# Reamaze MCP for AI Agents AI Agent Connect > Reamaze MCP. Manage your entire customer support stack, from help articles to live chat channels, directly through your AI agent. It lets you update your knowledge base, manage customer contacts, and handle incidents without switching tabs. Perfect for support leads who need to keep their documentation and CRM in sync across multiple platforms. ## Overview - **Category:** customer-support - **Price:** Free - **Endpoint:** https://edge.vinkius.com/vk_preview_H7Xq9G7NFQsDGWH9U422fbtCs6l7Ocp5WZZeBKPm/ai-agent-connect - **Tags:** helpdesk, knowledge-base, customer-service, crm, ticketing ## Description Connect your account to any AI agent to handle your customer support and knowledge base tasks through natural conversation. This Connector lets you manage your help articles, oversee active support channels, and maintain your customer profiles without switching tabs. Usually, support teams spend half their day jumping between a CRM, a help center, and a chat window to find the right info or update a customer's status. This connector changes that by letting your agent do the heavy lifting. You can ask your agent to find a specific article, tell you what's wrong with a current incident, or pull up a customer's history in seconds. If a customer provides a new email address or a specific request, your agent can create a new contact or add a note to their profile immediately. You can even have your agent keep your documentation fresh by updating articles as new information comes to light. Because Vinkius makes it easy to connect these tools, you can finally stop acting as a human bridge between your support software and your communication tools. You get a cohesive workflow where your agent actually knows your support surface, letting you focus on solving problems instead of managing data entry. ## Tools ### create_article Create a new Help Article. Use this to add fresh content to your knowledge base instantly. ### create_contact Create a new contact. Add a new customer to your CRM without leaving your current chat. ### create_conversation Create a new conversation on behalf of a customer. Start a new support thread for a specific user. ### create_identity Attach an identity to a contact. Link different user profiles to a single contact record. ### create_incident Create a new incident. Log a new issue or bug for your technical team to handle. ### create_message Create a new message under a specific conversation. Send a direct reply to a customer's specific query. ### create_response_template Create a new Response Template. Save a new standard answer for your team to reuse. ### create_staff Create a new staff user. Add new team members to your support account. ### delete_contact_note Delete a contact note. Remove outdated or incorrect information from a customer's profile. ### get_article Retrieve a specific Help Article. Pull up the exact content you need to review or share. ### get_channel Retrieve a specific channel. Look up details for a specific email or social media integration. ### get_conversation Retrieve a specific conversation. Pull the full history of a specific customer interaction. ### get_incident Retrieve a specific incident. Get all the details on a single reported issue. ### list_contact_notes Retrieve notes for a specific contact. See the full history of interactions for one user. ### list_contacts List contacts for the Account. Browse your entire customer database. ### list_conversations List conversations for the Brand. See all ongoing support threads in one place. ### list_identities Retrieve identities for a contact. See all the different ways a user has logged in. ### list_messages Retrieve individual messages for all conversations. Scan through recent activity across all threads. ### list_response_templates Retrieve Response Templates for the Brand. See all your pre-approved answers in one list. ### list_satisfaction_ratings Retrieve satisfaction survey ratings. Check how customers feel about your support. ### list_staff Retrieve staff users for the Account. See who is currently on your support team. ### list_systems Retrieve systems for the Brand. See all the different integrations connected to your account. ### update_article Update a specific Help Article. Edit existing documentation to fix errors or add info. ### update_contact_note Update a contact note. Change existing information to keep your records accurate. ### create_contact_note Attach a note to a contact. This keeps your customer history organized with quick updates. ### list_incidents Retrieve incidents for the Brand. See what's currently broken or needs attention across your system. ### get_report Retrieve a specific report. Pull data for your weekly performance reviews without manual exports. ### get_response_template Retrieve a specific Response Template. Grab the right wording for a common customer query. ### list_articles List Help Articles for the Brand. Search your entire knowledge base by topic or status. ### list_channels List channels for the Brand. See every active integration like chat, email, and social. ### update_contact Update a specific contact. Modify customer details like email addresses or phone numbers. ### update_conversation Update a conversation. Change the status or details of an ongoing support thread. ### update_incident Update a specific incident. Change the priority or status of a reported bug. ### update_response_template Update a specific response template. Edit your standard answers to keep them current. ## Prompt Examples **Prompt:** ``` Find the article about password resets and tell me if it's still active. ``` **Response:** ``` I've checked your knowledge base. Here is the current status: | Article Name | Status | Slug | | :--- | :--- | :--- | | Password Reset Guide | **Active** | password-reset-guide | Would you like me to pull the full content for you? ``` **Prompt:** ``` Create a new contact for Sarah Jenkins at sarah@email.com. ``` **Response:** ``` I've successfully created the contact for **Sarah Jenkins** (sarah@email.com). The profile is now active in your Reamaze account. Would you like me to add a note to her profile? ``` **Prompt:** ``` List our active support channels. ``` **Response:** ``` You have 3 active support channels currently connected: * **Email**: Support Main (support@brand.com) * **Live Chat**: Web Widget * **Social**: Twitter Integration ``` ## Capabilities ### Update help articles Keep your documentation current by editing content on the fly. ### Manage customer profiles Create and update contact records to keep your CRM tidy. ### Monitor support channels See what's happening across email, chat, and social media. ### Fetch response templates Grab pre-written answers to ensure your team speaks with one voice. ### Track support incidents View and update specific issues to keep your team on task. ### Search knowledge base Find the exact information your customers need using keywords. ## Use Cases ### Updating a refund policy article A support lead needs to update a refund policy. They ask the agent to find the article and update the text. The agent uses list_articles to find it and update_article to push the change. ### Creating a new customer profile A success manager is chatting with a new user. They ask the agent to create a contact for Jane Smith and add a note about her requirements. The agent uses create_contact and create_contact_note. ### Auditing active support channels A content strategist wants to see all active channels. They ask the agent to list all active integrations. The agent uses list_channels to show the email and social media links. ### Checking a specific bug history A technician needs to check a specific bug. They ask the agent to pull the details for incident #402. The agent uses get_incident to provide the full history. ## Benefits - Keep your help center current by using update_article to fix docs without logging into a dashboard. - Maintain a clean CRM by using create_contact and update_contact to keep customer data accurate. - Speed up replies by grabbing pre-approved wording with get_response_template during live chats. - Monitor your entire support surface using list_channels to see every active integration at once. - Track bugs and issues effectively with list_incidents to see what needs immediate attention. - Audit customer sentiment quickly by pulling list_satisfaction_ratings into your daily reports. ## How It Works The bottom line is that your support software becomes an active workspace for your AI agent instead of just another dashboard you have to check. 1. Connect your account by providing your Brand name, login email, and API token. 2. Grant your AI agent permission to access your support channels and knowledge base. 3. Ask your agent to perform tasks like drafting articles or looking up customer notes. ## Frequently Asked Questions **Can the Reamaze MCP help me update my help center?** Yes, it lets your agent edit articles directly. You can ask your agent to update specific sections of your documentation without having to log into your helpdesk dashboard. **How does this Connector manage my customer data?** It handles creating contacts and notes automatically. Your agent can take information from a conversation and save it directly to a customer's profile to keep your records accurate. **Can I use this to see my support reports?** Yes, it can pull specific reports for you. Your agent can fetch data for your weekly performance reviews or specific brand metrics instantly. **Does it work with my social media channels?** Yes, it can list and inspect your active channels. Your agent can see which integrations like Twitter or Facebook are currently connected to your brand. **Can it help my team keep responses consistent?** Yes, it can pull your saved response templates. Your agent can grab pre-approved wording for common queries to ensure your team speaks with one voice. **How does this improve my support workflow?** It removes the need to switch between tabs to update docs or CRM info. By letting your agent handle the data entry, your team can stay focused on solving customer problems. **Can I search for specific customers using their email address?** Yes. You can use the `list_contacts` tool with the `q` parameter to search for contacts by name or email address across your entire account. **Is it possible to update an existing help article's content?** Absolutely. Use the `update_article` tool by providing the article's slug and the updated JSON payload containing the new title, body, or status. **How can I see which communication channels are connected to my brand?** You can use the `list_channels` tool to retrieve all active channels. You can also filter them by type, such as 'email', 'chat', or 'facebook'.