer asks a complex question. The agent uses get_messages to see the history and then send_message to provide a relevant answer. ### Lead qualification A marketer asks for the profile of a specific email. The agent uses get_visitor_profile to check if they are a VIP lead. ### Real-time traffic audits A manager asks for a summary of current website traffic to see if a new campaign is working. ## Benefits - Stop tab switching by using list_conversations to see all active chats in one place. - Provide better answers by pulling full history with get_messages for every session. - Speed up responses by using send_message to reply to customers instantly. - Understand your audience better by pulling data from get_visitor_profile to see past behavior. - Track your growth with real-time website traffic metrics accessed directly through your agent. ## How It Works The bottom line is it turns your support dashboard into a conversational interface for your AI agent. 1. Subscribe to the Crisp MCP on Vinkius. 2. Copy your Plugin ID, Plugin Key, and Website ID from your Crisp dashboard. 3. Connect the credentials to your AI client to start managing chats. ## Frequently Asked Questions **Can I use the Crisp MCP to reply to customers?** Yes, your agent can use the send_message tool to reply to active chat sessions directly from your AI client. **How does this help with customer support?** It lets your agent summarize long threads and pull visitor data, so you don't have to read every single message to understand the problem. **Does the Crisp MCP work with my emails?** Yes, it manages your omnichannel support, which includes both live chat and email conversations. **Can I see who is visiting my site?** You can use the list_visitors tool to see a list of people and get_visitor_profile to see their specific history. **Is this Connector good for marketing?** It's great for growth teams who want to quickly check visitor tags and traffic metrics without leaving their main workspace. **How do I get started with Crisp?** You'll need to get your Plugin ID, Plugin Key, and Website ID from your Crisp dashboard and then connect them to your AI client. **How do I find my Crisp API credentials?** Go to your Crisp dashboard, navigate to the **Marketplace**, create a new plugin, and you will find your Plugin ID and Plugin Key. **What is the Website ID?** The Website ID is a unique UUID found in your **Settings** > **Website Settings** section in Crisp. **Can I retrieve messages from past sessions?** Yes! The `get_messages` tool allows the agent to retrieve the complete transcript for any session ID in your history.