# Helpjuice MCP for AI Agents AI Agent Connect > Helpjuice MCP. Automate your knowledge base management by connecting Helpjuice to your AI agent. Manage articles, categories, and engagement analytics directly through natural conversation. ## Overview - **Category:** customer-support - **Price:** Free - **Endpoint:** https://edge.vinkius.com/vk_preview_1kjOJByKTQoehvrvrvKau4sBKGUqcPF2Zc04Z4xU/ai-agent-connect - **Tags:** knowledge-base, documentation, self-service-support, article-management, search-optimization, internal-wiki ## Description This Helpjuice MCP lets you manage your documentation directly through a chat interface. Instead of clicking through complex CMS folders to find a specific guide, you can just ask your AI client to find it for you. You can also have your agent draft new content, update existing articles, or pull engagement stats. It handles the repetitive parts of knowledge management so you can focus on the actual content. Because Vinkius hosts over 4,000 Connectors, you can connect once from any MCP-compatible client and get access to the entire catalog. You'll get a dedicated way to organize categories, track search trends, and manage user permissions without leaving your workspace. You don't have to worry about manual data entry or jumping between tabs to see how your documentation is performing. Everything you need to keep your knowledge base accurate and up to date is now accessible in one place. ## Tools ### list_kb_groups List user groups defined for permissions and access. ### create_article Create a new article in the knowledge base by providing a title and body content. ### downvote_article Record a downvote for an article to track content helpfulness. ### get_article_details Get detailed content and metadata for a specific article. ### get_article_stats Get engagement statistics for a specific article. ### get_search_trends List recent search terms used by visitors to identify content gaps. ### list_articles List all articles in the Helpjuice knowledge base for a birds-eye view. ### list_categories List all categories in the knowledge base to see how content is organized. ### list_kb_users List all internal users and authors within the Helpjuice platform. ### search_kb Search the knowledge base for articles matching a specific query. ### update_article Update an existing article with new content or metadata. ### upvote_article Record an upvote for an article to track content helpfulness. ## Prompt Examples **Prompt:** ``` Find articles related to 'OAuth integration'. ``` **Response:** ``` Searching your Helpjuice knowledge base... I found 3 relevant articles: * **Setting up OAuth 2.0** * **API Authentication Guide** * **Troubleshooting Connection Issues** Would you like me to pull the full content for the 'Setting up OAuth 2.0' guide? ``` **Prompt:** ``` List all categories in my knowledge base. ``` **Response:** ``` I've retrieved your categories. You have 5 main sections: 1. Getting Started 2. User Guides 3. Developer API 4. Release Notes 5. FAQs Should I list the articles inside the 'Developer API' category? ``` **Prompt:** ``` Show me the engagement stats for article ID 1021. ``` **Response:** ``` Retrieving analytics for Article ID 1021 ('Advanced Filtering')... **Stats for this month:** * **Views:** 450 * **Upvotes:** 32 This is currently one of your top-performing pieces of documentation. Would you like to see recent search terms that led users here? ``` ## Capabilities ### Create new articles Generate new documentation pieces by providing a title and body content to your agent. ### Update existing content Modify current articles with new information or metadata using simple text commands. ### Search the knowledge base Find specific answers or guides across your entire library using natural language queries. ### Track search trends See what your users are looking for to identify gaps in your current documentation. ### Monitor engagement stats Get view counts and upvote totals for specific articles to see what content is performing best. ### Manage categories Organize your documentation structure by listing and managing knowledge base categories. ### Track article helpfulness Record upvotes and downvotes to gather feedback on the quality of your content. ## Use Cases ### Finding complex troubleshooting steps A support agent asks their agent to find the specific guide for a login error. The agent uses search_kb and provides the summary immediately. ### Identifying trending topics A content creator asks for the most common search terms this week. The agent uses get_search_trends to show what users want. ### Rapidly updating documentation A technical writer needs to change a URL in three different guides. They ask the agent to update_article for each one. ### Auditing user permissions A manager needs to check who has access to the internal wiki. The agent uses list_kb_groups and list_kb_users to provide a list. ## Benefits - Reduce support response times by using search_kb to find answers instantly. - Save time on content updates by using update_article to modify documentation without a CMS. - Identify content gaps by checking get_search_trends to see what users are actually looking for. - Prioritize documentation fixes by tracking feedback with upvote_article and downvote_article. - Keep your library organized by using list_categories to manage your content structure. - Monitor performance trends by pulling data with get_article_stats for your top guides. ## How It Works The bottom line is you can manage your entire Helpjuice knowledge base using only natural language commands. 1. Subscribe to this Connector on the Vinkius marketplace. 2. Enter your Helpjuice API Key and Subdomain in the connection settings. 3. Start managing your documentation from Claude, Cursor, or any other MCP-compatible client. ## Frequently Asked Questions **Can I use Helpjuice MCP to create new articles?** Yes, you can ask your AI client to create new articles by providing the title and the content you want included. It will handle the creation process directly in your Helpjuice knowledge base. **How does Helpjuice MCP help my support team?** It allows support agents to find help articles instantly using natural language. Instead of searching through folders, they can just ask the AI to find the right answer for a customer. **Can I see what people are searching for with Helpjuice MCP?** Yes, you can pull recent search trends to see what terms your visitors are using. This helps you identify what information is missing from your current documentation. **Does Helpjuice MCP work with Claude?** Yes, this Connector is compatible with Claude, Cursor, Windsurf, and any other AI client that supports the Model Context Protocol. **How do I manage categories in Helpjuice with this Connector?** You can simply ask your AI client to list or manage your categories. This helps you keep your documentation organized without having to navigate the Helpjuice dashboard. **Can I update existing articles using Helpjuice MCP?** Yes, you can ask your agent to update specific articles with new information. It will modify the existing content while keeping your documentation current. **How do I find my Helpjuice API Key?** Log in to your Helpjuice account, go to **Settings**, and you will find your **API Key** listed in the account or integration section. Ensure you have the necessary permissions to access API settings. **What is the Helpjuice 'Subdomain'?** The subdomain is the unique part of your Helpjuice URL (e.g., if your KB is at `mycompany.helpjuice.com`, your subdomain is `mycompany`). **Can I search for specific terms across my documentation?** Yes! Use the `search_kb` tool. It performs a real-time search across article titles and body content, returning the most relevant results from your knowledge base. **Is the integration secure for managing documentation?** Absolutely. The integration uses official Helpjuice API keys over HTTPS. Your credentials are encrypted and stored securely within the Vinkius Cloud infrastructure.