# Polaria MCP for AI Agents AI Agent Connect

> Polaria MCP connects your customer support platform directly to your AI agent. It handles conversation tracking, contact management, and FAQ retrieval so your team doesn't have to switch tabs. It lets your AI read help articles and respond to live chats in real-time.

## Overview
- **Category:** communication-messaging
- **Price:** Free
- **Endpoint:** https://edge.vinkius.com/vk_preview_Ro5TrQzREiNFuDsxSvTz8za9m301TxUMEabXGqfy/ai-agent-connect
- **Tags:** contact-management, conversational-ai, faq-automation, customer-service, natural-language-processing

## Description

Polaria lets you connect your customer support platform directly to your AI agent. Managing a support queue usually means jumping between a chat window, a CRM, and a knowledge base. This Connector changes that by bringing all those data points into your AI's reach. When a customer reaches out, your agent can grab the right help article instantly to give an accurate answer. It can also pull up a customer's history or create a new contact profile without you having to leave your workspace. If you're looking to automate the repetitive parts of support, like updating ticket statuses or sending follow-up messages, this handles the heavy lifting. You can find this in the Vinkius catalog to get your support team moving faster without the usual friction of manual data entry.

## Tools

### add_chat_message
Sends a reply back to a customer. Use this to let your agent join a live conversation.

### get_conversation
Pulls the full history of a specific chat. Your agent can use this to see what happened previously.

### list_faqs
Pulls a list of all help articles from Polaria. This lets your agent find the right answer quickly.

### create_contact
Adds a new person to your database. It makes it easy to log new leads or users as they chat in.

### get_contact
Grabs the specific details for one user. It helps your agent personalize the conversation.

### list_contacts
Shows every person in your customer database. It's the best way to see who you're currently helping.

### list_conversations
Shows all active and past chats. Use this to keep an eye on your current support queue.

### list_widgets
Shows the different chat widgets you have active. It helps you understand how customers are reaching out.

## Prompt Examples

**Prompt:** 
```
Can you show me the most recent support conversations?
```

**Response:** 
```
Here are the 3 most recent chat conversations:

| Customer | Issue | Status |
| :--- | :--- | :--- |
| John Doe | Billing issue | **Open** |
| Acme Corp | Refund request | **Pending** |
| Sarah | Tech support | **Resolved** |
```

**Prompt:** 
```
Find the FAQ about our refund policy.
```

**Response:** 
```
I found the following FAQ article regarding refunds:

**Refund Policy**
*   **Window:** 30 days from purchase.
*   **Condition:** Items must be in original packaging.
*   **Process:** Request a ticket via the chat widget.
```

**Prompt:** 
```
Create a new contact for a user named Alex who wants a demo.
```

**Response:** 
```
I've added Alex to your Polaria database. Here is the new contact profile:

*   **Name:** Alex
*   **Status:** New Lead
*   **Note:** Requested a product demo.
```

## Capabilities

### Pull up customer profiles
Your agent can grab specific user details to personalize the conversation.

### Fetch help articles
The AI can look through your knowledge base to find the right answer for a customer.

### Reply to live chats
Your agent can send messages back to customers in real-time conversations.

### Track open tickets
The AI can see all active and past conversations in your support queue.

### Create new customer records
Your agent can add new people to your database as they reach out for the first time.

### View support widgets
The AI can see which chat widgets are currently active on your site.

## Use Cases

### Handling refund policy questions
A customer asks about a refund. The agent uses `list_faqs` to find the policy and `add_chat_message` to explain it clearly.

### Onboarding new users
A new user joins a chat. The agent uses `create_contact` to log them and `get_contact` to see their current status.

### Summarizing the support queue
A busy manager wants a status report. The agent uses `list_conversations` to summarize the current queue and active issues.

### Resolving complex technical issues
A customer has a complex issue. The agent uses `get_conversation` to read the last 10 messages before jumping in to help.

## Benefits

- Stop switching tabs by letting your agent pull FAQ articles using `list_faqs`.
- Keep your CRM clean by having your agent `create_contact` records during live chats.
- Resolve issues faster by letting your agent see history with `get_conversation`.
- Scale your team's output because your agent can `add_chat_message` to multiple chats at once.
- Get a full view of your users by having your agent `list_contacts` on demand.

## How It Works

The bottom line is your AI gets a direct line to your support data so you can stop copy-pasting between windows.

1. Create a new app in the Polaria Marketplace to get your Secret Key.
2. Connect the Connector via Vinkius using that key.
3. Ask your AI client to check conversations or update contact info.

## Frequently Asked Questions

**How does the Polaria MCP help my support team?**
It lets your AI client handle the heavy lifting of looking up help articles and updating customer info. Your team spends less time on data entry and more time solving problems.

**Can my agent actually send messages to customers?**
Yes, it can use the `add_chat_message` tool to send replies directly to live conversations in your Polaria dashboard.

**Will this help me keep my CRM organized?**
Absolutely. It can create new contacts and update details automatically so your data stays current and accurate.

**Can it read my existing help articles?**
Yes, it uses `list_faqs` to pull the correct information from your Polaria knowledge base so your agent always gives accurate answers.

**Is this for live chat or email?**
It's designed for live chat conversations and customer support interactions within Polaria.

**How do I get started with Polaria and my AI?**
You just need to create an app in the Polaria marketplace to get your key, then connect it via Vinkius to start using it.

**Where do I find my Secret Key?**
Log in to Polaria, go to Settings > Marketplace > Create my own app, create a new application, and show the 'Secret Key' in the authorized applications section.

**What is the Base URL for the API?**
The Polaria REST API v2 base URL is: https://polaria.ai/rest/v2/

**Can I modify existing conversations?**
Yes, you can add replies and change the status of existing conversations directly using the Polaria MCP.