# MiiTel MCP for AI Agents AI Agent Connect

> MiiTel MCP lets you pull call transcripts, speech analytics, and sentiment data into your AI client. It helps sales and support teams turn raw voice data into coaching insights and performance metrics without manually scrubbing through hours of audio recordings.

## Overview
- **Category:** customer-support
- **Price:** Free
- **Endpoint:** https://edge.vinkius.com/vk_preview_LC9GCVWdKgZmhKxsyvT5H8rbwKQUf9zbv0zNOdbT/ai-agent-connect
- **Tags:** call-transcription, speech-analytics, sentiment-analysis, sales-coaching, call-recording, ip-telephony

## Description

When you connect MiiTel to your agent, you stop guessing how your team sounds on the phone. Instead of listening to dozens of hours of audio, you can ask your agent to find specific moments where a customer seemed frustrated or where a rep missed a key selling point. It pulls in the raw data like transcripts, talk ratios, and silence gaps, and lets you interrogate that data like a conversation. You can ask about a specific call's sentiment or get a summary of a customer's pain points from a long discussion. Because Vinkius makes it easy to manage this connection, you can jump straight into the work. You'll get a clear picture of who's hitting their targets and who needs more training, all based on actual speech patterns rather than just a closed-won checkbox. It's about turning noise into actionable coaching.

## Tools

### get_call_details
Pulls specific data for a single call, like duration and status. Use this to get a deep dive into one interaction.

### get_meeting_details
Retrieves information about a specific online meeting. This helps you find details on scheduled sessions.

### list_calls
Shows the full history of MiiTel calls. Use this to find specific dates or customer names in your logs.

### list_synced_contacts
Lists the contacts currently synced from your CRM. This helps you see which customers are active in the system.

### list_online_meetings
Provides a history of all online meetings. Use this to track previous video or audio conference sessions.

### list_miitel_users
Shows all users currently active in your MiiTel account. This helps you see who is on the team.

## Prompt Examples

**Prompt:** 
```
Summarize the last call with Acme Corp.
```

**Response:** 
```
### Call Summary (Acme Corp)

*   **Key Discussion:** The client expressed concern about the pricing of the Pro Plan. They specifically mentioned that the current setup is too slow.
*   **Pitch:** You pitched the Enterprise tier.
*   **Next Steps:** They asked for a demo next Thursday.
*   **Sentiment:** Neutral to Slightly Concerned.
```

**Prompt:** 
```
Who is the top performer this week?
```

**Response:** 
```
Based on the call volume and conversion rates, **Sarah** is your top performer.

| Rep | Total Calls | Conversion Rate |
| :--- | :--- | :--- |
| Sarah | 45 | 30% |
| John | 60 | 18% |

John has the highest volume but a lower conversion rate, suggesting he might need coaching on closing techniques.
```

**Prompt:** 
```
Show me the talk ratio for Mike's last 3 calls.
```

**Response:** 
```
| Call ID | Mike Talk % | Customer Talk % |
| :--- | :--- | :--- |
| Call_101 | 40% | 60% |
| Call_102 | 55% | 45% |
| Call_103 | 38% | 62% |
```

## Capabilities

### Pull call transcripts
Get the full text of any sales or support interaction to search for specific keywords.

### Analyze speech patterns
Check talk ratios, speech rates, and silence levels to see how balanced a conversation is.

### Fetch recording metadata
Get audio links and basic info for any specific call in your history.

### Track agent metrics
See call volumes, durations, and conversion rates at a glance.

### Monitor customer emotion
Identify sentiment trends and energy shifts during calls to spot frustrated customers.

## Use Cases

### Finding missed objections
A manager asks the agent to find calls where a customer mentioned a competitor. The agent uses list_calls and scans transcripts to find the exact conversation.

### Identifying struggling reps
A lead wants to know why a rep is hitting low conversion. The agent pulls speech analytics to show the rep is talking too much and not listening enough.

### Spotting churn risks
A success lead asks for a summary of a frustrated customer's last three calls. The agent uses get_call_details to highlight negative sentiment trends.

### Automating compliance audits
A QA lead asks the agent to list all calls from last week to check for mandatory disclosures. The agent pulls the list and provides links to the recordings.

## Benefits

- Stop manually listening to hours of audio by using list_calls to find the exact interactions you need to review.
- Identify friction points in your sales process by checking talk ratios and speech rates with speech analytics.
- Spot unhappy customers faster by using emotion analysis to flag high-frustration calls for immediate follow-up.
- Get a clear view of team productivity by pulling call volume and conversion rates directly into your agent.
- Improve rep performance with specific coaching notes derived from get_call_details and transcript summaries.

## How It Works

The bottom line is you get instant, searchable insights from every voice interaction your team has.

1. Subscribe to the MiiTel MCP on Vinkius
2. Enter your MiiTel Access Token in the configuration
3. Ask your agent to summarize a call or analyze team performance

## Frequently Asked Questions

**Can the MiiTel MCP help me train my sales team?**
Yes, it pulls call transcripts and speech analytics so you can give reps specific feedback on their talk ratios and how they handle objections.

**Does MiiTel MCP record my phone calls?**
No, it doesn't record calls. It connects to your existing MiiTel account to analyze the recordings and data you already have.

**How does MiiTel MCP help with customer churn?**
It uses emotion analysis to identify frustrated customers in your call logs, allowing you to reach out before they leave.

**Can I see call volumes with MiiTel MCP?**
Yes, your agent can pull call volume and conversion rates to give you a high-level view of team performance.

**What kind of speech data can MiiTel MCP provide?**
It gives you details on talk ratios, speech rates, and silence gaps to show how balanced a conversation actually is.

**Can I find specific calls using the MiiTel MCP?**
You can ask your agent to find specific calls by date, user, or customer name to get transcripts and metadata quickly.

**Can I access full call transcripts?**
Yes. Retrieve full text transcripts of calls, organized by speaker turns and timestamps.

**How does MiiTel authentication work?**
MiiTel uses an **Access Token** (Bearer auth) against `revcomm.miitel.jp/api/v2`.

**Does it analyze speech patterns?**
Yes. The API provides metrics like Talk/Listen ratio, interruptions, silences, and speaking speed (WPM).