# Reamaze AI Agent Connect > Reamaze lets you manage your entire customer support ecosystem directly from your AI agent. You can update help articles, manage customer contacts, and oversee support channels without jumping between tabs. It turns your agent into a support teammate that actually looks up your internal documentation, manages staff users, or updates a CRM record on the fly. ## Overview - **Category:** customer-support - **Price:** Free - **Endpoint:** https://edge.vinkius.com/vk_preview_H7Xq9G7NFQsDGWH9U422fbtCs6l7Ocp5WZZeBKPm/ai-agent-connect - **Tags:** helpdesk, knowledge-base, customer-service, crm, ticketing ## Description The Reamaze MCP connects your Reamaze account to your AI agent so you handle support tasks through a simple conversation. Instead of logging into a dashboard to update a help article or search for a customer's history, you just ask your agent to do it. Your agent finds specific documentation for a customer, creates new contact profiles, or drafts new response templates. It takes the friction out of keeping your knowledge base current and your CRM clean. When you use this through the Vinkius catalog, you get a direct line to your support data. You audit active incidents, list your support channels, and manage staff users. It makes it much easier to keep your documentation synchronized with your actual support workflows. Quickly update contact notes or create new conversations to keep your team on the same page. You don't worry about manual copy-pasting between your help center and your messaging apps. Your agent handles the heavy lifting of data entry and information retrieval while you focus on solving the actual problems. You get a satisfaction rating or a specific report right in your chat interface. This setup ensures that your support team stays focused on humans while the agent handles the repetitive data management tasks. ## Tools ### create_article The create_article tool builds new documentation for your help center. Use it to add new guides and knowledge base entries quickly. ### create_contact The create_contact tool creates a new contact in your account. Use it to add new leads or customers to your CRM during a chat. ### create_conversation The create_conversation tool creates a new conversation on behalf of a customer. Use it to start new support threads automatically. ### create_identity The create_identity tool attaches an identity to a contact. Use it to link different user profiles to a single customer record. ### create_incident The create_incident tool creates a new incident for the Brand. Use it to log new issues or tickets as they come in. ### create_message The create_message tool creates a new message under a specific conversation. Use it to send replies to customers via your agent. ### create_response_template The create_response_template tool creates a new Response Template. Use it to add new approved language for your support team. ### create_staff The create_staff tool creates a new staff user for the account. Use it to add new team members to your helpdesk dashboard. ### delete_contact_note The delete_contact_note tool deletes a specific contact note. Use it to remove outdated or incorrect information from a profile. ### get_article The get_article tool retrieves a specific Help Article from your brand. Use it to pull the full text of a guide for a customer. ### get_channel The get_channel tool retrieves a specific channel from your brand. Use it to check the status of your email, chat, or social media integrations. ### get_conversation The get_conversation tool retrieves a specific conversation. Use it to pull the full history of a customer's support thread. ### get_incident The get_incident tool retrieves a specific incident. Use it to see the details of a specific support ticket. ### list_contact_notes The list_contact_notes tool retrieves notes for a specific contact. Use it to see ### list_contacts List contacts for the Account ### list_conversations List conversations for the Brand ### list_identities Retrieve identities for a contact ### list_messages Retrieve individual messages for all conversations ### list_response_templates Retrieve Response Templates for the Brand ### list_satisfaction_ratings Retrieve satisfaction survey ratings ### list_staff Retrieve staff users for the Account ### list_systems Retrieve systems for the Brand ### update_article Update a specific Help Article ### update_contact_note The update_contact_note tool modifies an existing note on a contact. Use it to correct information or add follow-up details to a previous entry. ### create_contact_note The create_contact_note tool adds a note to a customer profile. It helps you keep a running log of interactions without leaving the chat. ### list_incidents The list_incidents tool retrieves incidents for the Brand. Use it to see what's currently happening with your support tickets. ### get_report The get_report tool retrieves a specific report from your account. Use it to see performance metrics or status updates in your chat. ### get_response_template The get_response_template tool retrieves a specific Response Template. Use it to see how your team handles common customer questions. ### list_articles The list_articles tool lists Help Articles for the Brand. Use it to browse your documentation or search for specific topics. ### list_channels The list_channels tool lists all channels for the Brand. Use it to see which support platforms are currently active. ### update_contact Update a specific contact ### update_conversation Update a conversation ### update_incident Update a specific incident ### update_response_template Update a specific response template ## Prompt Examples **Prompt:** ``` Search for help articles related to 'refund policy' and list them. ``` **Response:** ``` I found 2 articles matching 'refund policy': 'Standard Refund Procedure' (slug: standard-refund) and 'International Returns' (slug: international-returns). Would you like to see the content of one of them? ``` **Prompt:** ``` Create a new contact for John Doe with email john@example.com. ``` **Response:** ``` I have successfully created the contact for John Doe (john@example.com). The profile is now active in your Reamaze account. ``` **Prompt:** ``` List all active email channels for our brand. ``` **Response:** ``` I've retrieved your email channels. You have 2 active: 'Support Main' (support@brand.com) and 'Sales Inquiry' (sales@brand.com). ``` ## Capabilities ### Create help articles Add new guides to your knowledge base directly through your agent. ### Update contact notes Keep customer interaction history current without manual data entry. ### List incidents See what's happening with your support tickets in real time. ### Retrieve response templates Access your team's approved messaging for common inquiries. ### Search help center content Find specific documentation using keywords or status filters. ### Create new contacts Add new customer profiles to your CRM during a live chat. ## How It Works The bottom line is that your AI agent gains direct access to your Reamaze helpdesk and CRM data. 1. Subscribe to the Reamaze MCP on the Vinkius marketplace. 2. Provide your Reamaze Brand name, Login Email, and API Token in the configuration. 3. Ask your AI client to find articles, update contacts, or list incidents. ## Frequently Asked Questions **Can I search for specific customers using their email address?** Yes. You can use the `list_contacts` tool with the `q` parameter to search for contacts by name or email address across your entire account. **Is it possible to update an existing help article's content?** Absolutely. Use the `update_article` tool by providing the article's slug and the updated JSON payload containing the new title, body, or status. **How can I see which communication channels are connected to my brand?** You can use the `list_channels` tool to retrieve all active channels. You can also filter them by type, such as 'email', 'chat', or 'facebook'.