# Sobot MCP for AI Agents AI Agent Connect > Sobot MCP lets you manage your customer support tickets, agent statuses, and knowledge base directly through your AI client. It connects your agent to China's leading support platform so you can audit chats, pull service summaries, and organize work orders without leaving your workspace. ## Overview - **Category:** customer-support - **Price:** Free - **Endpoint:** https://edge.vinkius.com/vk_preview_QAyTyCJ5mP70nzlifgIF7yZ3rx7JXAgPpJsSpQBk/ai-agent-connect - **Tags:** ticketing-system, knowledge-base, agent-coordination, customer-service-automation, chat-history ## Description This Connector gives your agent a direct line into your Sobot customer support operations. Instead of jumping between tabs to check on a frustrated customer or hunting for a specific help article, you can just ask your agent to do the legwork. You'll get a clear view of active tickets, see which support agents are actually online, and pull up chat logs to see exactly what went down in a previous conversation. It's built for teams that need to stay on top of high-volume support without the overhead of constant manual clicking. Because Vinkius makes it easy to connect these types of tools, you can move from "where is that ticket?" to "here is the status" in seconds. It's about making your support workflow feel like a conversation rather than a series of database entries. Your agent acts as a real-time operations assistant, keeping your data accurate and your customers happy without you ever needing to navigate a complex web interface. You can pull high-level summaries of your organization's performance to see how the team is handling volume, or quickly find the exact wording of a policy from your internal knowledge base. It's about getting the information you need the moment you need it, rather than hunting for it in a cluttered dashboard. ## Tools ### create_ticket Create a new support ticket for a customer. This lets you log issues quickly without manual entry. ### get_ticket_details View all the specific information for a single ticket. This helps you see the history and current status of an issue. ### list_agents See a full list of all support agents. This is useful for auditing your team's roster. ### get_agent_status Check if a specific support agent is online. Use this to see who is available to take new chats. ### get_knowledge_detail Pull the full content of a knowledge base article. It's great for getting exact instructions for a user. ### get_org_summary Get a summary of your whole organization's support activity. Use this to see how the team is performing overall. ### list_chat_history Pull a list of past chat transcripts. Use this to review how your team handled previous issues. ### list_knowledge See a list of all articles in your knowledge base. This helps you find the right resources for a query. ### list_tickets See all current customer support tickets. Use this to get a bird's eye view of your current workload. ### list_users See a list of all customers or users. This lets you quickly find specific user profiles. ## Prompt Examples **Prompt:** ``` Show me the status of the most recent tickets. ``` **Response:** ``` I've pulled the latest tickets for you. Here's what's currently pending: | Ticket ID | Customer | Issue | Status | | :--- | :--- | :--- | :--- | | #8821 | John Doe | Login Error | **Open** | | #8822 | Jane Smith | Refund Request | **In Progress** | | #8823 | Acme Corp | API Timeout | **Open** | Would you like me to pull more details on any of these? ``` **Prompt:** ``` Is anyone available to take a new chat? ``` **Response:** ``` I checked the team's status for you. Here is who is currently available: * **Mario**: 🟢 Online * **Sarah**: 🔴 Busy * **Kevin**: 🟢 Online * **Elena**: 🟡 Away Should I assign the next ticket to Mario or Kevin? ``` **Prompt:** ``` What is our refund policy? ``` **Response:** ``` I found the 'Refund Policy and Procedures' article in your Sobot knowledge base. Here's the key info: * **Eligibility**: Customers must request within 30 days. * **Process**: 1. Verify order status, 2. Approve request, 3. Issue credit. * **Note**: Shipping fees are non-refundable. Do you want me to pull the full text for a specific customer? ``` ## Capabilities ### Create support tickets Log new customer issues directly into your Sobot queue. ### Check agent availability See which support team members are online or busy in real time. ### Pull knowledge articles Retrieve full help content from your internal knowledge base. ### View organization summaries Get a high-level look at your entire support team's activity. ### Audit chat histories Review past transcripts to see how your team handled previous queries. ### List customer profiles See a list of all users and customers in your system. ## Use Cases ### Checking agent availability A manager needs to see who's online to assign a high-priority ticket. They ask the agent to check Mario's status using get_agent_status. ### Finding help docs A support person is stuck on a refund query. They ask the agent to list_knowledge and then get_knowledge_detail for the refund policy. ### Auditing chat history A lead wants to see how a specific customer was treated. They ask the agent to list_chat_history for that user's ID. ### Creating tickets A customer sends a flurry of messages. The agent uses create_ticket to log the issue immediately so the team can see it. ## Benefits - Stop clicking through the Sobot web interface. You can use list_tickets to see everything in one place. - Get instant answers from your knowledge base. Use get_knowledge_detail to pull specific help articles for your customers. - Monitor your team's real-time availability. Use get_agent_status to see who's ready to jump in. - Audit past conversations with ease. Use list_chat_history to review how your team handled previous issues. - Get a pulse on your service quality. Use get_org_summary to see high-level performance data instantly. - Create new work orders on the fly. Use create_ticket to log customer issues without switching windows. ## How It Works The bottom line is you get a hands-off way to manage your entire customer service pipeline through natural language. 1. Subscribe to this Connector on Vinkius and get your credentials. 2. Plug in your Sobot App ID and App Key in your AI client. 3. Ask your agent to pull tickets, check agent status, or search your knowledge base. ## Frequently Asked Questions **Can the Sobot MCP help me manage my support team?** Yes, it lets you see who's online and what tickets they're working on. It gives your team a way to monitor the queue without manual checking. **How do I use Sobot MCP to find help articles?** You can just ask your agent to search your knowledge base for specific topics. It will pull the content directly into your conversation. **Can I create new tickets using this?** Yes, your agent can create new work orders directly in Sobot for you. This is great for logging issues as they come in. **Does Sobot MCP work with Cursor?** Yes, it works with any MCP-compatible client like Cursor, Claude, or Windsurf. You just need to add your credentials. **Can I see past customer chats?** Yes, you can pull chat histories to review how your team handled previous issues. This is perfect for quality assurance and training. **How does Sobot MCP help with service summaries?** It can pull high-level summaries of your organization's support activity. This helps you stay informed on team performance at a glance. **How do I obtain my Sobot App ID and Key?** You need to contact your Sobot business manager or support personnel to apply for your unique `appid` and `app_key`. **Can I check if an agent is currently online?** Yes. Use the `get_agent_status` tool with the specific agent ID to retrieve their real-time status, including whether they are online, busy, or offline. **Is it possible to retrieve knowledge base articles through the agent?** Yes! You can list available articles using `list_knowledge` and retrieve the full content of a specific document using the `get_knowledge_detail` tool.