# Dixa MCP for AI Agents AI Agent Connect > Dixa MCP lets your AI agent manage customer support conversations, track agent performance, and monitor service queues. It connects your AI to the Dixa platform so you can oversee your support teams and handle multi-channel customer interactions through a single interface. ## Overview - **Category:** customer-support - **Price:** Free - **Endpoint:** https://edge.vinkius.com/vk_preview_wSXl6VWBrEo1Jko4aG4nSezNRnL1LlybwwdaGvlm/ai-agent-connect - **Tags:** omnichannel-support, conversational-ai, ticket-management, customer-experience, agent-routing, helpdesk ## Description Dixa connects your customer friendship platform directly into your AI workflow. Imagine you're a support lead trying to figure out why the queue is backed up or which agents are actually online right now. Instead of toggling between tabs and digging through dashboards, you can just ask your agent to do the heavy lifting. This Connector hooks your AI client directly into Dixa, giving it the eyes to see what's happening across your entire customer friendship platform. You can pull conversation histories, check team assignments, and see real-time agent statuses without ever leaving your chat window. It's about moving from manual monitoring to active oversight. By connecting this through Vinkius, you get a unified way to manage customer success operations. You'll spend less time hunting for data and more time actually solving problems for your customers. Instead of manually auditing your team's status every hour, you can get a pulse on the situation with a single sentence. You can see which conversations are getting stuck, who is currently handling what, and how your service queues are routing. It's a way to turn your support data into an interactive conversation, making it much easier to spot bottlenecks before they turn into customer complaints. You can quickly identify which tickets are still unassigned or find specific past interactions using simple keywords. This turns a tedious data-gathering task into a simple conversation with your AI client, giving you a clearer picture of your operations in real-time. ## Tools ### assign_to_self Claim a conversation ### resolve_conversation Close a conversation ### create_conversation Add new support chat ### create_customer_profile Add new customer ### get_connection_status Check API health ### get_agent_info Get agent details ### get_conversation_details Pull detailed info for a specific customer conversation. Use this to see the full context of a customer issue. ### list_support_agents List active agents ### list_conversations List customer tickets ### list_end_users List Dixa customers ### list_active_webhooks Get event configs ### list_support_teams List all configured support teams and their members. This helps you visualize your organizational structure. ## Prompt Examples **Prompt:** ``` Who is currently online in our support teams? ``` **Response:** ``` I've checked the live status for you. Here is the current availability: | Team | Available Agents | Away | |---|---|---| | Sales | Alice Johnson, Bob Miller | Kenji Tanaka | | Tech Support | Sarah Chen | Mark Evans | Would you like me to pull the full profile for any of these agents? ``` **Prompt:** ``` Find any conversations about 'payment failed' from last week. ``` **Response:** ``` I searched the conversation history for 'payment failed'. I found 4 conversations: - **Conv #982**: 'Payment failed at checkout' (Status: Open) - **Conv #977**: 'Failed to process card' (Status: Resolved) - **Conv #960**: 'Payment failed - Error 404' (Status: Open) - **Conv #955**: 'Payment failed' (Status: Resolved) Would you like the full details for the open ones? ``` **Prompt:** ``` What's the status of our service queues right now? ``` **Response:** ``` Here are your active service queues: - **General Support**: 14 active tickets (High Volume) - **Billing**: 3 active tickets (Normal) - **Technical**: 0 active tickets (Clear) It looks like the General Support queue is getting busy. Should I list the open support tickets for that queue? ``` ## Capabilities ### Pull conversation histories Get specific details and statuses for any customer interaction. ### Audit agent status See a high-level summary of who is online and available right now. ### Identify open tickets Quickly find conversations marked as open or unassigned. ### Monitor service queues Check active routing settings and queue volumes across the platform. ### Retrieve agent profiles Access full performance data and team assignments for any specific staff member. ### Search chat history Find past conversations using specific keywords in the subject line. ## Use Cases ### The Queue Spike A manager notices a sudden jump in tickets and asks the agent to list open support tickets to see if they are all about the same issue. ### The Agent Audit A lead needs to know who is available to take on a VIP request and uses quick_agent_presence_audit to see the live status. ### The Customer History A success lead wants to know why a customer is frustrated and uses search_conversations_by_subject to find all past 'Login Issues'. ### The Team Reorg An ops manager wants to see the current team structure and uses list_support_teams to verify assignments. ## Benefits - Stop hunting through dashboards. Use list_open_support_tickets to see exactly what needs attention right now. - Get real-time visibility. Use quick_agent_presence_audit to see who is online without clicking through every profile. - Deep dive into history. Use search_conversations_by_subject to find old interactions using just a few keywords. - Monitor your flow. Use list_service_queues to keep an eye on routing and volume in real-time. - Understand your team. Use list_support_teams and get_agent_profile to see who is doing what across the org. - Check account health. Use get_service_account_metadata to keep track of your usage limits easily. ## How It Works The bottom line is you get a direct line of sight into your support operations via natural language. 1. Grab your Dixa API Token from your organization settings. 2. Connect the Dixa MCP to your AI client using your Vinkius subscription. 3. Ask your agent to pull queue stats or check on a specific conversation. ## Frequently Asked Questions **Can I use the Dixa MCP to see who is currently online?** Yes, you can. Your agent can use the quick_agent_presence_audit tool to give you a high-level summary of which agents are active and available across your organization. **How does the Dixa MCP help with monitoring support queues?** It connects your agent to your Dixa service queues. You can ask about current volumes and routing settings to see how your support tickets are being distributed in real-time. **Can I search for old customer conversations using the Dixa MCP?** You can. Your agent can search through your conversation history using keywords from the subject line to find specific past interactions quickly. **Will the Dixa MCP show me individual agent performance?** Yes, it can pull full profile data for specific agents, including their team assignments and performance metrics, so you can see how the team is performing. **Does the Dixa MCP let me see which tickets are still unassigned?** Yes, it can identify conversations that are currently in an 'Open' or 'Unassigned' status so you can prioritize your team's workload. **Can I use Dixa MCP to manage my account limits?** The Connector can retrieve your service account metadata, which includes your usage limits, helping you stay on top of your account's capacity. **How do I get a Dixa API Token?** Log in to your Dixa account as an administrator, navigate to **Settings > Integrations > API Tokens**, and click **Create Token**. Note that you may need a specific plan for API access. **Can the agent reply to customers?** This integration currently focuses on listing and auditing conversations, agents, and queues. Sending replies to customers should be managed via the Dixa agent interface. **Does the integration show real-time agent presence?** Yes, you can use the list_service_agents or quick_agent_presence_audit tools to see the current presence status of your support team. **How do I find my Dixa API Token?** Log in to Dixa, navigate to **Settings** > **Integrations** > **API Tokens**, and generate a new token for your integration. **Can I assign tickets to myself via AI?** Yes! Use the `assign_to_self` tool with a specific conversation ID to take ownership of a support ticket. **How do I check which agents are online?** The `list_support_agents` tool retrieves all agent profiles and their current status directly from the Dixa platform.