# Medallia MCP for AI Agents AI Agent Connect

> Medallia MCP lets you connect your customer experience data directly to your AI client. It pulls survey results, tracks experience programs, and manages feedback alerts so you can analyze sentiment and manage CX programs through natural conversation.

## Overview
- **Category:** business-intelligence
- **Price:** Free
- **Endpoint:** https://edge.vinkius.com/vk_preview_qKIyQLqLbK6UK3HlVzgLka1x6HXe5rZJcKHAb7Eh/ai-agent-connect
- **Tags:** survey-management, customer-feedback, sentiment-analysis, alert-management, cx-analytics

## Description

This Connector connects your Medallia instance to your AI agent so you can actually do something with all that customer feedback instead of just letting it sit in a dashboard. You can ask your agent to find specific survey responses, summarize the sentiment of a particular program, or pull details on high-priority alerts. It handles the heavy lifting of navigating the Medallia data structure, giving you a way to query your CX intelligence without clicking through dozens of menus. Because Vinkius hosts this Connector, you can get it running in minutes and start asking your agent to do the work of a CX analyst. You get a direct line to your survey metadata, user lists, and feedback logs, making it way easier to spot trends or handle urgent customer issues.

## Tools

### search_responses
Search through survey responses using specific terms to find relevant feedback. It is the fastest way to find specific complaints.

### get_alert
Pull the specific details for a single feedback alert. Use this to see exactly what triggered a high-priority notification.

### get_program_details
Get the full details and status for a specific CX program. This is great for deep dives into a single initiative.

### get_response
Fetch the full details of one specific survey response. Use this when you need to see the complete context of a single entry.

### get_survey
Get the configuration metadata for a specific customer survey. This helps you verify that your survey settings are correct.

### list_alerts
Get a list of all feedback alerts triggered by your customers. Use this to triage urgent issues quickly.

### list_programs
Get a list of all experience management programs in your account. This helps you see what programs are currently active.

### list_responses
Pull a list of survey responses to see what customers are saying. It is useful for getting a quick overview of feedback.

### list_surveys
Fetch all customer surveys currently active in your Medallia instance. Use this to audit your current survey library.

### list_users
See a list of all users who have access to your Medallia account. This helps you manage team permissions.

## Prompt Examples

**Prompt:** 
```
Find any survey responses from the last week that mention 'slow' or 'lag'.
```

**Response:** 
```
Searching your Medallia feedback... I found 8 responses mentioning 'slow' or 'lag'.

**Key Highlights:**
*   **User A:** "The app feels really slow when loading the dashboard."
*   **User B:** "Lagging issues during checkout are making it hard to buy."
*   **User C:** "Everything is just so slow lately."

Would you like me to pull the full details for any of these?
```

**Prompt:** 
```
What are the current alerts for the Premium Support program?
```

**Response:** 
```
Checking alerts... There are 4 active alerts for the Premium Support program.

| Alert Type | Status | Recent Detail |
| :--- | :--- | :---|
| Low NPS Score | Active | Score: 2/10 - "Wait time was over 30 mins"
| Sentiment Drop | Active | "Support was unhelpful"
| Timeout | Active | "Page didn't load"
| Feedback | Active | "Too many automated replies"

Would you like to see the other 3 alerts?
```

**Prompt:** 
```
List all my active experience programs and their status.
```

**Response:** 
```
Here are your current programs:

*   **Premium Support**: Active
*   **Post-Purchase Feedback**: Paused
*   **Loyalty Rewards**: Active
*   **Onboarding Survey**: Draft

Let me know if you want more details on any of these.
```

## Capabilities

### Pull survey metadata
Get the full configuration and details of your existing customer surveys.

### Search survey responses
Find specific feedback using keywords to identify trends in customer sentiment.

### Track experience programs
View the status and details of your CX programs in one place.

### Manage feedback alerts
Retrieve details on specific alerts triggered by customer input.

### Manage user access
List and oversee the users authorized in your Medallia instance.

## Use Cases

### Identifying angry customers
A manager asks the agent to find all responses containing 'angry' or 'disappointed' using search_responses to identify immediate pain points.

### Survey configuration audit
A lead needs to check if all surveys have the correct metadata, so they use list_surveys and get_survey to verify the setup.

### Alert triage and summary
An agent pulls all list_alerts and then uses get_alert to summarize the top 5 issues for a morning briefing.

### CX program oversight
A user wants to see what's running, so they use list_programs and get_program_details to check the status of specific initiatives.

## Benefits

- Stop manual searching by using search_responses to find keywords like 'broken' or 'slow' instantly.
- Get a bird's-eye view of your CX health using list_programs to see all active programs at once.
- Handle urgent issues faster by pulling details with get_alert for high-priority feedback notifications.
- Audit your survey configurations quickly with list_surveys and get_survey to ensure everything is set up right.
- Manage your team's access more easily by using list_users to see who has permissions in your account.

## How It Works

The bottom line is you get a conversational interface for your entire Medallia CX database.

1. Subscribe to this Connector via Vinkius.
2. Enter your Medallia Base URL, Client ID, and Client Secret in the settings.
3. Ask your AI client to list your surveys, search for feedback, or pull alert details.

## Frequently Asked Questions

**Can I use the Medallia MCP to see what customers are saying?**
Yes, you can pull survey responses and search for specific keywords to see real-time feedback. This helps you identify trends and customer pain points instantly.

**Does the Medallia MCP help with sentiment analysis?**
Yes, it lets your agent find specific terms like 'frustrated' or 'happy' across all your survey data, making it easier to gauge overall customer mood.

**Can I manage my CX programs with the Medallia MCP?**
You can list your experience programs and get the full details for any specific one you want to check, giving you better oversight of your CX initiatives.

**How does the Medallia MCP handle alerts?**
It can pull a list of all feedback alerts and give you the specific details for any individual alert, helping you triage urgent customer issues faster.

**Can I use the Medallia MCP to audit my survey configurations?**
Yes, you can list all your surveys and pull the metadata for any specific one to ensure everything is set up correctly in your Medallia account.

**Is the Medallia MCP good for managing user access?**
You can use it to see a full list of authorized users in your Medallia instance, which helps you keep your team organized and secure.

**How do I get my Medallia API credentials?**
You need to contact your Medallia administrator to enable the REST API and create an OAuth 2.0 application to receive your Client ID and Secret.

**What survey data can I access?**
You can access survey configurations, individual responses, scores (like NPS), feedback comments, and metadata associated with each response.

**Is my customer data secure?**
Absolutely. Your credentials are encrypted at rest and injected securely at runtime.