# Odoo Helpdesk MCP for AI Agents AI Agent Connect

> Odoo Helpdesk MCP. Connect your Odoo ERP to your AI agent to manage support tickets, track SLAs, and handle CRM leads without leaving your chat window. It lets you create tickets, search for customer issues, and update sales orders through natural conversation.

## Overview
- **Category:** customer-support
- **Price:** Free
- **Endpoint:** https://edge.vinkius.com/vk_preview_siTxWHKFddJGGdUAQqIOpfIFxuKacfekcWtGJYl1/ai-agent-connect
- **Tags:** ticket-management, sla-tracking, customer-service, issue-resolution, support-automation, team-collaboration

## Description

The Odoo Helpdesk MCP connects your Odoo ERP directly to your AI agent so you can run your business operations from a single chat interface. Instead of jumping between different tabs to manage customer issues or check sales progress, you can just ask your agent to do the work for you. You can create new helpdesk tickets with specific priorities, search through your existing backlog to find a customer's history, or update ticket details on the fly. It handles the heavy lifting of navigating Odoo's interface, letting you focus on solving problems rather than clicking through menus. You can see your support teams, check SLA targets, and look up company contacts without ever leaving your workspace. If you're looking for a way to keep your CRM and support workflows moving without the constant tab-switching, Vinkius makes it easy to get this integrated into your existing setup. It's about getting answers and taking actions in Odoo without the friction of a traditional UI. You can manage your whole sales pipeline and keep your records updated through natural conversation. This means you can quickly check if a sales order is confirmed, find a partner's email address, or see how many members are on your billing team. You can also organize your support queue by looking at different ticket types or checking which agent is currently assigned to a high-priority issue. Everything stays in one place.

## Tools

### odoo_list_sla_policies
View the response and resolution time targets for different teams and stages. Use this to check compliance metrics.

### odoo_create_ticket
Create a new helpdesk ticket with a subject, customer email, and priority level. This helps log customer issues quickly.

### odoo_list_helpdesk_teams
Get a list of all support teams along with their member counts and SLA status. This helps you see your support structure.

### odoo_list_ticket_types
See the different categories used to classify tickets like bugs or feature requests. This helps organize your incoming queue.

### odoo_list_tickets
View a list of helpdesk tickets showing their current stage, priority, and assignee. This gives you a quick look at the backlog.

### odoo_search_tickets
Find specific tickets by searching for keywords in the subject or name. Use this to locate specific customer issues fast.

### odoo_update_ticket
Modify an existing ticket's priority, name, or assigned agent. This lets you manage ticket flow without manual editing.

## Prompt Examples

**Prompt:** 
```
I just got a bug report from a user. Create a high priority ticket for the technical team.
```

**Response:** 
```
✅ **Ticket Created**

| Subject | Priority | Team | Status |
|---|---|---|---|
| Bug report from user | High | Technical Support | New |

I've logged that for the Tech team. Would you like me to find the customer's email for the record?
```

**Prompt:** 
```
Can you show me the current status of all open tickets for the billing team?
```

**Response:** 
```
📋 **Billing Team Queue**

| Ticket Subject | Priority | Status | Assignee |
|---|---|---|---|
| Invoice mismatch | Medium | In Progress | Sarah J. |
| Payment delay | Urgent | New | Unassigned |
| Refund request | Low | Solved | Mike R. |

There are 2 active tickets currently in the queue.
```

**Prompt:** 
```
What are our current SLA targets for the 'In Progress' stage?
```

**Response:** 
```
🕒 **SLA Policy: In Progress**

*   **Technical Support:** 4 hours
*   **Billing:** 2 hours
*   **General Inquiry:** 24 hours

These are the targets for all tickets currently in the 'In Progress' stage.
```

## Capabilities

### Create new support tickets
Log customer issues with specific priorities and team assignments.

### Search existing tickets
Quickly find specific customer requests using keywords or subjects.

### Update ticket details
Modify priorities, reassign agents, or rename tickets in real-time.

### View SLA policies
Check response time commitments and resolution deadlines across teams.

### List helpdesk teams
See your support structure and team member counts instantly.

### Browse ticket types
Identify all available categories for classifying customer requests.

## Use Cases

### Logging a bug report from an email
A customer emails a bug report. You tell your agent to use odoo_create_ticket to log it as High priority for the Tech team.

### Checking if a ticket is late
You need to know if a ticket is late. Ask your agent to check odoo_list_sla_policies for the current stage to see the deadline.

### Looking up history during a call
A customer calls with a question. Use odoo_search_tickets to find their previous issues while you're on the phone with them.

### Updating a sales order status
A sale is finalized. Ask the agent to use odoo_update_ticket to move the status or assign a follow-up to the account manager.

## Benefits

- Stop switching tabs between your email and Odoo by creating tickets directly in your chat using odoo_create_ticket.
- Get instant answers on SLA compliance using odoo_list_sla_policies to check deadlines across different teams.
- Quickly find customer history using odoo_search_tickets instead of manual filtering through the Odoo web interface.
- Update ticket assignments and priorities instantly with odoo_update_ticket to keep your team's workload balanced.
- Keep your CRM organized by creating leads and opportunities via natural language instead of manual data entry.
- Monitor team workloads easily with odoo_list_tickets to see who's over capacity and who's available.

## How It Works

The bottom line is you get a conversational interface for your Odoo ERP data and actions.

1. Connect your Odoo instance to Vinkius using your API credentials.
2. Link the Odoo Helpdesk MCP to your preferred AI client like Claude or Cursor.
3. Start asking your agent to create tickets, search records, or update sales orders.

## Frequently Asked Questions

**Can the Odoo Helpdesk MCP create tickets for me?**
Yes, it allows your AI agent to create new helpdesk tickets directly in Odoo. You just describe the issue in your chat, and the agent handles the data entry, including the subject, team assignment, and priority level.

**How does the Odoo Helpdesk MCP handle different priority levels?**
The Connector supports standard priority levels like Low, Medium, High, and Urgent. When you ask your agent to create or update a ticket, it will set the correct priority in Odoo based on your instructions.

**Can I use the Odoo Helpdesk MCP to find specific customer issues?**
Absolutely. You can ask your agent to search for tickets using specific keywords or subjects. It will scan your Odoo history and pull up the relevant records so you don't have to manually filter through the dashboard.

**Does the Odoo Helpdesk MCP support tracking SLA deadlines?**
Yes, it can retrieve your configured SLA policies. This lets you ask your agent about response time commitments and resolution deadlines for different teams and stages in real-time.

**Can I update existing tickets using the Odoo Helpdesk MCP?**
You can update several fields on existing tickets through your AI agent. This includes changing the ticket priority, renaming the subject, or reassigning the ticket to a different team member.

**Is the Odoo Helpdesk MCP good for managing CRM leads?**
Yes, it provides access to your CRM data. You can use it to find leads, check opportunities in your pipeline, and keep your partner records updated through natural conversation with your AI agent.

**Which Odoo versions are supported?**
This server uses the JSON-RPC protocol, which is compatible with Odoo 14, 15, 16, 17, and 18. Both Odoo Community and Enterprise editions are supported.

**Does it work with Odoo.com (SaaS)?**
Yes! Works with both Odoo.com hosted instances and self-hosted Odoo servers. Just provide your instance URL and API key.

**How do I generate an API Key?**
Go to Settings → Users → select your user → API Keys tab → New API Key. Give it a descriptive name and copy the generated key.