# Redo MCP for AI Agents AI Agent Connect > Redo MCP lets you manage e-commerce returns and shipping protection claims through your AI agent. It handles everything from tracking requests and checking coverage to approving claims and issuing refunds or store credits. Stop toggling between tabs and manage your post-package logistics in one chat interface. ## Overview - **Category:** ecommerce - **Price:** Free - **Endpoint:** https://edge.vinkius.com/vk_preview_7bDqOhXm7cJqZc69NPtG6dwaGONCtcn2Niit6Amp/ai-agent-connect - **Tags:** returns-management, shipping-protection, customer-experience, claims-processing, e-commerce-operations, logistics ## Description Managing returns shouldn't feel like a scavenger hunt across multiple tabs. When a customer reaches out about a lost package or a faulty product, you need to act fast to keep them happy. This Connector brings your Redo account directly into your AI client, letting you handle the heavy lifting of logistics without leaving your workspace. You can pull up specific return details, check if a package is covered by shipping protection, and issue resolutions like store credits or refunds in a few seconds. It's about moving from "let me check that for you" to "I've already processed that" instantly. Whether you're verifying a claim or checking real-time shipping rates for a replacement, this connection keeps your operations tight. It's part of the Vinkius catalog, making it easy to plug into your existing workflow so your team can focus on actual support instead of data entry. ## Tools ### add_internal_note Post a comment on a return record to keep your team updated. This helps maintain a clear history of customer interactions. ### approve_return_claim Approve a customer's request for a lost or damaged item. This updates the status so the customer gets their instructions. ### verify_api_connection Check if your AI client is correctly connected to your Redo account. Use this to troubleshoot any integration issues. ### get_store_details Fetch metadata about your specific store to check account status. It provides the context your agent needs to function. ### get_protection_summary Get a high-level view of your shipping protection settings and coverage. This helps you understand your current policy limits. ### get_return_details Pull specific data about a single return request or claim. You can use this to see the exact reason for a return. ### get_return_shipping_rates Get real-time costs for shipping return packages back to your warehouse. This ensures you provide accurate quotes to customers. ### list_protected_items See which products in your catalog are currently covered by protection. It prevents you from honoring ineligible claims. ### list_store_returns See a list of all returns and claims associated with your store. This gives you a bird's eye view of your current backlog. ### list_return_webhooks View your active webhook configurations for real-time data syncing. Use this to ensure your internal systems stay updated. ### process_final_resolution Execute a final action like a refund, credit, or new exchange order. This closes the loop on the customer's request. ### reject_return_claim Deny a customer's claim when it doesn't meet your protection criteria. This keeps your loss margins in check. ## Prompt Examples **Prompt:** ``` Show me all pending returns from last week. ``` **Response:** ``` ### Pending Returns (Last 7 Days) | Order ID | Customer | Reason | Status | | :--- | :--- | :--- | :--- | | #1024 | jane_d@email.com | Damaged | #1088 | mark_s@email.com | Wrong Size | #1102 | lynn_v@email.com | Lost in Transit **Total Pending:** 3 Would you like me to pull the details for any of these? ``` **Prompt:** ``` Is the ceramic vase covered by shipping protection? ``` **Response:** ``` Checking your protection summary... **Yes**, the 'Ceramic Vase' is currently covered under your **Standard Shipping Protection** plan. This means you can proceed with a claim if the customer provides proof of damage. ``` **Prompt:** ``` Give me a refund for return ret_555. ``` **Response:** ``` Processing resolution for return **ret_555**... ✅ **Success!** I have issued a full refund to the original payment method. The return status has been updated to 'Resolved'. Would you like me to send a confirmation email to the customer? ``` ## Capabilities ### Approve or reject return requests Your agent can instantly update the status of a customer claim based on your criteria. ### Check shipping protection coverage See exactly which products are covered for lost or damaged items before promising a refund. ### Process final resolutions Issue store credits, refunds, or create exchange orders directly from the chat. ### Fetch real-time shipping rates Get accurate costs for return labels to provide customers with immediate pricing. ### Add internal team notes Leave comments on return records to keep your team aligned on specific customer issues. ### Monitor active webhooks Verify your real-time notifications are active and syncing with your internal systems. ## Use Cases ### Handling a damaged item claim A customer says a vase arrived broken. Your agent uses get_return_details to check the claim and approve_return_claim to start the refund immediately. ### Verifying product coverage Logistics needs to know if a specific SKU is covered by shipping protection. The agent uses list_protected_items to confirm before promising a refund. ### Logging customer frustration A representative needs to leave a note for the next shift. The agent uses add_internal_note to log that the customer is frustrated with the delay. ### Issuing a store credit A refund is ready to go. Your agent uses process_final_resolution to issue a store credit as the final step of the interaction. ## Benefits - Faster claim approvals using approve_return_claim and reject_return_claim mean customers get answers in seconds instead of days. - Get precise costs with get_return_shipping_rates so you never undercharge for return labels or overpromise on shipping costs. - Keep your team in the loop by adding context with add_internal_note on every request to prevent repetitive questions. - Verify coverage instantly with get_protection_summary to avoid honoring invalid claims and protect your profit margins. - See everything at once with list_store_returns to manage high-volume periods without the stress of manual data entry. ## How It Works The bottom line is you get a conversational interface for your entire returns and claims dashboard. 1. Subscribe to the Redo MCP on Vinkius and grab your Store ID and API Secret. 2. Plug those credentials into your AI client settings. 3. Ask your agent to list pending returns or approve a specific claim. ## Frequently Asked Questions **Can Redo MCP help with lost packages?** Yes, it lets your agent check shipping protection claims for items lost in transit to see if they qualify for a refund. **Does Redo MCP support store credits?** Yes, you can use it to issue store credits as a final resolution for returns or damaged items. **Can I see shipping costs with Redo MCP?** Yes, the Connector pulls real-time rates for return packages so you can give customers accurate pricing instantly. **How does Redo MCP handle internal notes?** It lets your agent add internal comments to specific return records, which helps keep your team aligned on customer issues. **Can Redo MCP check my store settings?** Yes, it can pull metadata to verify your account details and store-specific information. **Can I use Redo MCP to approve claims quickly?** Exactly. You can ask your agent to approve or reject claims directly in your chat, which speeds up the entire support process. **How do I get my API Secret for Redo?** Log in to your Redo dashboard, navigate to Settings > API, and you can generate or copy your active secret key. **Are shipping protection claims handled differently than returns?** No, Redo treats shipping protection claims (for lost, damaged, or stolen items) as a specific type of return record, accessible via the same tools. **Can I approve a return request directly through the agent?** Yes! Use the 'approve_return_claim' tool and provide the Return ID. The agent will update the status in Redo instantly. **How do I see the reasons why customers are returning items?** The 'get_return_details' tool retrieves the full metadata for any request, which includes the specific return reason code and customer comments.