# MaestroQA MCP for AI Agents AI Agent Connect > MaestroQA MCP connects your AI agent to your customer service quality assurance platform. It lets you pull real-time QA scores, pull ticket data, and push external CSAT scores directly into your reporting workflow. Use it to audit agent performance or grab raw data exports without jumping between tabs. ## Overview - **Category:** customer-support - **Price:** Free - **Endpoint:** https://edge.vinkius.com/vk_preview_nTv01PBFauZvbH8Uhc29AW2itw7rJu1WmNIaeJEy/ai-agent-connect - **Tags:** quality-assurance, performance-reporting, csat, agent-coaching, data-export, support-analytics ## Description Connect your MaestroQA account to your AI agent to automate customer service quality assurance and performance reporting. This Connector lets your agent list tickets, monitor QA scores, and request detailed data exports directly from a natural language interface. If you're tired of jumping between dashboards to correlate CSAT with internal grades, this tool handles the sync for you. You can pull real-time Internal Quality Scores (IQS) or grab raw data for deep analysis of your rubric answers. It makes managing your support quality much faster. You can find this and thousands of other connectors in the Vinkius catalog, which makes it easy to plug your specific tools into your daily workflow. Instead of manual data entry, you're getting a direct line to your QA data through a conversation. You can identify which tickets are stuck in review or see the specific grading breakdown for any individual support interaction without ever leaving your chat window. ## Tools ### list_qa_agents See every agent currently tracked in your MaestroQA account. Use this to get a bird's eye view of your active team. ### push_csat_scores Send external customer satisfaction scores into your MaestroQA dashboard. This keeps your internal grades aligned with customer reality. ### request_qa_data_export Start an asynchronous export of raw QA data for a specific date range. Use this to grab large datasets for deep analysis. ### list_qa_rubrics See all the evaluation rubrics you have set up for your team. This helps you organize your QA process and scoring criteria. ### list_qa_tickets Get a list of support tickets along with their current QA statuses. You can use filters to find exactly what needs attention. ### get_export_download_links Grab the links for your requested data exports once they're ready. This helps you collect your bulk data for analysis. ### get_ticket_qa_details View the specific grading breakdown and metadata for a single ticket. It's the fastest way to audit a specific interaction. ## Prompt Examples **Prompt:** ``` Show me the QA scores for all tickets from last week. ``` **Response:** ``` I've pulled the QA scores for all tickets from last week. Here is the summary: | Ticket ID | Internal Quality Score (IQS) | Status | Date Graded | | :--- | :--- | :--- | :--- | | #8821 | 🟢 94% | Completed | 2024-07-20 | | #8825 | 🟡 78% | Completed | 2024-07-21 | | #8830 | 🔴 62% | Completed | 2024-07-22 | Would you like to see the full grading breakdown for any of these? ``` **Prompt:** ``` Which agents have the most pending tickets? ``` **Response:** ``` I've checked the current ticket statuses. Here are the agents with the highest number of pending reviews: * **Sarah Jenkins**: 12 pending tickets * **Marcus Chen**: 9 pending tickets * **Elena Rodriguez**: 7 pending tickets I can pull the specific ticket list for any of these agents if you'd like. ``` **Prompt:** ``` Start an export for the month of June. ``` **Response:** ``` I've submitted the request for a raw QA data export for June (2024-06-01 to 2024-06-30). **Export ID**: `exp-77219` I'll monitor the status and let you know as soon as the download link is ready. ``` ## Capabilities ### Pull real-time quality scores See current Internal Quality Scores and grading statuses for your support tickets. ### Fetch raw data exports Request and retrieve download links for bulk QA data exports. ### List support agents and rubrics Get a complete list of tracked agents and available evaluation rubrics. ### Sync external CSAT scores Push customer satisfaction scores from external sources into MaestroQA. ### Audit specific ticket details Retrieve full metadata and scoring breakdowns for individual tickets. ## Use Cases ### Monthly Report Generation An Ops Manager is tired of manually compiling data. They ask the agent to export all QA data from July to prepare a performance deck. The agent handles the request and provides the download link for the raw data. ### Real-time Coaching A Support Lead notices a dip in scores. They ask the agent to list tickets that are still pending and then pull the details for the oldest one. This lets them give immediate feedback to the agent. ### CSAT Alignment An analyst wants to see if internal grades match customer reality. They tell the agent to sync today's CSAT scores. The agent pushes the scores into MaestroQA automatically. ### Rubric Review A QA Manager wants to see if the current scoring criteria are still relevant. They ask the agent to list all available rubrics. The agent pulls the full list of evaluation rubrics instantly. ## Benefits - Stop manual data entry. Use `push_csat_scores` to sync external customer sentiment directly into your MaestroQA platform. This saves you from copy-pasting scores between different support tools every day. - Get faster audits. Use `get_ticket_qa_details` to see the full grading breakdown and metadata for a specific ticket instantly. You can spot exactly where a score dropped without digging through the UI. - Simplify reporting. Use `request_qa_data_export` to pull raw data for deep analysis of your rubric answers. It handles the heavy lifting of gathering monthly data for your performance decks. - Monitor performance in real-time. Use `list_qa_tickets` to see what's pending and what's graded right now. You can quickly identify bottlenecks in your review queue. - Better agent oversight. Use `list_qa_agents` and `list_qa_rubrics` to organize your team's evaluation criteria. This gives you a clear view of who's active and what rules they're following. ## How It Works The bottom line is you get a direct way to query and manage your customer service QA data using plain English. 1. Subscribe to the MaestroQA MCP on Vinkius. 2. Provide your MaestroQA (Rippit) API Token in your client settings. 3. Ask your agent to pull scores, list tickets, or export data. ## Frequently Asked Questions **Can MaestroQA MCP help me sync customer satisfaction scores?** Yes, it pushes external CSAT scores into MaestroQA automatically. This ensures your internal QA grades stay aligned with actual customer sentiment without manual entry. **How do I get my QA data out of MaestroQA for a spreadsheet?** You can ask your agent to start a raw data export for a specific date range. Once it's finished, the agent will provide you with the download link. **Can my AI agent see who is currently being graded?** Yes, it can list all support agents and their current QA statuses. This helps you see who is active and where the workload is currently sitting. **What kind of ticket details can I see with MaestroQA MCP?** You can see full metadata, IQS scores, and specific grading breakdowns for individual tickets. It gives you a deep dive into why a specific score was given. **Does MaestroQA MCP work with my existing rubrics?** Yes, it can list all your available evaluation rubrics. This allows you to see exactly what criteria your agent is using to monitor your team. **Is there a way to see which tickets are still pending review?** Yes, you can ask your agent to list tickets and filter for those with a pending status. It's a great way to identify bottlenecks in your QA queue. **What is an Internal Quality Score (IQS)?** IQS is the grade assigned to a ticket during the QA process based on your rubrics. The agent can retrieve this score using the `get_ticket_qa_details` tool. **How do I download a data export?** First, request the export using `request_qa_data_export`. Once processed, use `get_export_download_links` with the provided ID to retrieve the download URL. **Where do I find my API Token?** Log in to MaestroQA, go to Settings > API, and generate a new token. Note that the API is also referred to as 'Rippit' in technical documentation.