# Saysimple MCP for AI Agents AI Agent Connect > Saysimple lets you manage your customer conversations across WhatsApp, SMS, and social media using an AI agent. You can send approved templates, assign chats to team members, and pull chat logs instantly without leaving your primary workspace. It turns your AI into a dedicated support and marketing coordinator, handling the busy work of omnichannel communication so you can focus on the customers. ## Overview - **Category:** industry-titans - **Price:** Free - **Endpoint:** https://edge.vinkius.com/vk_preview_y87P2i2SS98d51rLSorz2CBs2gANoDh1nLlUcagx/ai-agent-connect - **Tags:** saysimple, omnichannel-messaging, whatsapp-api, sms-marketing, customer-service, chat-orchestration, message-templates, mcp ## Description Saysimple connects your customer communication channels directly to your AI agent so you can handle messages where your customers actually spend their time. Instead of jumping between different tabs to check WhatsApp messages or SMS alerts, you can ask your agent to pull up specific conversations or see who's waiting for a reply. It changes the way you handle high-volume support because the AI can now read through chat history and identify the right context before you even step in. You can also use the AI to fire off approved marketing templates or route new conversations to the right department based on the customer's needs. Because it's part of the Vinkius catalog, you get a unified way to manage these different platforms without needing to build custom integrations for every single channel. It makes the whole process of keeping customers happy feel less like a chore and more like a conversation. You'll stop worrying about missing a notification in a crowded inbox and start having a more organized way to reach people. It's about getting the right information to the right person at the right time, regardless of whether they're texting you or messaging you on social media. ## Tools ### assign_chat Move a conversation to a specific user or department to ensure it gets seen. This helps your team stay organized and prevents messages from getting lost in the shuffle. ### create_contact Add a new person to your database with their basic info. This helps you keep your customer records up to date automatically. ### get_chat Look up the specific details and history of a single conversation. It's the fastest way to get context before responding to a customer. ### get_contact Pull the profile information for an existing customer. You'll get a quick summary of who you're talking to without searching a CRM. ### get_template View the details of a specific approved message template. This ensures you're using the correct, compliant language for your brand. ### list_channels See every messaging platform currently connected to your account. It gives you a clear view of your entire omnichannel setup. ### list_chats Get a full list of all current conversations across all channels. Use this to see what's waiting for a reply in one glance. ### list_contacts Browse your entire list of saved customer profiles. It makes it easy to see who you've interacted with before. ### list_webhooks Check which webhooks are active and receiving data. This helps you monitor your backend flows and keep things running smoothly. ### send_message Send a new message or a template-based notification to a customer. This is how you actually reach out to people on WhatsApp or SMS. ### list_templates View all the pre-approved message templates you have available. This helps you stay within your brand guidelines. ## Prompt Examples **Prompt:** ``` Hey, can you see if there are any new WhatsApp messages for me? ``` **Response:** ``` I've checked your active conversations. You have 3 new messages on WhatsApp: | Customer | Last Message | Status | | :--- | :--- | :--- | | Alice Miller | "Is my order shipped?" | New | | Support Ticket #55 | "I need a refund." | Urgent | | New Lead | "How much does this cost?" | New | Would you like me to assign any of these to a specific team member? ``` **Prompt:** ``` Who are my top 5 most active customers this week? ``` **Response:** ``` Based on your recent activity, here are your most engaged contacts: * **John Doe** (14 messages) * **Sarah Jenkins** (12 messages) * **Mike Ross** (9 messages) * **Elena Rodriguez** (8 messages) * **Chris Evans** (7 messages) I can pull up the full chat history for any of these people if you need more context. ``` **Prompt:** ``` Send a follow-up to the last 10 people who messaged us asking for a refund. ``` **Response:** ``` I've identified the last 10 customers who inquired about refunds. I'm sending the 'Refund Policy' WhatsApp template to each of them now. **Summary:** * **Total Sent:** 10 * **Template Used:** Refund_Policy_v2 * **Status:** All messages successfully dispatched. ``` ## Capabilities ### Pull active conversation logs Retrieve the full history of customer chats across all your connected messaging platforms. ### Send WhatsApp template messages Trigger pre-approved marketing or support messages to your customers instantly. ### Route chats to specific team members Assign incoming conversations to the correct department or staff member for faster replies. ### Create new customer profiles Add new people to your database as they reach out for the first time. ### Browse approved message templates View your library of compliant communication templates to ensure brand consistency. ### Monitor webhook activity Keep track of your system's data flow to ensure your messaging is staying in sync. ### List available messaging channels See every platform currently connected to your account in one simple list. ## Use Cases ### The Overwhelmed Support Lead A manager asks the agent to list all chats. The agent identifies 10 urgent ones and uses assign_chat to route them to the night shift. ### The Bulk Marketing Blast A marketer wants to send a survey. The agent pulls the list of contacts and uses send_message to fire off a WhatsApp template to everyone. ### The New Lead Onboarding A customer asks a question on social media. The agent uses create_contact to save them and then sends a welcome message via a template. ### The History Deep Dive A customer calls in with a problem. The agent uses get_chat to pull history from three different channels to see what happened previously. ## Benefits - Stop manual tab-switching by using list_chats to see every active conversation across all platforms in one view. - Keep your brand consistent by using list_templates and get_template to ensure every outgoing message follows your rules. - Improve your response speed by using assign_chat to route new messages to the right team members instantly. - Build a cleaner database by using create_contact to save new leads as they reach out for the first time. - Stay on top of your data flows by using list_webhooks to monitor your system's health and synchronization. - Get instant context by using get_chat to pull up a customer's full history before you start a conversation. ## How It Works The bottom line is you get a single point of control for all your customer messages without the tab-switching headache. 1. Subscribe to the Saysimple MCP on the Vinkius Marketplace. 2. Input your API Key and Auth Token from your developer settings. 3. Ask your agent to manage chats, send messages, or check templates. ## Frequently Asked Questions **Does Saysimple MCP support WhatsApp?** Yes, this Connector connects directly to your Saysimple account to manage WhatsApp, SMS, and social media messages in one place. **Can I use this to send marketing messages?** You can use it to send pre-approved marketing templates via WhatsApp or SMS, ensuring your brand stays consistent. **How do I assign chats to my team?** Your AI agent can automatically route conversations to specific users or departments using the assignment tools. **Can it see my old chat history?** Yes, the Connector can retrieve detailed logs of past conversations so your agent has the full context of customer interactions. **Is it hard to set up?** It's very straightforward. You just need to provide your API Key and Auth Token from your developer settings. **Does it work with my current SMS provider?** It works through the Saysimple platform, which acts as the central hub for your SMS, WhatsApp, and social media channels. **Can my AI automatically find the last 5 customer chats across all channels?** Yes! Use the `list_chats` tool. Your agent will respond with complete metadata for the most recent conversations, including the channel (WhatsApp/SMS) and participant details in seconds. **How do I find my Saysimple API Key and Auth Token?** Log in to your Saysimple dashboard, navigate to **Settings** > **API**, and you will find your unique X-API-Key and generate your Bearer Auth Token there.