# HubSpot Service Hub MCP for AI Agents AI Agent Connect

> HubSpot Service Hub connects your HubSpot CRM to your AI agent. It lets you create support tickets, track sales deals, and view customer feedback through a simple conversation. You can manage contacts, companies, and pipeline stages without leaving your chat window.

## Overview
- **Category:** industry-titans
- **Price:** Free
- **Endpoint:** https://edge.vinkius.com/vk_preview_CO5mYCqmLyxwxwZOTlC4mitNecDgZEj181JswRdQ/ai-agent-connect
- **Tags:** ticket-management, customer-feedback, support-pipelines, service-automation, csat

## Description

HubSpot Service Hub connects your HubSpot CRM to any AI agent for instant access to your records without switching tabs. This Connector lets you handle the repetitive parts of CRM management, like creating support tickets or updating deal statuses, through a simple conversation. You can find specific contacts, look up company details, and track your sales pipeline while staying in your main workspace. It is designed to take the manual data entry out of your day. By adding this to your Vinkius catalog, you get a way to keep your CRM data clean and accurate without the usual friction of jumping between windows. Whether you are a support rep needing to log a new issue or a sales lead moving a deal forward, this tool does the heavy lifting of record keeping for you.

## Tools

### hs_create_ticket
Create a new support ticket in HubSpot Service Hub with a subject, description, and priority level.

### hs_tickets_by_status
Retrieve HubSpot tickets filtered by a specific pipeline stage to analyze your queue depth.

### hs_list_feedback
List customer feedback survey submissions in HubSpot to see recent ratings and comments.

### hs_ticket_pipelines
List all ticket and support pipelines in HubSpot to see the stages and display order.

### hs_search_tickets
Search HubSpot Service Hub tickets by subject or keyword to find specific customer cases.

### hs_update_ticket
Update an existing HubSpot ticket to change the status, priority, or subject as the case progresses.

## Prompt Examples

**Prompt:** 
```
Can you see if there are any open tickets for Acme Corp?
```

**Response:** 
```
🔍 **Open Tickets for Acme Corp**

| Ticket ID | Subject | Priority | Status |
|---|---|---|---|
| #44921 | Login Issue | HIGH | Waiting on Us |
| #45002 | Billing Query | MEDIUM | New |

There are currently 2 open tickets for this company.
```

**Prompt:** 
```
Create a new support ticket for a user who can't log in. Priority is high.
```

**Response:** 
```
✅ **Ticket Created Successfully**

- **Subject:** Login Issue
- **Description:** User reports they cannot access their account.
- **Priority:** HIGH
- **HubSpot ID:** #45110

I have logged this in the default support pipeline.
```

**Prompt:** 
```
What's the latest feedback from our customers?
```

**Response:** 
```
📊 **Recent Customer Feedback**

- **Rating:** 9/10 (NPS)
  *"The new dashboard is much faster than the old one!"*

- **Rating:** 7/10 (CSAT)
  *"Good support, but the wait time was a bit long."*

- **Rating:** 10/10 (CES)
  *"Easiest setup I have ever done."*
```

## Capabilities

### Create support tickets
Generate new support cases with specific subjects, descriptions, and priority levels.

### Search customer cases
Find existing tickets using keywords or subjects to quickly see the history of a customer issue.

### Update ticket status
Change the priority, stage, or subject of a ticket as the support case progresses.

### View sales pipelines
List all deal and ticket pipelines to see the different stages and display orders.

### Pull customer feedback
Retrieve recent survey submissions including ratings and specific customer comments.

### Manage CRM records
Search for and manage company and contact information directly through your agent.

## Use Cases

### Quickly checking customer history
A support agent needs to see if a customer has an open ticket. They ask the agent to search for the company name to pull up the history.

### Updating deal stages on the fly
A sales rep just finished a call and needs to move a deal to Contract Sent. They tell the agent to update the stage immediately.

### Monitoring support queue volume
A manager wants to know the volume of High Priority tickets. The agent pulls the current status from the pipeline to show the workload.

### Reviewing recent customer sentiment
A customer success lead wants to see recent NPS scores. The agent lists the latest feedback submissions to identify trends.

## Benefits

- Stop tab-switching between your CRM and chat. You can check a contact's history or create a ticket using hs_create_ticket without leaving your current app.
- Get instant status updates on support queues. Use hs_tickets_by_status to see exactly what is stuck or needs attention right now.
- Keep your sales pipeline accurate. Update deal stages and priorities instantly using hs_update_ticket as conversations progress.
- Monitor customer sentiment in real-time. Pull NPS and CSAT scores with hs_list_feedback to see how people actually feel about your service.
- Faster data entry for notes and records. Add details to company profiles or contacts without having to navigate complex CRM menus.

## How It Works

The bottom line is you get a conversational interface for your entire HubSpot CRM.

1. Connect your HubSpot account to your AI client via the Vinkius platform.
2. Grant permissions for the specific CRM data you want your agent to access.
3. Ask your agent to perform actions like finding a deal, creating a ticket, or checking feedback.

## Frequently Asked Questions

**Can HubSpot Service Hub create tickets for me?**
Yes, it lets your agent create new support tickets with a subject and description directly from your conversation.

**How does HubSpot Service Hub help with sales?**
You can use it to find deals, check pipeline stages, and update deal info without leaving your AI client.

**Can I see customer feedback with HubSpot Service Hub?**
It pulls in survey scores and comments so you can see how customers feel about your service.

**Does HubSpot Service Hub work with other CRM data?**
This specific MCP is built for HubSpot records like contacts, companies, and tickets.

**How do I update a ticket's priority using HubSpot Service Hub?**
You just tell your agent to change the priority of a specific ticket, and it handles the update for you.

**Can I see who owns which deal in HubSpot Service Hub?**
Yes, the Connector can pull owner assignments and pipeline stages to give you a full view of your team's workload.

**What HubSpot data can I access?**
Contacts, Companies, Deals, Tickets, Notes, Owners, and Pipelines. All data respects your HubSpot permissions.

**Can I create and update records?**
Yes! Create contacts, deals, tickets, and notes. All through natural conversation.

**How does authentication work?**
Uses a HubSpot Private App token (Bearer). Create a Private App in Settings > Integrations > Private Apps, copy the token, and paste it.