# Ele.me Open Platform MCP for AI Agents AI Agent Connect > Ele.me Open Platform MCP connects your agent to one of China's largest food delivery networks. It lets you manage merchant operations, handle incoming orders, and track delivery statuses in real-time using natural language. Instead of clicking through a complex dashboard, you can just ask your agent to update your shop status, check customer feedback, or pull order details instantly. ## Overview - **Category:** industry-titans - **Price:** Free - **Endpoint:** https://edge.vinkius.com/vk_preview_od1vTHctv0cb4gvC5YKxl3usRMj8tiUOSc359xbT/ai-agent-connect - **Tags:** food-delivery, on-demand-logistics, merchant-operations, order-fulfillment, delivery-tracking, retail-api ## Description Ele.me Open Platform MCP connects your agent to one of China's largest food delivery networks. It lets you manage merchant operations, handle incoming orders, and track delivery statuses in real-time using natural language. Instead of clicking through a complex dashboard, you can just ask your agent to update your shop status, check customer feedback, or pull order details instantly. It turns a fragmented backend into a responsive command center. Because Vinkius hosts this in a unified catalog, you can plug it into your existing workflow without the headache of manual API maintenance. It's about moving from managing a dashboard to running a business by letting your agent do the data fetching and status updates for you. ## Tools ### confirm_order Acknowledge a new order to get it into the kitchen. This is the primary step for processing new sales. ### get_order_comments Fetch customer reviews and comments to see what people think. It's great for auditing service quality. ### get_order_detail Pull the full breakdown of items and metadata for a specific order. Use this to see exact product quantities. ### list_recent_orders See a list of your most recent orders to stay on top of the queue. This helps you keep a pulse on active sales. ### get_shop_info Retrieve metadata like your shop's rating, location, and current status. It gives you a snapshot of your storefront. ### list_shop_categories View all product categories to coordinate menu availability. This helps you verify what's currently live for customers. ### open_shop Switch your store status to open so customers can start ordering. Use this to go live during business hours. ### track_delivery Get the real-time location and status of a courier for any order. This keeps you and the customer informed on transit. ### cancel_order Stop an order and add a specific reason for the cancellation. Use this to notify customers clearly when a mistake occurs. ### close_shop Set your store status to closed when you're done for the day. It prevents new orders from coming in automatically. ## Prompt Examples **Prompt:** ``` What's the status of order ORD_9920? ``` **Response:** ``` I've checked the delivery status for order ORD_9920. Here is the current update: | Order ID | Status | Courier | Distance from Destination | | --- | --- | --- | --- | | ORD_9920 | In Transit | Li Qiang | 500 meters | The courier is currently on his way to the customer. Would you like me to monitor this for a "Delivered" confirmation? ``` **Prompt:** ``` Are there any new orders for my shop? ``` **Response:** ``` I've pulled your recent orders. You have 5 new orders waiting for confirmation. The most recent is: * **Order ID:** ORD_9920 * **Amount:** 85.00 CNY * **Items:** 2x Spicy Noodles, 1x Spring Roll Should I provide the detailed breakdown for any of these? ``` **Prompt:** ``` Show me the latest customer feedback. ``` **Response:** ``` I've retrieved the latest user comments for your shop. * **Rating:** 4.8/5.0 * **Recent Comments:** - "The noodles were perfectly spicy!" (5 stars) - "Delivery was a bit late, but the food was hot." (4 stars) - "Love the new spring roll recipe." (5 stars) Would you like me to analyze these for any common themes? ``` ## Capabilities ### Update shop status Switch your store between open and closed status instantly. ### Confirm food orders Acknowledge new incoming orders to move them into your kitchen workflow. ### Cancel orders with remarks Stop an order and provide a specific reason for the cancellation. ### Monitor courier progress Get real-time updates on where your delivery driver is located. ### Pull shop metadata Retrieve your store's rating, location, and category information. ### Retrieve customer feedback Fetch recent user comments and ratings to audit your service quality. ## Use Cases ### Handling a dinner rush A busy owner asks their agent to "Confirm all new orders," and the agent uses `confirm_order` for the whole list to keep the kitchen moving. ### Checking logistics A manager asks "Where is order ORD_123?" and the agent uses `track_delivery` to show the courier's current location and distance. ### Processing a mistake A staff member needs to stop a wrong order and uses `cancel_order` to notify the customer of the specific reason for the cancellation. ### Verifying menu items An owner asks "What categories are we showing?" and the agent uses `list_shop_categories` to verify the current menu availability. ## Benefits - Stop manual order entry by using `confirm_order` to acknowledge new sales instantly. - Keep your menu accurate by using `list_shop_categories` to check what's available. - Improve customer satisfaction by using `get_order_comments` to spot and fix issues. - Reduce lost orders by using `track_delivery` to see exactly where your couriers are. - Save time on admin tasks by using `open_shop` and `close_shop` to toggle your business status. ## How It Works The bottom line is you get a voice-controlled way to run a food delivery business without leaving your workspace. 1. Subscribe to the Connector and provide your Ele.me App Key, App Secret, and Access Token. 2. Connect the Connector to your preferred client like Claude, Cursor, or Windsurf. 3. Start asking your agent to manage orders, check shop status, or track deliveries. ## Frequently Asked Questions **Can I use the Ele.me Open Platform MCP to manage my restaurant's menu?** Yes, you can use it to see which product categories are currently live. This helps you coordinate your menu availability without manually checking the merchant dashboard. **How does the Ele.me Open Platform MCP help with delivery tracking?** It pulls real-time courier data so you know exactly where the food is. You can ask your agent for the status of any specific order to see the courier's current location. **Can I cancel orders through the Ele.me Open Platform MCP?** Yes, you can cancel an order and provide a specific remark for the cancellation. This is useful for notifying customers quickly when something goes wrong. **Is the Ele.me Open Platform MCP good for retail stores?** Yes, it works for any Ele.me merchant, including retail. It allows you to manage shop status and orders just like a food delivery business. **How do I get my shop info with the Ele.me Open Platform MCP?** You can just ask your agent to show your shop metadata. It will return details like your current rating, location, and whether your store is currently open. **Can I see what customers are saying about my shop?** Yes, the Connector pulls recent user comments and ratings. This lets you audit service quality and see what your customers actually think of your products. **How do I find my Ele.me App Key and Secret?** Log in to the [Ele.me Open Platform](https://open.shop.ele.me/), register your application, and you will find your App Key and App Secret in the application details overview. **How do I get an Access Token?** Ele.me uses OAuth2. You must perform the authorization flow (linking your merchant account to your application) to generate an access token. This token must be provided in the credentials for this server. **Can I cancel orders through the agent?** Yes! Use the `cancel_order` tool with the specific order ID and a valid reason code. Note that order cancellation usually requires justification and may be subject to merchant policies.