# GatherUp MCP for AI Agents AI Agent Connect > GatherUp helps you manage customer reviews and feedback through your AI agent. It lets you track reviews from sites like Google and Facebook, send out review requests, and reply to customers automatically. It is built for businesses that need to keep their online reputation in check without jumping between different dashboards every day. Use it to turn customer sentiment into actionable data. ## Overview - **Category:** customer-support - **Price:** Free - **Endpoint:** https://edge.vinkius.com/vk_preview_SHmfdOMw2rEwsDies8nSzugapKI11P3Br26XIm9n/ai-agent-connect - **Tags:** reputation-management, online-reviews, customer-feedback, review-requests, customer-experience, sentiment-analysis ## Description This Connector gives your AI agent direct access to your GatherUp account, making it your personal reputation manager. Instead of manually logging into multiple dashboards to see what people are saying about your business, you can just ask your agent to pull the latest stats or find specific feedback. It handles the heavy lifting of monitoring reviews from Google, Facebook, and Yelp, and lets you take action immediately. You can have your agent draft and send out review invites to happy customers or handle those tricky negative comments from the public. It even lets you sync new customer profiles to your specific locations so your data stays current. When you connect this through the Vinkius catalog, you're essentially giving your agent a seat at the management table. You get a clear view of customer sentiment across all your locations and the ability to respond to everyone in one place. It turns a manual, multi-tab research job into a quick conversation. You can quickly identify which locations are underperforming and why, then address the issues before they stick. It's about moving from being reactive to being proactive with your brand image. ## Tools ### add_new_customer Sync a new customer profile to a specific location. This keeps your local data accurate. ### verify_api_connection Check if your connection to the GatherUp API is active. Use this to troubleshoot any setup issues. ### get_review_metrics Get high-level stats for a specific business location. This helps you see how a unit is performing at a glance. ### get_account_info Retrieve your user identity from the GatherUp account. Use this to ensure your agent is connected to the right profile. ### list_online_reviews See reviews from Google, Facebook, and other sites. This keeps you on top of your public reputation. ### list_business_locations See all your business units in one list. This is the first step for managing multi-location reputations. ### list_customer_contacts See a list of all customers in your system. Use this to identify who needs a follow-up. ### list_internal_feedback See feedback left directly on your surveys. This helps you understand what customers think privately. ### reply_to_feedback Send a response to a customer's internal survey. This helps you close the loop on private feedback. ### reply_to_online_review Send a public reply to a review on Google or Facebook. This shows other customers that you care. ### search_all_reviews Search through all your feedback to find specific keywords or sentiments. This is great for deep-dive research. ### send_review_invite Trigger an automated review request via email or SMS. This is the fastest way to get more 5-star ratings. ## Prompt Examples **Prompt:** ``` What's the current sentiment for my Downtown Cafe? ``` **Response:** ``` ### Sentiment Analysis: Downtown Cafe | Metric | Score | | :--- | :--- | | **Average Rating** | 4.8 / 5.0 | | **Sentiment** | Highly Positive | | **Review Volume** | 142 | **Recent Highlights:** * Customers are raving about the new brunch menu. * One mention of 'slow service' on a Saturday morning. Would you like me to draft a reply to that specific comment? ``` **Prompt:** ``` Show me the last 3 negative reviews from Google. ``` **Response:** ``` ### Recent Negative Google Reviews 1. **User: J. Smith** (2 stars) *"The coffee was cold and the staff seemed distracted."* 2. **User: Maria G.** (3 stars) *"Good food, but the wait time was over 40 minutes."* 3. **User: TechGuy88** (2 stars) *"Music was way too loud to have a conversation."* I can draft a polite response for these for you. ``` **Prompt:** ``` Send a review request to the customer who just visited the Westside Bistro. ``` **Response:** ``` ✅ **Request Sent!** I have triggered a review invite for the most recent customer at **Westside Bistro**. They will receive an automated request via their preferred contact method. **Summary:** * **Customer:** Alex R. * **Location:** Westside Bistro * **Channel:** SMS * **Status:** Sent ``` ## Capabilities ### Pull location stats Get high-level metrics for any specific business unit instantly. ### Track external reviews Monitor what people are saying on Google, Facebook, and Yelp in one feed. ### Send review invites Trigger automated email or SMS requests for new reviews to your customers. ### Reply to customers Send direct responses to both internal surveys and public online reviews. ### Sync customer data Add and sync new customer profiles to specific business locations. ### Search all feedback Find specific comments or ratings across your entire feedback history. ## Use Cases ### The Review Drought A manager notices a drop in Google ratings and asks the agent to send_review_invite to 50 recent customers to boost the score. ### The Angry Comment A customer leaves a 1-star review on Facebook. The manager asks the agent to list_online_reviews and then reply_to_online_review to offer a solution. ### The Sentiment Check An ops lead wants to know how the new cafe is doing and asks the agent to get_review_metrics for that specific location. ### The Data Cleanup A team needs to update their records and asks the agent to add_new_customer for a group of local VIPs. ## Benefits - Stop jumping between tabs because you can monitor Google, Facebook, and Yelp reviews in one chat using list_online_reviews. - Boost your ratings faster by using send_review_invite to reach out to happy customers automatically. - Improve your response time with reply_to_online_review and reply_to_feedback to handle issues before they escalate. - Get a bird's eye view of your brand with get_review_metrics that shows sentiment across all locations. - Keep your records clean by using add_new_customer to sync profiles to the right business units. - Find specific issues quickly with search_all_reviews to see exactly what customers are saying about your service. ## How It Works The bottom line is you get a conversational interface to manage your entire online reputation in one place. 1. Connect your GatherUp Client ID and API Token from your account settings to the Connector. 2. Open your preferred AI client like Claude or Cursor to start chatting with your data. 3. Ask your agent to list locations, check recent reviews, or send out invites. ## Frequently Asked Questions **Can the GatherUp MCP help me manage my Google reviews?** Yes, it allows your AI agent to pull reviews from Google directly into your chat. You can monitor what people are saying and reply to them without leaving your current workspace. **How do I send review requests to my customers?** You can simply tell your agent to send a request to a specific customer. It will trigger an automated invite via email or SMS to help you build your online reputation. **Can I use this to reply to people on Facebook?** Absolutely. The Connector connects to your GatherUp account, which manages reviews from platforms like Facebook, allowing your agent to send public replies on your behalf. **Does this work for multiple business locations?** Yes, it is designed for multi-unit businesses. You can list all your locations and check metrics or reviews for each one individually using your AI agent. **How does GatherUp handle my customer data?** It syncs your customer profiles and feedback directly. Your agent can use this data to personalize interactions and keep your records up to date across all locations. **Can I search for specific keywords in my reviews?** Yes, you can ask your agent to search for specific terms like 'slow' or 'delicious' across all your feedback to identify trends and common customer concerns. **How do I get an API Token for GatherUp?** Log in to GatherUp, navigate to Settings > API, and you will find your Client ID and can generate a Bearer Token. **What is the difference between Internal Feedback and Online Reviews?** Internal Feedback (1st-party) is left directly on your GatherUp survey pages. Online Reviews (3rd-party) are retrieved from external sites like Google and Facebook. **Can I reply to Google or Facebook reviews via the agent?** Yes! The 'reply_to_online_review' tool allows you to send responses to third-party platforms that support direct API replies, such as Google and Facebook. **How do I trigger a new review request?** Use the 'send_review_invite' tool and provide the specific Customer ID. The agent will trigger the automated email or SMS campaign configured for that business.