# CustomerGauge MCP for AI Agents AI Agent Connect

> CustomerGauge MCP lets your AI agent manage B2B experience metrics, monitor NPS scores, and track revenue impact directly from the CustomerGauge API. It connects customer feedback to your AI workflow so you can query survey results and account health in plain English.

## Overview
- **Category:** customer-support
- **Price:** Free
- **Endpoint:** https://edge.vinkius.com/vk_preview_hVLL4nuB2521ZovUnOZj5SinoEicf0a9kcT63NpA/ai-agent-connect
- **Tags:** nps-tracking, experience-management, survey-analysis, b2b-feedback, revenue-impact, customer-insights

## Description

Instead of jumping between different tabs to see how your biggest clients feel about your service, this Connector brings that data straight into your conversation with your AI client. You can ask about specific account health or see what people are actually saying in their survey comments without hunting for a dashboard. It handles the heavy lifting of pulling sentiment scores and matching them to revenue data, giving you a clear picture of how customer experience drives your bottom line. Because Vinkius hosts this, you get a reliable way to plug these B2B experience metrics into your daily routine. It's about moving from "I think the client is happy" to "Here is the exact NPS score and the last three things they complained about."

## Tools

### get_account_nps
Get the Net Promoter Score for a specific business account. This is useful for quick health checks during client calls.

### get_business_unit_nps
Retrieve NPS metrics for a specific business unit. Use this to see how different branches of a company are performing.

### get_contact_profile
Pull a detailed profile and survey history for an individual contact. It helps you understand a specific person's history.

### get_portfolio_nps_summary
Get an overall NPS summary across your entire account portfolio. This provides a high-level view for executive reporting.

### list_account_contacts
List all contacts associated with your business accounts. This helps you see who the key stakeholders are.

### list_survey_responses
List all customer survey responses available in the system. Use this to see the total volume of feedback received.

### list_revenue_impact_data
List revenue data associated with accounts to analyze experience-driven growth. It helps connect satisfaction to dollars.

### search_responses_by_keyword
Search through survey comments and feedback using specific keywords. This is the fastest way to find common complaints.

### get_response_details
View verbatim comments, respondent metadata, and driver scores for a specific survey response. It gives you the full context of a single reply.

### list_b2b_accounts
List all business accounts currently managed in CustomerGauge. Use this to browse your entire client base.

## Prompt Examples

**Prompt:** 
```
What's the NPS for the Global Logistics account?
```

**Response:** 
```
### Account Health: Global Logistics

*   **Current NPS:** 45
*   **Trend:** +3% from last year
*   **Recent Feedback Summary:** 
    *   *"The new dashboard is much faster."* 
    *   *"We are still seeing some lag in the reporting export."*

Would you like me to pull the full list of survey responses for this account?
```

**Prompt:** 
```
Find any survey responses from this morning mentioning 'pricing'.
```

**Response:** 
```
I found 3 responses mentioning **pricing** from this morning:

| Account | Comment | NPS |
| :--- | :--- | :--- |
| TechCorp | *"The pricing model is confusing for larger teams"* | 6 |
| RetailCo | *"Looking for a volume discount"* | 8 |
| SoftSystems | *"Price is fair, but need better support"* | 7 |

Do you want to see the contact profiles for these companies?
```

**Prompt:** 
```
Summarize the feedback for our top 5 accounts.
```

**Response:** 
```
Here is a summary of the sentiment for your top 5 accounts:

1.  **Global Logistics:** Generally positive; happy with speed but want better exports.
2.  **TechCorp:** Neutral; frustrated by the new pricing structure.
3.  **RetailCo:** Positive; looking for volume incentives.
4.  **SoftSystems:** Stable; happy with the product but want more support.
5.  **DataFlow:** Very high satisfaction; no recent complaints.

Should I pull the revenue impact data for these five?
```

## Capabilities

### Pull NPS scores for business accounts
Get the current Net Promoter Score for any specific account or business unit.

### View verbatim survey comments
Read the actual words customers wrote in their feedback along with respondent metadata.

### Fetch contact profiles
Access detailed history and sentiment trends for individual account contacts.

### Summarize portfolio experience
Get a high-level overview of NPS metrics across your entire account portfolio.

### Identify revenue impact
See the monetary values associated with accounts to understand experience-driven growth.

### Search feedback by keyword
Scan through thousands of survey responses for specific terms like pricing or bugs.

## Use Cases

### Prep for a QBR
An account manager asks the agent for the NPS of a specific client and the last three complaints to prepare talking points for a quarterly business review.

### Churn Prevention
A success lead asks the agent to find any accounts with an NPS below 50 and summarize their recent feedback to identify at-risk clients.

### Revenue Analysis
An analyst asks for a list of revenue data for high-scoring accounts to see if happy customers have higher lifetime value.

### Sentiment Research
A product manager asks the agent to search all survey responses for the word "confusing" to find specific areas of UX friction.

## Benefits

- Stop digging through dashboards by using get_account_nps to see client sentiment instantly during calls.
- Identify churn risks faster by using list_survey_responses to find low scores across your entire book of business.
- Connect experience to the bottom line by using list_revenue_impact_data to prove how happy customers spend more.
- Get a 360 view of a person by using get_contact_profile to see their entire survey history in one place.
- Save hours on reporting by using get_portfolio_nps_summary to get a high-level view of your whole portfolio.
- Find specific pain points quickly by using search_responses_by_keyword to filter for things like pricing or bugs.

## How It Works

The bottom line is you get real-time B2B sentiment data without leaving your chat interface.

1. Connect the CustomerGauge MCP to your preferred AI client.
2. Authorize the connection using your CustomerGauge API Key.
3. Ask your agent to pull reports, summarize feedback, or find specific accounts.

## Frequently Asked Questions

**Does the CustomerGauge MCP work with my existing account?**
Yes, it connects to your existing CustomerGauge data so you can see your actual NPS and survey results in your AI chat.

**Can I use this to find specific customer complaints?**
You can ask your agent to search for keywords like "slow" or "expensive" to find specific feedback across all your surveys instantly.

**How does this help with churn?**
It allows your agent to quickly identify accounts with low NPS scores so you can reach out to them before they decide to leave.

**Can it show me revenue data?**
Yes, it pulls the revenue impact data for your accounts so you can see how customer satisfaction correlates with your actual growth.

**Is this for B2B only?**
It is specifically designed for B2B experience management, focusing on account-level NPS and business unit hierarchies.

**Can I see individual contact history?**
You can pull a full profile for any contact, including their past survey history and sentiment trends to get a full 360 view.

**How do I get a CustomerGauge API Key?**
Log in to your CustomerGauge dashboard and navigate to the API settings section to generate or retrieve your API Key.

**What is NPS?**
NPS (Net Promoter Score) is a metric used to measure customer loyalty and satisfaction. CustomerGauge specializes in tracking NPS for B2B relationships.

**Can I see survey comments in the chat?**
Yes, the agent can retrieve and display survey comments and open-ended feedback, allowing you to quickly understand customer sentiment.