# GoTo Connect MCP for AI Agents AI Agent Connect > GoTo Connect MCP lets you manage your cloud phone system through your AI agent. You can pull call records, send SMS, check voicemails, and manage your company contacts or user devices without switching tabs. It connects your GoTo Connect account directly to your workflow, allowing you to handle business communications using natural language instead of clicking through a dashboard. ## Overview - **Category:** productivity - **Price:** Free - **Endpoint:** https://edge.vinkius.com/vk_preview_PCxo78KoUkdG45mx6xThulwEnrTRsIHHr4ed2C6c/ai-agent-connect - **Tags:** cloud-phone, sms-notifications, call-records, unified-communications, voip ## Description GoTo Connect MCP lets you manage your business telephony directly from your AI agent's chat interface. Instead of jumping between browser tabs to check your cloud phone system, you can now handle calls, SMS, and voicemails without leaving your primary workspace. You can pull up detailed call histories for audits, send quick follow-up texts to clients, and manage your company contacts or user devices using simple natural language. It takes the manual clicking out of your daily routine, letting you stay focused on your actual work. Because this is part of the Vinkius catalog, you can connect your GoTo Connect account in a few minutes and have your agent ready to handle communications on your behalf. It's about moving from manual navigation to a conversational way of managing your entire phone system. ## Tools ### create_contact Create a new contact record in your GoTo system. This helps you keep your company directory updated without manual entry. ### get_me Fetch the profile details of the currently authenticated user. Use this to confirm your account status. ### get_user Get specific details for a user in your organization. This helps you look up extension numbers and roles. ### get_voicemail Fetch the details of a specific voicemail message. Use this to check the length and time of a message. ### list_contacts Show all contacts associated with a user account. This gives you a quick overview of your saved connections. ### list_devices See all physical devices linked to a specific user. Use this to verify which hardware is assigned to an extension. ### list_sms_messages View the history of SMS messages for a user. This lets you track text conversations in one place. ### list_users Get a list of all users in your GoTo Connect account. This is useful for managing large team permissions. ### list_voicemails View all recent voicemails for a specific user. Use this to see if there are any unhandled messages. ### send_sms Send an outgoing SMS message to a phone number. This allows you to send quick updates to clients instantly. ### get_call_record Retrieve the specific details for a single call. Use this to see the duration and status of a specific interaction. ### get_call_records List the full call history for a specific user. This is great for auditing activity or finding a missed number. ## Prompt Examples **Prompt:** ``` Did anyone leave a voicemail for extension 105 today? ``` **Response:** ``` Checking voicemails... Yes, there is one new message for extension 105. It was left at 10:15 AM and is 22 seconds long. ``` **Prompt:** ``` Send a text to +1555000111 saying 'I'll call you back in 10 minutes'. ``` **Response:** ``` Sending SMS... Success! The message has been sent to +1 (555) 000-1111. ``` **Prompt:** ``` Who has an active device assigned to their extension? ``` **Response:** ``` Checking user devices... Here are the active assignments: - Extension 101: Mobile Phone (Active) - Extension 102: Desktop App (Active) - Extension 105: Tablet (Offline) ``` ## Capabilities ### Pull call records Get specific call history for any user to audit activity or find missed numbers. ### Send SMS messages Dispatch texts to clients directly from your chat interface. ### Check voicemails List recent voice messages and see if they've been transcribed. ### Manage user devices See which hardware is assigned to which extension. ### Update contacts Add or search through company contacts without leaving your editor. ## Use Cases ### Immediate lead follow-up A rep finishes a call and asks the agent to send an SMS via send_sms to the lead to schedule a demo. ### Support history check A support lead asks the agent to check get_call_records for a frustrated client to see what was discussed last week. ### Hardware audit An admin uses list_devices to see which laptops are assigned to the marketing team's extensions. ### Real-time contact entry During a meeting, someone adds a new lead by asking the agent to create_contact for a new business partner. ## Benefits - Stop tab-switching by using get_call_records to pull history directly into your chat. - Send faster follow-ups with send_sms without leaving your current workspace. - Audit team activity more easily by using list_users and list_devices to see active hardware. - Manage your CRM data better by using create_contact and list_contacts on the fly. - Stay on top of messages with list_voicemails to ensure no client request goes unanswered. ## How It Works The bottom line is you get full control over your GoTo Connect telephony system using only natural language. 1. Subscribe to the Connector and grab your OAuth Client ID and Secret from the GoTo Developer Portal. 2. Complete the secure authorization flow to link your account. 3. Start asking your agent to check calls, send texts, or manage users. ## Frequently Asked Questions **Can I use the GoTo Connect MCP to send texts to my customers?** Yes, you can use the send_sms tool to send direct texts to your clients. This allows you to handle follow-ups and updates without leaving your current workspace. **Does the GoTo Connect MCP work with my existing phone numbers?** Yes, it connects directly to your current GoTo Connect account. You'll be able to manage your existing numbers and settings through your agent. **Can I see my call history with this Connector?** Yes, you can pull up detailed call logs for any user. This is helpful for auditing calls, finding missed numbers, or checking call durations. **Is this the right tool for my Jive account?** Yes, because GoTo Connect was formerly Jive, this Connector supports both the old and new branding for your unified communications account. **Can I manage my company contacts?** Yes, you can add new contacts or list existing ones using the Connector. This makes it much easier to keep your company directory updated on the fly. **How do I see which devices my team has?** You can ask your agent to list the devices assigned to specific users. This helps you verify hardware assignments for your team quickly. **Can I send an SMS message directly from the AI chat?** Yes! Use the `send_sms` tool. Provide the sender number (one of your GoTo Connect numbers), the recipient's number, and the message body. The AI will send the text on your behalf. **How do I check my missed calls or voicemails?** First, you can use `get_me` to confirm your User ID. Then, use `get_call_records` to view your call history (including missed calls) or `list_voicemails` to see if anyone left a message. **Is it possible to lookup extensions for active users?** Yes. Using the directory management tools, you can actively search for any colleague by name or department to fetch their direct extension securely.