# Merge MCP for AI Agents AI Agent Connect > Merge (Unified Integration API) MCP lets you manage B2B data from HRIS, ATS, CRM, and ticketing systems through a single point of entry. Instead of jumping between Salesforce, Greenhouse, and Zendesk, your agent can pull employee lists, candidate statuses, sales contacts, and support tickets using one standardized set of tools. It connects your Merge.dev account to your AI client so you can query your entire business stack in one go. ## Overview - **Category:** developer-tools - **Price:** Free - **Endpoint:** https://edge.vinkius.com/vk_preview_RTk0yVGvdWBQ4xdxBT0AT5yMpyjMWvbsF0SQraFg/ai-agent-connect - **Tags:** unified-api, hris-integration, ats-integration, crm-integration, ticketing-api, data-synchronization ## Description Managing data across a dozen different platforms is a mess. You usually have to jump between tabs, copy data from a CRM into a spreadsheet, and then check a different tool to see if a candidate has actually signed their offer. This Connector changes that by letting your AI agent talk directly to your Merge.dev account. It pulls everything into a single, standardized format. Instead of teaching your agent how to talk to ten different APIs, you just give it access to Merge. You can ask about your current headcount, check the status of a job application in your ATS, or pull a list of active support tickets without leaving your workspace. It's about having one source of truth that your agent can actually read. Because Vinkius hosts this Connector, you can get it running in your favorite client in minutes, giving you a unified view of your business data without the manual overhead of managing multiple individual connections. ## Tools ### list_applications See all job applications within your ATS. Use this to track the progress of various open roles. ### list_accounts Pull customer accounts from your CRM. Use this to see your full portfolio of active clients. ### list_tickets See inbound and outbound tickets from your support board. This keeps you updated on customer issues. ### get_account_details See the boundaries and meta-configs of your linked accounts. Use this to audit your current integration state. ### list_contacts Get a list of external contacts from your CRM. This is great for building out a business directory. ### list_employees Get a list of all active employees from your linked HRIS. This helps you quickly see your current headcount. ### list_companies See all companies mapped in your HRIS. Use this to understand your organizational structure. ### list_candidates Pull a list of recruited candidates from your ATS. It helps you keep an eye on your hiring pipeline. ## Prompt Examples **Prompt:** ``` List all active employees from our linked HRIS. ``` **Response:** ``` I've identified 125 active employees in your HRIS. Highlights include Alex Smith (Software Engineer), Sarah Johnson (Marketing Manager), and Mark Rivera (Product Designer). Would you like the full profile details for any department? ``` **Prompt:** ``` Show me the last 5 candidates in our ATS talent pipeline. ``` **Response:** ``` Retrieving candidates... I've identified the 5 most recent additions: 1) Jamie Lann (Senior Dev), 2) Riley Vane (UX Lead), 3) Casey Wright, 4) Jordan Bell, and 5) Taylor Reed. I can check the status of their active applications if you'd like. ``` **Prompt:** ``` List all open support tickets in our ticketing integration. ``` **Response:** ``` I've retrieved your open support tickets. There are 12 active issues, including 'Login Loop Bug' (Priority: High), 'Pricing Question' (Priority: Med), and 'API Auth Error'. Would you like me to extract the full metadata for the high-priority bug? ``` ## Capabilities ### Pull employee lists from your HRIS Get a list of all active employees from your connected HRIS system. ### Track candidates in your ATS pipeline Retrieve recruited candidates and tracked job applications from your ATS. ### Manage CRM contacts and accounts Access external sales contacts and customer accounts from your CRM. ### View inbound and outbound support tickets List inbound and outbound support tickets from your issue tracking boards. ### Audit linked account configurations Inspect linked account details and meta configurations to understand your workspace. ### Standardize data across multiple platforms Retrieve standardized data structures across hundreds of different integrations. ## Use Cases ### Quickly summarizing support volume A product manager wants to know how many high-priority tickets are open in Zendesk. They ask the agent to list_tickets and summarize the top issues. ### Auditing regional HRIS data An HR lead needs to see the employee list for three different countries. They use list_employees to get a unified headcount without logging into three portals. ### Tracking the hiring pipeline A recruiter wants to see the status of the last 5 candidates in the ATS. They use list_candidates to see who is ready for an interview. ### Verifying CRM account mapping A developer needs to check the integration boundaries for a new customer. They use get_account_details to verify the current setup. ## Benefits - Stop tab-switching between Salesforce, Zendesk, and Greenhouse. Use list_contacts and list_tickets to see your data in one window. - Get a single source of truth for your headcount. Use list_employees to see everyone across different HRIS platforms. - Track your hiring pipeline faster. Use list_candidates and list_applications to see who's moving through the ATS. - Audit your data mappings easily. Use get_account_details to see exactly how your accounts are linked and configured. - Standardize your data structures. You get the same format for every integration, making it easier for your agent to process info. - Reduce manual data entry. Pull lists of accounts and contacts directly into your workflow instead of exporting CSVs. ## How It Works The bottom line is you get a single way to query all your B2B data without manual context switching. 1. Subscribe to the Connector on Vinkius and get your credentials. 2. Plug in your Merge API Key and Account Token in your AI client. 3. Ask your agent questions about your employees, candidates, or tickets. ## Frequently Asked Questions **Can the Merge MCP connect to multiple CRMs at once?** Yes, it connects to your Merge.dev account, which can already manage hundreds of different integrations including Salesforce, HubSpot, and Pipedrive. **Does the Merge MCP work with my specific HRIS?** If your HRIS is supported by Merge.dev (like Workday or BambooHR), then this Connector can access that data. **How does the Merge MCP help with hiring?** It lets your agent pull candidate lists and job applications directly from your ATS, making it easier to track your talent pipeline. **Can I use the Merge MCP to see my support tickets?** Yes, it can pull both inbound and outbound tickets from platforms like Zendesk or Jira. **Is my data secure with the Merge MCP?** The Connector uses your existing Merge.dev account permissions, ensuring that your agent only sees the data you've already authorized. **What kind of data can I pull using the Merge MCP?** You can pull employee lists, company info, sales contacts, customer accounts, and support tickets. **Which integrations does Merge support through the unified API?** Merge supports over 150+ integrations across HRIS (BambooHR, Workday), ATS (Lever, Greenhouse), CRM (Salesforce, HubSpot), and Ticketing (Zendesk, Jira). Your agent can access all of them using the same standardized tools once the accounts are linked in Merge. **How do I target a specific customer's data through the agent?** Each request requires a `MERGE_ACCOUNT_TOKEN` which uniquely identifies a linked account (e.g., a specific customer's integration). By providing this token along with your API key, your agent can retrieve data exclusively from that customer's connected platform. **Can my agent list candidates from my ATS and support tickets from Zendesk at the same time?** Yes. Since Merge unifies multiple categories, your agent can use the `list_candidates` and `list_tickets` tools in the same conversation to bridge data from different functional areas of your business instantly.