# Elevio MCP for AI Agents AI Agent Connect > Elevio MCP lets you manage your customer education content and knowledge base directly through your AI client. You can pull article content, monitor category health, and check the status of your assistant modules without switching tabs. It's built for teams who need to keep their documentation accurate and accessible. ## Overview - **Category:** productivity - **Price:** Free - **Endpoint:** https://edge.vinkius.com/vk_preview_aMnOOZDnGz3fbzjalLaBq0ugyj88BV11Ra1HpFe0/ai-agent-connect - **Tags:** help-center, customer-education, knowledge-base, self-service, documentation, article-management ## Description You can spend less time digging through the Elevio dashboard and more time actually helping customers. This Connector lets your AI agent act as a knowledge base administrator. You can ask it to find specific articles, check if your categories are organized properly, or see which parts of your customer education plan are missing content. Instead of manually auditing hundreds of pages, you can just ask for a summary of your content health. It's a way to make your knowledge base more interactive. Because it's available in the Vinkius catalog, you can get this connected to your existing workflow in minutes. You get a direct line to your documentation metadata, making it way easier to keep your self-service help center updated as your product evolves. ## Tools ### get_article_details Pull the full HTML content and settings for a specific article. It's useful for quickly grabbing accurate info for a customer. ### quick_content_health_audit Get a high-level summary of your article and category volumes. Use this to see where your content gaps are at a glance. ### list_knowledge_articles Pull a full list of every article in your knowledge base. This helps you see the total scope of your documentation. ### list_draft_knowledge_articles Find every article currently sitting in draft status. Use this to track what's still waiting to be published. ### list_empty_knowledge_categories Spot categories that don't have any articles in them. This is great for identifying structural holes in your help center. ### list_active_modules See which assistant modules like support or search are currently active. It's the fastest way to check your help center's status. ### list_latest_article_updates See the most recently created or updated articles. Use this to stay on top of the latest content changes. ### search_knowledge_articles Find articles using a title or a specific keyword. It's the best way to jump straight to a relevant piece of content. ### get_elevio_account_metadata See your account limits and metadata. Use this to keep track of your platform's technical boundaries. ### list_knowledge_categories See every category configured in your Elevio account. It helps you understand the structural layout of your content. ## Prompt Examples **Prompt:** ``` What's the status of our help center content? ``` **Response:** ``` ### Content Health Summary * **Total Articles:** 142 * **Drafts:** 12 * **Empty Categories:** 3 **Active Modules:** * Search: ✅ Active * Support: ✅ Active * Tickets: ❌ Inactive Would you like me to list the specific empty categories or the current drafts? ``` **Prompt:** ``` Find the guide for setting up Slack. ``` **Response:** ``` I found 3 articles matching 'Slack': 1. **Setting up Slack** (Published) 2. **Slack Integration Guide** (Published) 3. **Slack Webhooks Overview** (Draft) Would you like me to pull the full content for the 'Setting up Slack' guide? ``` **Prompt:** ``` Are there any empty categories? ``` **Response:** ``` I've identified 3 categories that currently have no articles: | Category Name | Status | | :--- | :--- | | Advanced API | Empty | | Legacy Features | Empty | | Beta Testing | Empty | Would you like me to list the draft articles to see if any belong in these? ``` ## Capabilities ### Pull full article content Get the complete HTML and settings for any specific article in your knowledge base. ### Audit content volumes Get a high-level summary of your article and category counts instantly. ### List all knowledge articles See every article currently hosted in your Elevio account. ### Map out category trees View the full structure of your configured categories. ### Identify draft articles Find every article that is currently sitting in draft status. ### Find empty categories Spot categories that don't have any articles associated with them. ### Monitor assistant modules Check the activation status of your support, search, and ticket modules. ### Track recent updates See the most recently created or updated articles in your system. ### Search for specific articles Find relevant content using titles or specific keywords. ### Check account limits Retrieve your account metadata and usage limits. ## Use Cases ### Finding content gaps during an audit A knowledge manager asks the agent to find all empty categories. The agent uses list_empty_knowledge_categories to identify where new content is needed. ### Quickly answering a customer's technical question A support agent asks for the setup guide for a specific feature. The agent uses search_knowledge_articles and get_article_details to provide the answer. ### Checking help center module status An ops lead wants to know if the search module is active. The agent uses list_active_modules to confirm the status of all assistant tools. ### Tracking the content pipeline A content editor wants to see what's ready for launch. The agent uses list_draft_knowledge_articles to show everything currently in draft. ## Benefits - Stop manual auditing with quick_content_health_audit to see content gaps instantly. - Grab accurate info for customers faster using get_article_details for full content. - Keep your help center organized by finding missing content with list_empty_knowledge_categories. - Track your publishing pipeline by identifying pending work with list_draft_knowledge_articles. - Monitor your assistant modules like search and tickets with list_active_modules to ensure uptime. - Stay updated on the latest documentation changes using list_latest_article_updates for a quick overview. ## How It Works The bottom line is you get a chat-based interface for managing your entire customer education platform. 1. Get your Elevio API key from your account settings. 2. Connect the Connector to your AI client using the Vinkius dashboard. 3. Ask your agent to pull content or audit your knowledge base. ## Frequently Asked Questions **Can the Elevio MCP help me find specific help articles?** Yes, it lets your agent search the entire knowledge base using titles or keywords to find exactly what you need. **How does Elevio MCP manage my knowledge base categories?** It can list all your categories and specifically identify which ones are currently empty so you can fill content gaps. **Can I check my assistant module statuses with Elevio MCP?** Yes, it provides a real-time look at whether your support, search, and ticket modules are currently active. **How do I see which articles are still drafts?** The Connector can instantly pull a list of every article that is currently sitting in draft status for your review. **Can Elevio MCP give me the full HTML of an article?** Yes, it can retrieve the full content and settings for any specific article, which is great for quickly grabbing accurate info. **Is Elevio MCP good for auditing content volume?** Yes, it provides a high-level summary of your article and category volumes, making it easy to see the scope of your documentation. **How do I get an Elevio API Key?** Log in to your Elevio dashboard, navigate to **Settings > API**, and you can generate or retrieve your unique API Key from there. API access is typically enabled for most paid plans. **Can the agent translate my articles?** This integration currently focuses on listing and auditing articles and categories. Translating content or creating new language versions should be managed via the Elevio translation workflow in the dashboard. **Does the integration show real-time views?** You can retrieve article metadata using the get_article_details tool. While it shows current status and settings, detailed real-time analytics should be viewed in the Elevio reporting section.