# Nicereply MCP for AI Agents AI Agent Connect

> Nicereply MCP lets you pull customer satisfaction data, survey stats, and agent ratings directly into your AI agent. It turns your feedback loop into a conversational tool so you can check CSAT scores, NPS trends, and specific customer comments without jumping back and forth between tabs.

## Overview
- **Category:** customer-support
- **Price:** Free
- **Endpoint:** https://edge.vinkius.com/vk_preview_r9OLyksaEZtJqIRzp6QiIRihExst8dTPNZncT6Ze/ai-agent-connect
- **Tags:** csat, nps, customer-feedback, survey-analytics, agent-performance, customer-satisfaction

## Description

Connect your Nicereply account to your AI agent to get a clear picture of how your customers actually feel. This Connector lets you pull real-time CSAT, NPS, and CES scores without ever leaving your chat interface. You can ask your agent to find specific feedback, check on how your support team is performing, or see if a recent product launch caused a dip in satisfaction. It turns your survey data into a conversational resource. Since Vinkius makes it easy to manage all your connections in one place, you can quickly add Nicereply to your workflow and start getting answers to your most pressing questions. Instead of digging through dashboards to find one specific complaint, you can just ask for it. It moves the needle from just collecting data to actually using it to make better decisions for your customers.

## Tools

### get_customer
Fetch specific details for a customer to see their profile. This is useful for checking a specific user's history.

### get_me
Retrieve your current user information from the Nicereply account. Use this to confirm your connection is active.

### get_rating_values
List the possible rating scales used in your surveys. This helps you understand how to interpret the scores.

### get_response
Get the full details of a specific customer feedback response. This lets you read the actual text of a comment.

### get_survey_stats
Pull high-level statistics like CSAT and NPS for a survey. Use this to get a quick pulse on team performance.

### get_survey
Fetch the specific details and configuration of a survey. Use this to see the setup of a particular feedback loop.

### list_customers
Get a full list of customers associated with your Nicereply account. This helps you browse your entire user base.

### list_responses
See a list of all feedback responses received. This is the starting point for finding recent customer comments.

### list_surveys
See all the surveys currently active in your workspace. Use this to keep track of all your different feedback loops.

### list_users
List all agents and workspace users to check their performance. This is great for seeing who is hitting their targets.

## Prompt Examples

**Prompt:** 
```
What's our current NPS score?
```

**Response:** 
```
Your current NPS score is **72**, which is a **3% increase** from last month. This is based on **450 total responses**.
```

**Prompt:** 
```
Show me the worst feedback from today.
```

**Response:** 
```
Here are the 3 lowest ratings from today:

| Rating | Comment | Agent |
| :--- | :--- | :--- |
| 1/5 | "Took forever to get a reply." | Agent_04 |
| 2/5 | "The new UI is confusing." | Agent_12 |
| 1/5 | "Could not find the cancel button." | Agent_04 |
```

**Prompt:** 
```
How is Agent Sarah performing?
```

**Response:** 
```
Sarah has a **4.8/5 average rating** across **120 surveys**. Her most common feedback theme is **fast resolution**.
```

## Capabilities

### Pull real-time CSAT and NPS scores
Get instant access to high-level survey statistics for any active survey.

### Identify specific customer feedback
Retrieve the full text of customer responses to understand their specific complaints or praise.

### Monitor individual agent ratings
See how your support team is performing by pulling individual scores for each agent.

### View historical customer sentiment
Check a specific customer's history of feedback patterns to spot churn risks.

### Fetch survey metadata
Get the full details and configuration for any specific survey in your account.

### List all active surveys
See every survey currently running in your workspace in one simple list.

## Use Cases

### Spotting a dip in CSAT
A support lead notices a drop in scores and asks the agent to list responses from the last 24 hours to find specific complaints using list_responses.

### Product feedback analysis
A product manager wants to know why users hate a new feature. They use get_survey_stats to see the CES for the latest release.

### Preparing for a QBR
A CSM is prepping for a quarterly business review. They ask the agent to pull the feedback history for a specific high-value customer using get_customer.

### Agent performance audits
A manager needs to see who is performing well. They use list_users to see a ranked list of agent ratings during a team meeting.

## Benefits

- Stop manual data entry by letting your AI client pull CSAT scores using get_survey_stats to see trends instantly.
- Spot unhappy customers faster by checking historical feedback patterns for specific accounts using get_customer.
- Audit team performance instantly using list_users to see a ranked list of agent ratings and scores.
- Get the full context of a complaint by fetching complete response details with get_response instead of just a number.
- Understand your survey scales perfectly by pulling definitions with get_rating_values before you analyze data.
- Keep a pulse on all active feedback loops by listing every survey with list_surveys to stay organized.

## How It Works

The bottom line is you get a conversational interface for all your customer satisfaction metrics.

1. Subscribe to the Nicereply MCP on Vinkius.
2. Enter your Nicereply API Private Key in the configuration.
3. Ask your AI client to pull survey stats or list recent feedback.

## Frequently Asked Questions

**Can I use Nicereply MCP to see my CSAT scores?**
Yes, you can pull scores for any survey instantly. This makes it easy to see how your customers feel about recent changes.

**Does Nicereply MCP work with Claude?**
Yes, it works with any MCP-compatible client like Claude or Cursor. You can connect it via Vinkius and start asking questions.

**Can I see specific customer comments?**
Yes, you can pull the full text of any feedback response. This helps you understand the why behind the numbers.

**How do I see my team's performance?**
You can list all agents and see their individual ratings. It is a great way to see who is hitting their marks during a sync.

**Can I see all my active surveys?**
Yes, you can get a full list of every survey in your account. This helps you keep track of all your different feedback loops.

**Does it show historical data?**
Yes, you can view a customer's feedback history to see trends over time. This is useful for identifying long-term sentiment shifts.

**Where do I find my Nicereply API Key?**
Log in to Nicereply, go to Settings > API and Integrations, and you will find your 'Private API Key' there.

**Does this support NPS surveys?**
Yes! Nicereply supports CSAT, CES, and NPS. You can list all your surveys using the `list_surveys` tool and get stats for any of them.

**Can I see feedback for a specific support agent?**
You can use the `list_users` tool to find the Agent ID and then filter responses or view individual ratings recorded in the platform.