# Enterprise Health Score Calculation AI Agent Connect

> Calculate multi-dimensional customer health scores, trends, and risk indicators.

## Overview
- **Category:** customer-success
- **Price:** Free
- **Endpoint:** https://edge.vinkius.com/vk_preview_OVSTcr5fi9eCwBmEox7yF4dOAxNCeY9V7mYMQInz/ai-agent-connect
- **Tags:** health-score, customer-retention, risk-analysis, usage-metrics, sentiment-analysis

## Description

This MCP server provides a specialized engine for calculating multi-dimensional customer health scores. It analyzes product usage, engagement metrics, support tickets, NPS, payment history, and stakeholder relationships to provide a comprehensive view of customer stability. Use `get_customer_health_score` to obtain the absolute score and trend, `analyze_usage_risk` to identify engagement-based risks, `get_relationship_and_sentiment_health` for qualitative relationship data, and `get_financial_and_support_stability` for operational health assessments.

## Tools

### analyze_usage_risk
Identifies specific risks stemming solely from product usage and engagement patterns

### get_customer_health_score
Calculates the current absolute health score and trend for a specific customer

### get_financial_and_support_stability
Assesses the operational health of the customer based on payment behavior and support interactions

### get_relationship_and_sentiment_health
Evaluates the qualitative aspects of the customer relationship, including NPS and stakeholder strength

## Prompt Examples

**Prompt:** 
```
What is the current health score and trend for customer CUST-123?
```

**Response:** 
```
Customer CUST-123 has a health score of 85 with an improving trend.
```

**Prompt:** 
```
Are there any usage risks for customer CUST-456?
```

**Response:** 
```
Customer CUST-456 shows a declining engagement score due to a drop in session frequency.
```

**Prompt:** 
```
Check the relationship health for customer CUST-789.
```

**Response:** 
```
Customer CUST-789 has a high stakeholder strength and a positive NPS status.
```

## Frequently Asked Questions

**How is the health score calculated?**
The score is a weighted calculation that adapts based on the customer's segment (SMB, Mid-Market, or Enterprise) and specific use case, incorporating usage, sentiment, and stability metrics.

**Can I analyze specific usage risks?**
Yes, you can use the `analyze_usage_risk` tool to identify specific risks stemming from product usage and engagement patterns.

**Does the score account for financial stability?**
Yes, the `get_financial_and_support_stability` tool assesses operational health by looking at payment behavior and support interactions.