# Front MCP for AI Agents AI Agent Connect > Front MCP lets you give your AI agent the ability to read, manage, and reply to messages across your team's shared inboxes. It connects your Email, SMS, and Chat streams into a single interface so your agent can triage conversations, update statuses, and coordinate with your team without you having to switch tabs. ## Overview - **Category:** communication-messaging - **Price:** Free - **Endpoint:** https://edge.vinkius.com/vk_preview_MPLfILER3TbIncLqVOzfnMkDQ2xS46P5xO47rjKt/ai-agent-connect - **Tags:** shared-inbox, team-collaboration, email-management, customer-operations, conversation-tracking, unified-inbox ## Description Front connects your account to any AI agent so you can take full control of your team's customer communication and shared inbox workflows. Imagine your team spends half the day jumping between different tabs to check customer emails, SMS messages, and live chats. You're constantly copy-pasting info from one place to another just to keep things organized. This Connector changes that by letting your AI agent handle the heavy lifting. Instead of you doing the manual sorting, your agent can look through your shared inboxes, see what needs attention, and even reply to customers based on your specific instructions. It can pull up full conversation histories so you don't have to dig for old threads, and it knows which teammates are available to take on new tasks. By connecting to Front through the Vinkius catalog, you turn your communication hub into an active workspace where your agent actually does the work of a coordinator. You get a clear view of your team's workload and a way to keep every customer happy without the constant context switching. It's about moving from a reactive state of checking pings to a proactive state of managing results, allowing your team to focus on high-value interactions rather than administrative overhead. ## Tools ### reply_to_conversation Send a message back to a customer. This lets your agent handle routine replies instantly. ### get_contact_info Get contact details for a specific person. Use this to quickly see a customer's history or preferences. ### get_conversation_details Get conversation info for a specific thread. This helps your agent understand the current status of a ticket. ### get_api_status Check the connection to Front. Use this to ensure your agent can still reach your data. ### get_message_content Read message details for a specific post. This is how your agent gets the exact details of a customer's request. ### list_active_channels List communication channels you currently use. This helps you understand which channels are receiving traffic. ### list_team_contacts List your contacts to see who you're interacting with. This helps you see who is available to handle new tickets. ### list_conversations List team conversations to see what's pending. This is the first step for your agent to start triaging work. ### list_shared_inboxes List team inboxes to see your entire setup. Use this to get an overview of your communication channels. ### list_conversation_messages Get message history for a specific thread. This provides the context needed for deep analysis. ### search_conversations_by_query Find conversations using specific keywords. This lets your agent find old tickets in seconds. ### update_conversation_status Modify conversation statuses like open or archived. This keeps your inbox organized automatically. ## Prompt Examples **Prompt:** ``` Find all conversations from last week about 'billing' and tell me the status of each. ``` **Response:** ``` I've scanned your shared inboxes for 'billing' mentions from the last 7 days. Here is the current status: | Conversation ID | Customer | Status | Last Message | :--- | :--- | :--- | :--- | | cnv_992 | Alice Smith | **Open** | Asking about overcharge | | cnv_881 | Bob Jones | **Archived** | Refund processed | | cnv_774 | Charlie Day | **Spam** | Promotional offer | Would you like me to assign Alice's ticket to the billing team? ``` **Prompt:** ``` What's the latest message from John Doe in our shared inbox? ``` **Response:** ``` Scanning for John Doe... I found a recent message in the **Email** channel: > "Hi team, I'm still having trouble accessing the dashboard since the update yesterday. Can someone take a look?" **Context:** This is part of a thread that has been active for 3 days. Would you like me to draft a reply for you? ``` **Prompt:** ``` Reply to the thread about the broken login with 'We are looking into this now'. ``` **Response:** ``` Done! I've sent that reply to the conversation regarding the broken login. The customer will see your message in their inbox immediately. I've also updated the conversation status to **Open** so the team knows it's being handled. ``` ## Capabilities ### Reply to customers Send a direct message back to a conversation thread. ### Triage conversations Update statuses like open, archived, or spam to keep your inbox organized. ### Fetch message history Get every past message in a thread to provide context for your agent. ### Monitor all channels See Email, SMS, and Chat streams in one place. ### Assign teammates Move conversations to the right person on your team for faster resolution. ### Pull contact details Get specific info about any person in your inbox quickly. ## Use Cases ### Triage high-volume support A support lead asks the agent to find all urgent emails and assign them to the dev team. ### Contextual customer success A CSM asks the agent to summarize the last 3 months of messages for a specific VIP client. ### Omnichannel monitoring An ops lead asks the agent to list all active channels and report on any high-volume SMS traffic. ### Automated status updates A manager asks the agent to mark all conversations from a specific sender as archived. ## Benefits - Stop manual tab switching by letting your agent monitor Email, SMS, and Chat in one place. - Speed up response times by using reply_to_conversation to send instant updates to customers. - Keep your inbox clean by using update_conversation_status to automatically archive or tag messages. - Get instant context on any customer by pulling full histories with list_conversation_messages. - Improve team coordination by using list_team_contacts to see who is available to handle new tickets. - Find old information faster by using search_conversations_by_query to scan through thousands of past threads. ## How It Works The bottom line is your AI agent becomes an active member of your support team instead of just a passive chat box. 1. Connect your Front account by grabbing your API token from the developer settings. 2. Link the Connector to your preferred AI client like Claude or Cursor. 3. Start asking your agent to summarize threads, find old tickets, or draft replies. ## Frequently Asked Questions **Can the Front MCP help me manage multiple channels like SMS and Email?** Yes, it connects all your communication streams into one place. Your agent can see and manage messages from various channels without you needing to switch tabs. **How does the Front MCP help my support team triage tickets?** It allows your agent to list all conversations and update their statuses. You can ask it to find urgent issues or move them to the correct team member automatically. **Can my agent actually send replies to customers using this?** Yes, it can. Your agent can send direct messages back to customers in your shared inboxes based on your instructions, helping you respond much faster. **Can I use the Front MCP to see my team's contact list?** Yes, it can retrieve your team's contacts. This helps your agent see who you're interacting with and provide better context for each conversation. **Does the Front MCP work for high-volume customer success?** It is specifically designed for high-volume environments. It helps success managers summarize long histories and manage multiple shared inboxes at once. **Can I search for old conversations with the Front MCP?** Yes, it includes a search tool. Your agent can find specific old threads using keywords, which saves you from digging through months of history. **How do I create an API Token in Front?** Log in to Front, go to **Settings** > **Developers** > **API Tokens**, and click **Create Token**. Ensure you select the appropriate scopes for your needs. **Can I search for conversations by status?** Yes! The `list_conversations` tool allows you to filter results by statuses like 'open', 'archived', 'deleted', or 'spam'. **How do I send a reply via AI?** Use the `reply_to_conversation` tool by providing the `conversationId` and your message body. You can also specify an `author_id` to send as a specific teammate.