# Helpshift MCP for AI Agents AI Agent Connect > Helpshift lets you manage your entire customer support operation through your AI agent. You can handle support tickets, update user profiles in bulk, and browse your FAQ documentation without leaving your chat interface. It bridges the gap between your help desk and your daily workflow, making it easier to respond to customers and manage data. ## Overview - **Category:** customer-support - **Price:** Free - **Endpoint:** https://edge.vinkius.com/vk_preview_jZ6NKTchGRzRzK0UzRNZIEl3PNMLuXVjITflQNRv/ai-agent-connect - **Tags:** in-app-support, ticket-management, user-profiles, automation, customer-experience, audit-logs ## Description Helpshift connects your customer support platform to your AI agent so you can manage your entire support operation through natural conversation. Imagine you're in the middle of a complex support ticket and need to check the history of every previous interaction. Instead of switching tabs and digging through a dashboard, you just ask your agent to summarize the audit logs. This Connector connects your account to your AI client, turning your agent into a support lead that knows your customers' history. You can have it draft replies to open issues, update the status of resolved tickets, or even perform heavy lifting like updating dozens of user profiles at once. If you need to check if your documentation is up to date, the agent can pull up your published FAQ articles instantly. It's a way to keep your support team moving without the constant context switching that usually slows down customer success. By using this through the Vinkius catalog, you get a direct line into your help desk data, letting you focus on solving problems rather than hunting for information. You can handle the repetitive parts of your job, like moving tickets from pending to resolved, while your agent handles the heavy lifting of data retrieval. This means your team spends less time looking for answers and more time actually helping people. You can find a specific user's history or verify a published guide with just one prompt. It turns your AI client into a functional workspace where customer data and support actions live together. ## Tools ### bulk_user_action Update or create many user profiles at once. This saves hours of manual data entry in the User Hub. ### list_faq_sections Browse all your FAQ categories. This helps you organize your knowledge base. ### update_issue_status Change a ticket's status to Resolved or Rejected. Use this to clear your queue quickly. ### add_issue_message Send a new reply to an existing support ticket. Use this to keep customers updated without manual entry. ### create_issue Start a new support ticket from your chat. Use this to log new problems as they come in. ### get_issue_audit_logs See every action taken on a specific issue. It is the fastest way to see how a ticket has evolved. ### get_bulk_task_status Check if your batch user updates are finished. Use this to monitor large data operations. ### get_issue_details Pull all the data for a single support ticket. This gives your agent the full context it needs to help. ### list_registered_apps See all apps connected to your Helpshift dashboard. Use this to check your routing setup. ### list_faqs Pull a list of all your published FAQ articles. This helps you verify your documentation. ### list_issues See all current tickets in your system. Use this to get a high-level view of your support volume. ## Prompt Examples **Prompt:** ``` List all open issues from the last 24 hours and summarize the most urgent ones. ``` **Response:** ``` I've scanned your active tickets from the last 24 hours. Here are the most urgent cases: | Issue ID | Subject | Status | | :--- | :--- | :--- | | #5501 | **App crash on iOS** | Open | | #5505 | **Payment failure** | Open | Issue #5501 was reported 3 hours ago and has no replies yet. Would you like me to draft a response for you? ``` **Prompt:** ``` Add a reply to issue #4421 saying that we are still investigating the login bug. ``` **Response:** ``` Message sent! I have added your reply to issue #4421. **Update:** * **Status:** Open * **Last Action:** Reply sent to customer. Would you like me to check the audit logs for this ticket to see if any other team members have updated it recently? ``` **Prompt:** ``` Show me the last 5 actions taken on issue #3302 and tell me who did them. ``` **Response:** ``` Here is the recent activity for issue #3302: * **Reassigned to Engineering** by *Sarah J.* (2 hours ago) * **Added internal note** by *Mike D.* (4 hours ago) * **Status changed to Pending** by *System* (6 hours ago) * **Message added** by *Sarah J.* (8 hours ago) * **Created** by *Support Bot* (10 hours ago) Would you like to see the full transcript for this case? ``` ## Capabilities ### Pull support ticket history Get every action taken on a specific issue to understand the context. ### Draft and send replies Add messages to existing tickets directly from your chat. ### Update ticket statuses Move issues to Resolved or Rejected with a simple command. ### Manage bulk user profiles Create or update many user accounts at once using the User Hub. ### Audit support actions Check the full history of changes made to any specific ticket. ### Browse FAQ content Access your published knowledge base articles and sections. ### Monitor support volume See a list of all active issues to prioritize your workload. ## Use Cases ### High-volume ticket triage A support manager asks the agent to list all issues and identify ones that haven't been touched in 24 hours. ### Bulk user migration A success lead uses bulk_user_action to update 500 user profiles to a new identity standard. ### Complex troubleshooting A dev team member asks the agent to pull the audit logs for a specific bug report to see previous internal notes. ### FAQ verification A content writer asks the agent to list all FAQ sections to ensure new articles are correctly categorized. ## Benefits - Stop context switching by handling tickets and FAQs directly in your AI client. - Update hundreds of user profiles in seconds using bulk_user_action. - Get instant history on any ticket by pulling audit logs with get_issue_audit_logs. - Keep your documentation accurate by browsing articles with list_faqs. - Respond to customers faster by sending messages with add_issue_message. - Monitor your entire support queue in real-time using list_issues. ## How It Works The bottom line is you get a functional support dashboard inside your AI chat. 1. Subscribe to the Helpshift MCP on Vinkius. 2. Provide your Helpshift API Key and your specific Domain. 3. Ask your AI client to list issues or update user data. ## Frequently Asked Questions **Can Helpshift MCP help me manage my support tickets?** Yes, it lets you list, read, and update support issues directly through your AI chat. **How do I update user profiles in bulk with Helpshift?** You can use the Connector to perform bulk profile operations on your User Hub data without clicking every individual account. **Can I use this to check my FAQ articles?** Yes, the Connector lets your AI agent browse all published FAQ sections and articles to help you stay updated. **Will this help me see the history of a support issue?** It can pull the full audit logs for specific tickets, showing every action taken on that case. **Does the Helpshift MCP work with my current AI client?** It works with any MCP-compatible client like Claude or Cursor to manage your help desk data. **Can I create new support issues using this?** Yes, you can use your AI agent to create new support tickets by providing the title and body details. **How do I find my Helpshift API Key?** Log in to your Helpshift dashboard, go to **Settings > API**, and you will find your **API Key** listed there. This key is used as the username for Basic Authentication. **What is the 'Domain' in the setup?** The domain is the unique identifier for your Helpshift instance (e.g., if you access it at `company.helpshift.com`, your domain is `company`). **Can I see the history of actions taken on an issue?** Yes! Use the `get_issue_audit_logs` tool (v2). It retrieves the action history, showing when status was changed, who was assigned, and which tags were added. **Is the integration secure for support data?** Absolutely. The integration uses industry-standard Basic Authentication over HTTPS. Your credentials are encrypted and stored securely within the Vinkius Cloud infrastructure.