# Kayako MCP for AI Agents AI Agent Connect > Kayako MCP. Manage support tickets, users, and help center content directly from your AI agent. List cases, create user profiles, and browse documentation to handle customer requests faster without switching tabs. ## Overview - **Category:** customer-support - **Price:** Free - **Endpoint:** https://edge.vinkius.com/vk_preview_8meC0XmFNESw2z0Ew7b0Q5L9G1Y8ondBj4dspmdY/ai-agent-connect - **Tags:** customer-service, ticketing-system, support-automation, case-management, help-center ## Description The Kayako MCP connects your helpdesk to any AI agent to manage customer support and knowledge management workflows through natural conversation. This connection lets you pull up support cases, check user profiles, and browse help center documentation without leaving your chat interface. You can have your agent list out pending tickets, find specific messages within a thread, or even create new user profiles on the fly. If you need to know how a certain support queue is organized, you can just ask. This Connector, hosted on the Vinkius catalog, makes it easy to keep your support team in sync without manual data entry. It connects your helpdesk directly to your workspace, letting you manage macros, view team members, and browse help center categories in one place. You get a clear view of your support operations and your customers' needs without ever leaving your chat interface. Instead of jumping between five different tabs to find an article or a customer's history, you can just ask your agent to do the digging for you. It handles the tedious work of navigating the helpdesk UI so you can focus on actually solving customer problems. It also helps you keep a pulse on your team structure, showing you exactly who is assigned to which groups and what permissions they have. ## Tools ### list_endpoints List all your Kayako automation endpoints. This helps you see where your automated workflows are sending data. ### list_teams List all teams configured in your helpdesk. This provides a quick overview of your entire support department. ### list_views List all the views configured in your Kayako instance. This helps you see how different support queues are organized. ### list_categories See all the categories in your Kayako Help Center. This helps you understand how your documentation is organized. ### create_case Create a new support case or conversation in your helpdesk. Use this to start a new interaction with a customer. ### create_file Upload a file to a specific Kayako record. This is useful for attaching screenshots or logs to a support ticket. ### create_user Create a new user profile in your Kayako account. You can use this to quickly add new team members or customers. ### list_locales List the different languages supported by your helpdesk. This is useful for checking which regions your content covers. ### list_macros List all available macros for support automation. Use this to see what automated responses are currently available. ### get_me Get the details of the currently authenticated user. This is helpful for verifying your own permissions and session info. ### list_monitors List all active automation monitors in your account. Use this to check the status of your automated triggers. ### list_organizations List the organizations linked to your Kayako instance. This helps you see the high-level structure of your customers. ### list_sections List the sections within your Help Center. This helps you navigate your documentation structure more easily. ### list_team_members List members of a specific Kayako team. Use this to see who is assigned to a specific support group. ### list_triggers List all Kayako automation triggers. This helps you manage how your support workflows are initiated. ### list_users List all users in your Kayako account. This tool supports pagination so you can browse your entire user base. ### list_article_comments List comments for a specific Kayako article. Use this to see what questions customers are asking about your documentation. ### list_articles List all articles in your Kayako Help Center. This gives you a full view of your available help resources. ### list_brands List all brands managed in your Kayako account. Use this to see the different entities your support team handles. ### list_case_posts List all posts for a specific Kayako case. This allows you to see every message within a single conversation. ### list_cases List all cases and conversations in your account. This helps you keep track of all active support tickets. ## Prompt Examples **Prompt:** ``` List the most recent support cases in Kayako. ``` **Response:** ``` I've pulled the latest tickets for you. You have 3 open items: * **Login Issue** (ID: 450) * **Billing Inquiry** (ID: 451) * **Feature Request** (ID: 452) Would you like me to pull the latest messages for any of these? ``` **Prompt:** ``` Show me all members of the 'Technical Support' team. ``` **Response:** ``` I'm looking that up now. The 'Technical Support' team currently includes: * Alice Smith * Bob Jones * Charlie Brown ``` **Prompt:** ``` List all available views in our Kayako instance. ``` **Response:** ``` I found several views you have set up: * All Open Cases * My Assigned Tickets * Pending Customer Response * Recently Completed Which one do you want to see more details on? ``` ## Capabilities ### List and manage support cases View your open tickets and conversation history in a single list. ### Create and update user profiles Add new users to your Kayako account without manual form entry. ### Browse help center content Search through your documentation categories and articles instantly. ### View team structures See which support groups exist and who belongs to each one. ### Access automation tools Check your active macros, triggers, and automation monitors. ### Fetch specific case messages Pull all the posts from a specific conversation ID to see the full thread. ## Use Cases ### High-volume ticket triage A support lead asks the agent to list_cases, identifies three urgent issues, and then uses list_case_posts to see the latest updates. ### Customer onboarding A success manager uses create_user to set up a new account and then checks list_organizations to see their current status. ### Knowledge base audit A writer uses list_sections and list_categories to map out the Help Center structure and find missing content. ### Team reshuffling A manager uses list_teams and list_team_members to see who is currently assigned to the technical support group. ## Benefits - Stop tab-switching by using list_cases and list_case_posts to see ticket history in your chat window. - Speed up onboarding with create_user and list_users to manage your customer base without manual entry. - Find answers faster by using list_articles and list_categories to browse your documentation. - Keep your team organized by using list_teams and list_team_members to see who's handling what. - Automate repetitive tasks by checking list_macros and list_triggers to see what's already running. - Get instant context on your own permissions using get_me to see your current session details. ## How It Works The bottom line is that it turns your helpdesk into a searchable, actionable database for your AI agent. 1. Subscribe to this Connector on the Vinkius catalog. 2. Enter your Kayako domain and API access token in the settings. 3. Ask your agent to manage tickets, users, or documentation in your chat. ## Frequently Asked Questions **What can I do with the Kayako MCP?** You can use your AI agent to manage support tickets, create user profiles, and browse your help center documentation directly from your chat interface. **How does the Kayako MCP help my support team?** It reduces the need for support staff to switch between different tabs by allowing them to query case history and team information through a natural conversation. **Can I use the Kayako MCP to create new users?** Yes, you can use the Connector to create new user profiles in your Kayako account using your AI agent, making it faster to onboard new team members or customers. **Can I see my help center articles with this?** Yes, you can browse help center categories and list articles to quickly find the documentation you need to provide to your customers. **Is the Kayako MCP good for managing teams?** It's great for seeing team structures and listing members of specific support groups, which helps with resource planning and task assignment. **How do I connect my Kayako account to my AI agent?** You just need to subscribe to the Connector on Vinkius and provide your Kayako domain and API access token to link the two systems. **Can I see the content of specific support tickets?** Yes, you can fetch all the posts and messages from a specific case ID to see the full history of a customer's interaction. **How can I view the conversation history of a specific support ticket?** You can use the `list_case_posts` tool by providing the specific Case ID. This will retrieve all messages, replies, and internal notes associated with that conversation. **Is it possible to browse Help Center articles through the AI?** Yes! Use the `list_articles` tool to fetch knowledge base content and `list_categories` to see how the information is structured within your Kayako Help Center. **Can I create a new support case directly from the chat?** Absolutely. The `create_case` tool allows you to open a new support ticket by providing a subject and the initial message contents.