# Podium MCP for AI Agents AI Agent Connect > Podium MCP. Win more local customers by letting your AI agent handle review requests, webchat, and text marketing from one inbox. It lets you manage your business reputation, send messages, and keep your customer CRM updated without jumping between different apps or dashboards. ## Overview - **Category:** industry-titans - **Price:** Free - **Endpoint:** https://edge.vinkius.com/vk_preview_XRPIcOGp4cp6XHS6lY1Td0cXfBbhmC5QvoAHz4my/ai-agent-connect - **Tags:** reputation-management, online-reviews, webchat, local-business, lead-conversion ## Description Connecting Podium to your AI agent changes how you handle customer interactions. Instead of toggling between a messy dashboard and your chat apps, you can just talk to your agent to get things done. You can ask it to find specific customer info, pull up reviews for a certain branch, or send out those follow-up review requests that actually help your ranking. It handles the busy work of keeping your contact list clean and your messages organized across different channels like SMS and webchat. Because Vinkius makes it easy to plug this into your existing workflow, you can treat your AI like a dedicated communications coordinator. It's about moving away from manual data entry and towards a system where your agent keeps the conversation moving while you focus on running the business. ## Tools ### create_contact Add a new customer to your database. This keeps your CRM updated as new leads come in. ### get_contact_details Pull up specific info for a customer. Use this to see past interactions or personal details quickly. ### get_location_details Get the specifics for one of your business spots. This helps you manage multiple branches easily. ### send_review_invitation Send a request for a review to a customer. This is the fastest way to boost your online rating. ### list_contacts See a full list of your customers. Use this to audit your database or find specific groups. ### list_conversations View all active chats for a specific location. This helps you stay on top of pending inquiries. ### list_locations See all the different branches you manage. This is great for multi-unit business owners. ### list_reviews Pull a list of all your business reviews. Use this to monitor your reputation across different platforms. ### list_webhooks See which webhooks are currently active. This helps you manage your automated data feeds. ### send_message Send a direct message to a specific customer. Use this to reply to inquiries or send updates. ### get_current_user Check who is currently logged into the Podium account. This ensures the AI is acting on the right profile. ### get_organization_info Get current organization details ## Prompt Examples **Prompt:** ``` Find the latest reviews for my downtown location. ``` **Response:** ``` I've pulled the recent reviews for your Downtown Office. Here they are: | Rating | Review | | :--- | :--- | | ⭐⭐⭐⭐⭐ | Great service, very fast! | ⭐⭐⭐⭐ | Good experience, slightly slow wait. | ⭐⭐⭐⭐⭐ | Best in town. Would you like me to draft a reply to any of these? ``` **Prompt:** ``` Send a review request to the customer who just finished their appointment. ``` **Response:** ``` I've sent a review invitation to the customer who completed their service today. They should receive a text with the link shortly. I'll let you know if it's delivered. ``` **Prompt:** ``` Who is the customer at the Westside Branch with the last message? ``` **Response:** ``` The last message for the Westside Branch came from **Sarah Jenkins**. * **Phone:** (555) 012-3456 * **Message:** She's asking about the pricing for the new service package. Would you like me to send a reply? ``` ## Capabilities ### Send review invitations Send out requests to happy customers to boost your online rating. ### Pull conversation history See what's been said across different channels in one place. ### Update customer profiles Keep your CRM accurate by adding or changing contact details. ### Manage business locations View and organize details for all your different storefronts. ### Track online reviews Monitor what people are saying about your business in real time. ### Send direct messages Reach out to customers via text or webchat with a simple command. ## Use Cases ### Boosting Google ratings A shop owner asks the agent to send review requests to the 10 people who bought items today. The agent uses send_review_invitation to handle it. ### Handling a busy morning A support lead asks for all unread messages from the downtown branch. The agent uses list_conversations to show the latest inquiries. ### Updating a VIP profile A manager tells the agent to add a new phone number for a regular customer. The agent uses create_contact to update the CRM. ### Review monitoring A marketing lead asks the agent to summarize the last 5 reviews. The agent uses list_reviews to pull the latest feedback. ## Benefits - Get faster responses to customers because your AI client can pull conversation history and reply to webchat instantly. - Boost your local SEO ranking by using send_review_invitation to automatically ask happy customers for feedback. - Keep your CRM clean without manual entry by using create_contact and get_contact_details to update profiles on the fly. - Manage multiple storefronts easily with list_locations and get_location_details to keep every branch organized. - Monitor your reputation in real time by pulling data from list_reviews to see what people are saying about your brand. - Sync your communications across SMS and webchat by using send_message to reach customers where they prefer to talk. ## How It Works The bottom line is you get a way to manage your entire local business reputation and communication hub through a natural conversation. 1. Subscribe to the Podium MCP on Vinkius. 2. Paste your Podium Access Token from your developer settings into the configuration. 3. Start asking your AI client to find contacts or send review requests. ## Frequently Asked Questions **Can I use the Podium MCP to improve my Google reviews?** Yes, you can use it to send out review invitations to your customers. This helps you gather more feedback and improve your local ranking automatically. **Does this Connector work for businesses with multiple locations?** Yes, it is designed for that. You can list all your business locations and get specific details for each one to keep everything organized. **Can I manage my customer list through this?** Absolutely. You can create new contacts, update their details, and pull up existing profiles using natural language commands. **How does this help with webchat?** It lets your AI agent see all active conversations for a specific location. This means you can stay on top of inquiries across different channels in one place. **Is this good for marketing teams?** Yes, it is great for monitoring your online reputation and sending out marketing messages or review requests to specific customer segments. **Can I send text messages to my customers with this?** Yes, you can send direct messages to contacts. It works across the various channels you have set up in your Podium account. **Can my AI automatically find the latest reviews for a specific business location?** Yes! Use the `list_reviews` tool with the Location ID. Your agent will respond with the most recent customer reviews and their ratings in seconds. **How do I find my Podium Location ID?** Ask the AI agent to run the `list_locations` tool. It will retrieve all your business locations along with their unique IDs for you to use in other commands. **Can I send an SMS invitation for a review via the AI?** Absolutely. Use the `send_review_invitation` tool. Provide the customer details and the location ID, and the agent will trigger the invitation via Podium immediately.