# Dixa MCP for AI Agents AI Agent Connect > Dixa MCP connects your customer service platform to your AI agent. It handles ticket routing, agent assignments, and customer profile management across all your communication channels. ## Overview - **Category:** communication-messaging - **Price:** Free - **Endpoint:** https://edge.vinkius.com/vk_preview_ulWGITGVTLweveRLr1L8IsfgvaJt8NHFJO2WUv8d/ai-agent-connect - **Tags:** omnichannel-support, conversational-ai, ticket-management, customer-experience, agent-routing, helpdesk ## Description Managing a high-volume support desk usually means jumping between tabs to see who's online and where the next ticket is coming from. This Connector changes that by letting your AI agent act as a real-time coordinator. You can ask your agent to find specific customer records, check which team members are free, and reassign urgent tickets without ever leaving your chat window. It handles the heavy lifting of omnichannel coordination, so your team can focus on actually helping people. Because it's part of the Vinkius catalog, you get a reliable way to link your Dixa account to any AI client you use daily. Your agent becomes a dedicated support strategist that knows your customer history and keeps your pipeline moving. Instead of manually digging through a portal to find a user's previous issues, your agent can surface that information instantly. This means faster response times and a better experience for the people you're helping. It turns a messy pile of incoming messages into a structured, manageable workflow where your AI keeps everyone on the same page. You won't have to worry about manual data entry or missing a high-priority alert because the agent monitors the flow for you. It's about moving from a reactive state where you're constantly putting out fires to a proactive state where you have a clear view of your entire support landscape. ## Tools ### create_customer_profile Add a new customer to your Dixa records. This helps you keep your user database updated in real time. ### get_connection_status Check if your API connection is active. Use this to ensure your agent can still reach your data. ### get_agent_info Get specific details about a support agent. This is useful for checking permissions or specific roles. ### get_conversation_details Pull information on a specific support ticket. This gives you the full context of a customer's problem. ### list_support_agents View a list of all active agents. Use this to see who is available to take on new work. ### list_conversations See all current customer tickets. This provides a high-level view of your current support queue. ### list_support_teams View all organized agent teams. This helps you understand how your staff is divided across channels. ### list_end_users Get a list of all customers in your system. This is perfect for auditing your current user base. ### list_active_webhooks Check your current event configurations. Use this to verify that your automation triggers are active. ### assign_to_self Claim a specific conversation for yourself. This helps you grab urgent tickets before anyone else does. ### resolve_conversation Close out a finished support ticket. This keeps your active queue clean and accurate. ### create_conversation Start a new support chat entry. Use this to log new interactions into the Dixa system. ## Prompt Examples **Prompt:** ``` List all active conversations in Dixa. ``` **Response:** ``` I've retrieved your active conversations. You currently have 4 tickets needing attention, including 'Refund Request' (ID: conv_1) and 'Login Issue'. Which one would you like to reassign or resolve? ``` **Prompt:** ``` Find the customer profile for 'jane.doe@example.com'. ``` **Response:** ``` I've located Jane Doe's profile (ID: usr_123). She has a history of 3 past conversations and is currently assigned to the 'VIP' queue. Shall I retrieve her full interaction history? ``` **Prompt:** ``` Mark conversation ID 'conv_456' as resolved. ``` **Response:** ``` Action complete! Conversation conv_456 has been successfully marked as resolved in Dixa. The status is now updated on your dashboard. Need help with any other tickets? ``` ## Capabilities ### Reassign tickets to specific team members Move high-priority conversations to the right person instantly. ### View full customer interaction history Get a complete look at a customer's past issues and history. ### Create new customer profiles instantly Add new users to your system without leaving your chat. ### Check real-time agent availability See who is online and ready to take on new tickets. ### Monitor webhook and API health Check your system's connectivity status through natural language. ## Use Cases ### Urgent Ticket Reassignment A support lead asks the agent to find all tickets with 'Refund' in the subject and use assign_to_self to move them to the billing team. ### Customer History Lookup A success manager asks the agent to find a customer's profile and list their past interactions to see why they are calling today. ### System Health Check An operations manager asks the agent to check the connection status and list_active_webhooks to see if a recent update broke the feed. ### Team Capacity Planning A manager asks the agent to list_support_agents to see how many people are currently active during a high-volume holiday shift. ## Benefits - Reassign tickets instantly using assign_to_self to get high-priority issues in front of the right people. - View full customer history with list_end_users to understand past issues before you reply to a new message. - Manage your pipeline with resolve_conversation to keep your dashboard clean and accurate as you work. - Monitor your system health with get_connection_status to ensure your webhooks are always running properly. - Organize your team by viewing list_support_teams to see how your staff is distributed across different channels. ## How It Works The bottom line is your AI becomes a hands-on coordinator for your entire omnichannel support desk. 1. Copy your API token from the Dixa dashboard under Settings > Integrations. 2. Connect this Connector to your AI client through the Vinkius marketplace. 3. Ask your agent to list tickets, find customers, or reassign conversations. ## Frequently Asked Questions **Can Dixa MCP help me manage tickets on multiple channels?** Yes, it connects your phone, email, and chat conversations into one place. Your AI agent can see and manage all of them at once. **How does Dixa MCP help my support team stay organized?** It allows your AI to reassign tickets to specific people and check agent availability in real time, which keeps your team's workload balanced. **Can I use Dixa MCP to see my customer history?** Yes, you can ask your agent to pull up full customer profiles and interaction histories instantly without leaving your current chat. **Does Dixa MCP work with my current AI client?** Yes, it works with any MCP-compatible client like Claude, Cursor, or Windsurf. **Can Dixa MCP help monitor my Dixa webhooks?** Yes, it gives your agent the ability to check your active webhook configurations and API health so you know your system is running correctly. **Is Dixa MCP good for high-priority ticket routing?** It is excellent for that. You can use natural language to identify urgent tickets and move them to the right team members immediately. **How do I find my Dixa API Token?** Log in to Dixa, navigate to **Settings** > **Integrations** > **API Tokens**, and generate a new token for your integration. **Can I assign tickets to myself via AI?** Yes! Use the `assign_to_self` tool with a specific conversation ID to take ownership of a support ticket. **How do I check which agents are online?** The `list_support_agents` tool retrieves all agent profiles and their current status directly from the Dixa platform.