# Helpwise MCP for AI Agents AI Agent Connect > Helpwise MCP lets you manage shared inboxes for email, SMS, and WhatsApp directly through your AI client. You can browse conversations, create customer profiles, and send replies without leaving your workspace. It's built for support teams who need to handle multi-channel communication in one place. ## Overview - **Category:** communication-messaging - **Price:** Free - **Endpoint:** https://edge.vinkius.com/vk_preview_eTzMhXPHjt998MUKDh1eEVAcfoVI7GSskq25Z99s/ai-agent-connect - **Tags:** shared-inbox, email-management, sms-support, whatsapp-integration, team-collaboration, customer-service ## Description Connect your Helpwise account to any AI agent and manage your shared inboxes through natural conversation. This Connector lets you pull in all your team's communications, whether they come from email, SMS, or WhatsApp, into a single interface. You can ask your agent to find specific threads, see the full history of a customer's messages, or create new customer profiles on the fly. It's built for teams that need to move away from jumping between different apps to handle support requests. By using this Connector, you turn your shared inbox into a searchable database that your AI can navigate for you. Because it's available in the Vinkius catalog, you can set it up once and then just talk to your agent to get things done. Instead of clicking through nested menus to find a specific ticket, you just ask to see the latest messages in a specific mailbox. It handles the navigation so you can focus on the actual conversation. It's about making your support workflow feel like a conversation rather than a series of clicks. ## Tools ### list_contacts Browse your existing customer profiles to find specific account info. This keeps your team from asking the same questions twice. ### list_conversations Pull up a list of all active chats within a specific mailbox. Use this to triage new messages and see what needs attention. ### list_mailboxes See all your shared email, SMS, and WhatsApp inboxes at once. This helps you quickly identify which channel has the most activity. ### get_conversation_details View the full message history and context for a specific customer thread. It lets you see the whole story before you reply. ### list_team_members Check who is currently on the team and what their roles are. It gives you a clear view of your available support staff. ### send_email Send a reply or a new outgoing message from any connected mailbox. You can draft and send responses without leaving your AI client. ### create_contact Add a new customer to your database with their name and email address. It keeps your records organized as new people reach out. ## Prompt Examples **Prompt:** ``` Show me all the open conversations in our WhatsApp mailbox. ``` **Response:** ``` You have 8 open conversations in the WhatsApp Business mailbox. The most recent ones are: | Customer | Time | Status | | :--- | :--- | :--- | | Jane Doe | 2m ago | New | | John Smith | 15m ago | Pending | | Alice Wong | 1h ago | Awaiting Reply | Would you like to see the history for any of these? ``` **Prompt:** ``` Who is currently on the support team? ``` **Response:** ``` Here are the 6 members of your Helpwise team: * **Sarah Chen** (Admin, Online) * **Mike Torres** (Agent, Online) * **Lisa Park** (Agent, Away) * **James Rodriguez** (Agent, Offline) * **Ana Müller** (Agent, Online) * **Bot Agent** (Automation) Sarah Chen and Mike Torres are currently online. ``` **Prompt:** ``` Create a contact for Jane Doe at jane@example.com and send her a thank you email. ``` **Response:** ``` I've created a new contact for Jane Doe. I'm now sending a thank you email from the Support mailbox. **Status:** ✅ Email sent! **To:** jane@example.com **Subject:** Welcome to our support The conversation will appear in the Support inbox once Jane replies. ``` ## Capabilities ### Browse shared mailboxes See all your email, SMS, and WhatsApp inboxes at once. ### View conversation history Inspect full message threads in any mailbox. ### Create customer profiles Add new names and emails to your contact list. ### Send outgoing replies Send emails or messages through connected mailboxes. ### Monitor team status See which agents are active or assigned. ## Use Cases ### High-volume support triage A rep needs to find a billing issue. They ask the agent to use `list_conversations` to find the thread in the support mailbox and summarize the history. ### Onboarding a new customer A lead wants to welcome a user. They ask the agent to use `create_contact` to build a profile and then use `send_email` to send a welcome message. ### Team auditing A manager needs to see who is working. They ask the agent to use `list_team_members` to see who is currently active or offline. ### Multi-channel overview An agent wants to see where the most messages are coming from. They ask the agent to use `list_mailboxes` to see all active channels and counts. ## Benefits - Stop switching tabs by accessing email, SMS, and WhatsApp messages in one place. - Speed up replies by using `get_conversation_details` to see the full history before drafting. - Keep your data clean by using `create_contact` to build a consistent customer database. - Get a bird's eye view of your team's workload using `list_team_members` to see who's active. - Handle multi-channel support faster by using `list_mailboxes` to see all active channels. - Improve response times by drafting replies directly in your AI client with `send_email`. ## How It Works The bottom line is you get a unified command center for all your customer messages without leaving your current workspace. 1. Subscribe to the Helpwise MCP on Vinkius. 2. Paste your Helpwise API Key and Secret into your client settings. 3. Ask your agent to show you your inbox or draft a response. ## Frequently Asked Questions **Does the Helpwise MCP work with my WhatsApp business account?** Yes, it connects to your shared WhatsApp messages so you can view and reply to them through your AI client. **Can I use this to see my team's current workload?** You can use the Connector to list your team members and see who is active or assigned to different tasks. **Does the Helpwise MCP let me see old message history?** Yes, it allows your agent to pull the full message history for any specific conversation thread. **How do I add new customers to my Helpwise account using an AI?** You can ask your agent to create a new contact profile with a name and email address directly. **Can I send replies to customers from my AI client?** Yes, you can send outgoing emails and replies through any of your connected Helpwise mailboxes. **Will this Connector help me manage multiple support channels at once?** It allows you to see and interact with email, SMS, and WhatsApp messages in one unified view. **Can I send emails through my shared inbox using the AI agent?** Yes. The `send_email` tool sends an outgoing email through any connected mailbox. Provide the mailbox ID, recipient email, subject, and body (HTML or plain text). Use `list_mailboxes` to see all available shared inboxes and their IDs. **Can I view the full conversation history for a customer thread?** Yes. Use `list_conversations` with a mailbox ID to browse all threads, then call `get_conversation_details` with the conversation ID to retrieve the complete message history including sender, timestamp, and content for each message. **Does Helpwise require two separate credentials?** Yes. Helpwise uses HTTP Basic Authentication with an **API Key** and an **API Secret**. Both are generated in your Helpwise account under **Settings** > **API**. The credentials are Base64-encoded and sent in the Authorization header as `Basic base64(apiKey:apiSecret)`.