# DoubleTick MCP for AI Agents AI Agent Connect > DoubleTick lets your AI agent handle WhatsApp Business conversations, manage contact opt-ins, and track message delivery. It connects your marketing and CRM data so your agent can check customer statuses or send approved templates without you switching tabs. ## Overview - **Category:** productivity - **Price:** Free - **Endpoint:** https://edge.vinkius.com/vk_preview_wePZyXF3kzOBQCottAp3fqnseP8mgXq9UaJeOmf9/ai-agent-connect - **Tags:** doubletick, whatsapp-business-api, whatsapp-automation, messaging-crm, template-messages, delivery-tracking, marketing-automation, meta-business, mcp ## Description You're trying to keep up with customer messages across multiple channels, but WhatsApp is where the real conversations happen. Instead of manually checking if a message actually landed or hunting for a customer's opt-in status, you can let your agent handle the heavy lifting. This Connector connects your DoubleTick account to your AI client, giving it the eyes it needs to see your full messaging history and contact list. You can ask it to pull up a specific customer's profile, check if your latest marketing template was approved, or get a quick pulse check on your overall messaging success rates. It handles the data fetching so you can focus on the actual strategy. When you find a connector that actually works within the Vinkius catalog, it changes how you manage high-volume communication. You stop being a manual data entry clerk and start being a manager who oversees the flow of conversation. ## Tools ### list_contacts List WhatsApp contacts ### list_groups List WhatsApp groups ### list_templates List WhatsApp templates ### send_template_message Pass placeholders as a JSON string. Send a WhatsApp template message ### create_contact Create a new contact ### get_message_status Check message delivery status ## Prompt Examples **Prompt:** ``` Who are my top opted-in contacts? ``` **Response:** ``` I've checked your DoubleTick account. You have 1,240 contacts who have explicitly opted in. Would you like me to list the most recent ones? ``` **Prompt:** ``` Send the order update to John Doe. ``` **Response:** ``` I've found John Doe (+1 555-0199). I'll send the 'order_update' template now. **Status:** Success **Message:** Order update sent via WhatsApp. ``` **Prompt:** ``` How's our messaging doing today? ``` **Response:** ``` Here's a quick summary of your activity: * **Total Messages:** 4,500 * **Success Rate:** 98.2% * **Active Conversations:** 142 ``` ## Capabilities ### Pull conversation history Get full chat logs for specific customers instantly. ### Check contact opt-ins See who is actually allowed to receive marketing messages. ### Audit message success Get a high-level summary of your messaging delivery rates. ### List approved templates See what marketing messages are ready to send right now. ### Search for customers Find people by name or phone number without digging through lists. ## Use Cases ### Instant Support Lookup A rep asks for Robert's history. The agent uses get_contact_details and list_conversation_messages to pull his full profile. ### Marketing Opt-in Check A manager asks how many people opted in. The agent uses list_opted_in_contacts to provide a current count for the campaign. ### Template Verification A user asks what the welcome message is. The agent uses list_approved_templates to show the current marketing text. ### Volume Audit A lead asks how the delivery rate looks. The agent uses quick_whatsapp_volume_audit to give a success rate summary. ## Benefits - No more tab switching. Use list_latest_whatsapp_messages to see what is happening without leaving your AI chat. - Faster support response. Use get_contact_details to see a customer's full history and status instantly. - Better marketing accuracy. Check list_approved_templates to see what is ready to send before you plan a blast. - Precise targeting. Use list_opted_in_contacts to ensure you only message people who want to hear from your brand. - Quick performance audits. Use quick_whatsapp_volume_audit to see how your campaigns are actually performing today. ## How It Works The bottom line is your AI gets direct access to your WhatsApp Business data for real-time management. 1. Grab your API Key from the DoubleTick platform settings. 2. Add the Connector to your AI client and input the key. 3. Ask your agent to summarize recent chats or find specific contacts. ## Frequently Asked Questions **Can DoubleTick MCP manage my WhatsApp Business messages?** Yes, it lets your agent read and send messages via the DoubleTick platform. This means you can check histories and send templates directly through your AI client. **How does DoubleTick MCP handle customer opt-ins?** It pulls the current opt-in status for all your contacts. This helps you know exactly who is allowed to receive messages before you start a campaign. **Can I use DoubleTick MCP to see my marketing templates?** Yes, it can list all the templates you have approved in your DoubleTick account. This is great for quickly checking what content is ready to go. **Is DoubleTick MCP good for customer support?** It's excellent for support because it lets your agent pull conversation histories and contact details instantly. It gives your team the context they need to help customers faster. **Does DoubleTick MCP work for tracking message delivery?** Yes, it includes a tool to audit your messaging volume and success rates across your account. You can get a high-level summary of your campaign performance on demand. **Can I search for contacts using the DoubleTick MCP?** You can ask your agent to find specific people by name or phone number. It uses the search tool to pull up the correct profile details for you. **How do I get a DoubleTick API Key?** Log in to your DoubleTick dashboard, navigate to **Settings > API**, and you can generate or retrieve your unique API Key from there. Ensure you have an active WhatsApp Business account linked. **Can the agent send custom text messages?** This integration primarily uses WhatsApp templates for automated messaging to ensure compliance with official API rules. Sending non-template messages may require an active 24-hour customer service window. **Does the integration support contact tags?** Yes, you can use the get_contact_details tool to retrieve any tags or custom fields associated with your WhatsApp contacts. **How do I find my DoubleTick API Key?** Log in to your DoubleTick account, navigate to **Settings** > **Developer API**, and generate or copy your unique access token. **Do I need approved templates to send messages?** Yes, for business-initiated conversations, the WhatsApp Business API requires using templates that have been approved by Meta. **How do I handle template placeholders?** The `send_template_message` tool accepts a `placeholders_json` string. Provide a JSON array containing the values for your template variables in order.