# Froged MCP for AI Agents AI Agent Connect

> Froged is an Connector that lets you manage customer success, track user behavior, and handle omnichannel support through your AI agent. It connects your Froged account to tools like Claude or Cursor so you can manage customer profiles, reply to chats, and monitor marketing campaigns without switching tabs.

## Overview
- **Category:** customer-support
- **Price:** Free
- **Endpoint:** https://edge.vinkius.com/vk_preview_xf9V6CtwLMVjVz0KuuBdXiflNSA8gyboYGz7Szh8/ai-agent-connect
- **Tags:** omnichannel-support, customer-retention, behavioral-tracking, ai-agents, customer-success, engagement-analytics

## Description

This Connector connects your Froged account to your AI agent to handle customer success and support operations. Instead of jumping between different tabs to find a user's history or check their last interaction, you can just ask your agent to do it for you. You can pull up customer profiles, see what actions they've taken on your site, and respond to support tickets across multiple channels in one place. It makes it easy to keep your support inbox and customer data in sync while ensuring your team stays on top of every interaction. If you're looking for a way to manage high-volume support without the manual overhead, this Connector is a solid choice. You can find it in the Vinkius catalog along with hundreds of other tools to help grow your business. It handles the heavy lifting of data retrieval and message posting so you can focus on actually helping your customers. By giving your agent direct access to Froged, you remove the friction of manual data entry and constant context switching. You can check out recent behavioral events to see how users are interacting with your product and use that info to provide better guidance. Whether you are looking to improve retention or just need to clear out a crowded support queue, this connection gives your agent the context it needs to be effective.

## Tools

### verify_api_status
Check if your Froged account is connected correctly. Use this to troubleshoot your connection quickly.

### get_contact_details
Get the metadata for a specific customer. This helps you see a user's history and details in one go.

### get_chat_details
See the history of a specific conversation. Use this to get context before jumping into a reply.

### list_marketing_campaigns
See all your active marketing and in-app campaigns. Use this to monitor your current reach.

### list_cs_contacts
List all the contacts in your Froged account. This gives you a bird's eye view of your customer base.

### list_support_conversations
See all active support chats. Use this to find where you need to step in and help.

### list_behavioral_events
View a list of tracked user actions. Use this to see what your customers are doing on your platform.

### list_kb_articles
Pull help articles from your knowledge base. This helps you find the right answers for customers quickly.

### send_chat_message
Send a reply to a support conversation. Use this to respond to customers across any channel.

### track_custom_event
Log a specific user behavior. This is great for triggering marketing workflows or tracking upgrades.

### upsert_contact
Create or update a customer profile. Use this to keep your CRM data accurate and up to date.

## Prompt Examples

**Prompt:** 
```
Show me the last 3 messages from the user who just emailed about billing.
```

**Response:** 
```
Searching conversations... I found the recent chat with 'alex.smith@example.com'. The last 3 messages are:

| Sender | Message |
| :--- | :--- |
| Customer | I was charged twice this month. |
| Agent | Let me check your billing history. |
| Customer | Thanks, I appreciate the help. |

Would you like me to look up their profile details next?
```

**Prompt:** 
```
What's the status of our current marketing campaigns?
```

**Response:** 
```
Here are your active campaigns:

* **Summer Sale**: Active (In-app)
* **New User Onboarding**: Active (Email)
* **Upgrade Prompt**: Paused

Would you like more details on any of these?
```

**Prompt:** 
```
Log a 'plan_upgraded' event for user 'sarah_j@example.com'.
```

**Response:** 
```
Success! I've logged the 'plan_upgraded' event for sarah_j@example.com. This will now trigger your automated onboarding sequence.
```

## Capabilities

### Reply to customer support messages
Send responses to active chats across multiple channels directly from your agent.

### Update or create customer profiles
Keep your CRM data accurate by creating or modifying customer records through natural language.

### Track custom user behavior
Log specific user actions like plan upgrades to trigger automated marketing flows.

### Retrieve help articles
Pull published content from your knowledge base to help answer common questions.

### List active marketing campaigns
Monitor your current reach by viewing all active in-app and email campaigns.

### Fetch customer metadata
Get a full view of a user's history and profile details in one step.

## Use Cases

### Handling a complex support ticket
An agent sees a user is upset. They use `get_contact_details` to see the history, then `list_kb_articles` to find a solution and `send_chat_message` to reply.

### Tracking a successful upgrade
A user just changed their plan. The agent uses `track_custom_event` to log 'plan_upgraded' so the marketing team can see it.

### Quick customer lookup
A manager needs to know who a user is. They ask the agent to `list_cs_contacts` and find the specific profile for a high-value account.

### Audit marketing engagement
A marketer wants to see what's live. They use `list_marketing_campaigns` to check all active in-app and email efforts.

## Benefits

- Stop switching tabs by using `list_support_conversations` to see active chats and `get_chat_details` to see history in one place.
- Keep your data clean by using `upsert_contact` to create or update customer profiles instantly through your agent.
- Trigger automated marketing by using `track_custom_event` to log behaviors like plan upgrades or new signups.
- Provide faster support by using `list_kb_articles` to pull help content directly into your conversation flow.
- Monitor your reach more easily by using `list_marketing_campaigns` to see what's running across your platforms.

## How It Works

The bottom line is you get a direct line into your customer success data without leaving your chat interface.

1. Subscribe to the Froged MCP on the Vinkius Marketplace.
2. Add your Froged API Key from your Admin Settings to your client.
3. Start asking your agent to find customers or reply to chats.

## Frequently Asked Questions

**Can I use Froged MCP to reply to my customers?**
Yes, you can use it to send replies to support conversations across all your connected channels directly through your AI client.

**How does Froged MCP help with customer retention?**
It lets your agent access customer profiles and behavioral history so you can provide more personalized service.

**Can I see my marketing campaigns with this?**
Yes, you can ask your agent to list all active marketing and in-app campaigns to see what's currently running.

**Does Froged MCP work with Claude or Cursor?**
It works with any MCP-compatible client, including Claude, Cursor, and Windsurf.

**Can I use it to track specific user actions?**
Yes, you can log custom behavioral events like plan upgrades to help trigger your marketing workflows.

**How do I connect my Froged account?**
You just need to subscribe via Vinkius and enter your Froged API key in your client settings.

**Can it find help articles for me?**
Yes, it can fetch published articles from your Froged Knowledge Base to help you answer customer questions faster.

**How do I get an API Key for Froged?**
Log in to your Froged Admin Panel, navigate to Settings > Integrations > API, and you can generate or copy your active API Key.

**Can I track custom events to trigger campaigns?**
Yes! Use the 'track_custom_event' tool. Provide the event name and the user's email to log the behavior and trigger any associated workflows.

**Is it possible to reply to support chats through the agent?**
Yes, use the 'send_chat_message' tool with the specific Conversation ID to post replies directly to the omnichannel inbox.

**How do I sync a new user to Froged?**
Use the 'upsert_contact' tool. Provide the user's email address, and if they don't exist, a new profile will be created. If they do, their metadata will update.