# Guestmeter MCP for AI Agents AI Agent Connect > Guestmeter MCP for AI Agents. Automate guest feedback collection and reputation management for hotels and hospitality groups. Connect your Guestmeter account to your AI client to trigger surveys, monitor ratings, and analyze guest sentiment in real time without switching tabs. ## Overview - **Category:** customer-support - **Price:** Free - **Endpoint:** https://edge.vinkius.com/vk_preview_fxVB7ssZCBlgHFljhUcLIUnc4a1JoxZESnAcDvM2/ai-agent-connect - **Tags:** reputation-management, nps, feedback-collection, surveys, customer-satisfaction, hospitality-tech ## Description If you're running a hotel or a hospitality group, you know how much of a headache it is to keep track of guest sentiment. You're constantly jumping between dashboards, trying to figure out why a guest was unhappy or how to reward the ones who loved their stay. This Connector changes that by letting you talk directly to your Guestmeter data through your AI client. You can ask your agent to pull up a list of detractors from the last 24 hours, fetch specific guest details to personalize a follow-up, or even trigger a new satisfaction survey via SMS with a quick command. It turns your AI into a dedicated reputation manager that handles the data mining for you. By connecting this through the Vinkius catalog, you stop wasting time on manual review sorting and start spending it on actually fixing the service gaps that matter. ## Tools ### get_guest_details Get specific info on a single guest by their ID. This helps you personalize your follow-up. ### list_detractors Pull a list of all guests who gave a rating between 1 and 6. Use this to find unhappy customers quickly. ### list_guest_feedback See a complete list of all guest feedback and their current status. This gives you a full bird's-eye view. ### list_promoters Pull a list of guests who gave a high rating of 9 or 10. This helps you find your most loyal fans. ### list_recent_feedback View the 50 most recent feedback entries from your property. Use this for a quick pulse check on recent stays. ### send_survey Trigger a new satisfaction survey via SMS or email using a guest's contact info. This automates your data collection. ## Prompt Examples **Prompt:** ``` Who gave us the worst ratings last night? ``` **Response:** ``` I've pulled the detractors from last night. Here are the guests who gave us a rating of 6 or lower: | Guest Name | Rating | Comment | | :--- | :--- | :--- | | Michael S. | 5/10 | Check-in was slow | | Linda K. | 4/10 | AC was noisy | Would you like me to get the contact details for either of these guests? ``` **Prompt:** ``` Send a survey to the guest in room 302. ``` **Response:** ``` Survey trigger sent! I've successfully requested a satisfaction survey for the guest in Room 302 via their preferred contact method. Guestmeter will deliver it shortly. ``` **Prompt:** ``` What's the general vibe of the last 50 reviews? ``` **Response:** ``` I've reviewed the 50 most recent feedback entries. Here is a summary: * **Overall Sentiment:** Mostly positive, with a focus on staff helpfulness. * **Common Praises:** The breakfast buffet and the pool area were frequently mentioned as highlights. * **Common Complaints:** A few guests mentioned a delay in room cleaning during the afternoon. Would you like to see the specific comments for the cleaning issues? ``` ## Capabilities ### Trigger guest surveys Send out satisfaction requests via SMS or email automatically. ### Identify unhappy guests Pull a list of detractors who gave low ratings to address their issues. ### Highlight loyal fans Get a list of your promoters to identify your most satisfied guests. ### Monitor recent feedback See the latest guest comments and ratings in a single view. ### Fetch specific guest data Pull detailed information for a single guest to personalize your response. ## Use Cases ### The Late Night Recovery A manager sees a bad review and asks the agent to list_detractors from the last 24 hours to see if there's a pattern of service issues. ### The Loyalty Push An executive asks the agent to list_promoters to find guests who would be good candidates for a VIP rewards program or referral. ### The Quick Check-out A front desk agent tells the AI to send_survey to a specific guest's phone number immediately after they leave the property. ### The Trend Analysis A property owner asks for a summary of the 50 most recent entries using list_recent_feedback to check for new issues in the lobby. ## Benefits - Stop manual review mining by using list_recent_feedback to see what guests are saying the moment you ask. - Tackle negative reviews faster by using list_detractors to find exactly who needs a follow-up. - Reward your best guests by pulling a list of promoters with list_promoters to identify your VIPs. - Personalize your outreach with get_guest_details to see specific history before you reach out to a guest. - Automate the feedback loop by using send_survey to get more data without having to manually send every request. ## How It Works The bottom line is you get a conversational interface for your entire hospitality reputation management system. 1. Connect your Guestmeter API keys to the Connector. 2. Open your AI client and ask to check recent feedback. 3. Receive organized lists of ratings, comments, and guest details. ## Frequently Asked Questions **What is Guestmeter MCP for AI Agents?** It's a way to connect your Guestmeter hospitality data to an AI client. This lets you manage guest surveys, NPS scores, and reviews using natural language commands instead of clicking through a dashboard. **Can I use it to find unhappy guests at my hotel?** Yes. You can ask your AI agent to pull a list of all guests who gave low ratings. This helps you identify and follow up with people who had a poor experience. **Does Guestmeter MCP support SMS surveys?** Yes, it can trigger new guest satisfaction surveys via both Email and SMS. Your AI agent can handle these requests for you based on the guest's contact info. **Is this Connector good for hotel managers?** It's specifically designed for hotel managers and hospitality teams. It helps you monitor reputation trends and identify service gaps across your properties quickly. **Can I see my NPS scores with this?** Yes, you can use the Connector to list guest feedback and see their ratings. This makes it easy to track your Net Promoter Score and guest satisfaction trends. **Do I need a Guestmeter account to use this?** Yes, you'll need to connect your Guestmeter API keys to the Connector. Once connected, your AI agent can interact with all your property's feedback data. **How do I find my Guestmeter API credentials?** Log in to your Guestmeter dashboard and navigate to **Channels > Integration**. You will find your unique `apiKey` and `secretKey` there. **Can I trigger surveys for both email and SMS?** Yes! The `send_survey` tool allows you to provide either a `guest_email` or a `guest_phone` number. Guestmeter will automatically deliver the survey via the provided channel. **How does the integration categorize guests into Promoters or Detractors?** The integration uses the Net Promoter Score (NPS) logic: guests rating 9-10 are Promoters, 7-8 are Passives, and 1-6 are Detractors. You can use specialized tools like `list_promoters` to quickly access these segments. **Is the survey delivery instant?** Yes, once the `send_survey` action is triggered, Guestmeter processes the request immediately and sends the invitation to the guest.