# Enterprise NPS by Segment AI Agent Connect

> Analyze Net Promoter Score (NPS) across enterprise customer segments to identify performance gaps.

## Overview
- **Category:** business-intelligence
- **Price:** Free
- **Endpoint:** https://edge.vinkius.com/vk_preview_n57M4NvLQ2Bno56fqailFK89VonvOsdGF38xca5y/ai-agent-connect
- **Tags:** nps, enterprise, segmentation, customer-feedback, analytics

## Description

This MCP server provides advanced analytics for Net Promoter Score (NPS) within enterprise customer segments. It allows AI agents to calculate specific NPS metrics using `calculate_segment_nps`, compare performance across different segments with `compare_segments`, and identify critical areas for action via `identify_improvement_priorities`. Additionally, `get_segment_health_summary` provides a qualitative health check and reliability score based on response rates. It is designed to help management pinpoint which segments require immediate attention based on dissatisfaction levels and segment size.

## Tools

### calculate_segment_nps
Calculates the primary NPS metric for a specific enterprise segment

### compare_segments
Analyzes the performance gap between two or more enterprise segments

### get_segment_health_summary
Provides a high-level health check combining NPS reliability and customer sentiment

### identify_improvement_priorities
Suggests which segments management should focus on based on dissatisfaction levels

## Prompt Examples

**Prompt:** 
```
What is the NPS for the Finance segment?
```

**Response:** 
```
The NPS for the Finance segment is 45, with 60% Promoters, 25% Passives, and 15% Detractors.
```

**Prompt:** 
```
Which segments should we prioritize for improvement?
```

**Response:** 
```
The Mid-Market segment is a high priority due to an NPS of 12 and a high volume of Detractors.
```

**Prompt:** 
```
How healthy is the Healthcare segment?
```

**Response:** 
```
The Healthcare segment is currently rated as Healthy with a high reliability score.
```

## Frequently Asked Questions

**How is the NPS score calculated?**
The NPS score is calculated by subtracting the percentage of Detractors from the percentage of Promoters.

**What does the reliability score represent?**
The reliability score is a function of the response rate; a low response rate results in a lower reliability score, indicating the NPS may not be statistically representative.

**Can I compare multiple segments at once?**
Yes, you can use the `compare_segments` tool to analyze the performance gap between two or more enterprise segments.