# Swarm MCP for AI Agents AI Agent Connect > Swarm MCP for loyalty rewards management. Connect your Swarm account to any AI agent so you can award points, manage vouchers, and check balances through a chat interface. It handles the heavy lifting of customer retention tasks without you having to navigate a complex dashboard. ## Overview - **Category:** marketing-automation - **Price:** Free - **Endpoint:** https://edge.vinkius.com/vk_preview_UQfpSkM8M2hLJa9S0rGui9ydqbaZDxgBGlmExA5M/ai-agent-connect - **Tags:** loyalty-programs, rewards-management, customer-retention, point-systems, transaction-processing, customer-engagement ## Description This Swarm MCP connects your loyalty account to any AI agent and simplifies how you manage customer rewards, award points for transactions, and handle redemptions through natural conversation. Instead of opening a dashboard to find a customer's points or manually entering sale amounts to trigger rewards, you just tell your agent what to do. This connection handles the heavy lifting of checking balances, awarding points, and processing redemptions. Because Vinkius hosts this Connector, you get a reliable way to connect your loyalty data to your daily workflow. You can manage the whole customer reward journey from start to finish using just plain English commands. It makes it easy to handle point inquiries and voucher oversight without the usual friction of switching between different software tabs. ## Tools ### list_available_rewards See what rewards are currently available for redemption. Use this to browse the catalog and check point costs. ### get_customer_balance Check a customer's current loyalty points and tier status. This helps you quickly see what a customer is eligible for. ### list_customer_vouchers View all active discount codes assigned to a specific customer. This lets you track unused vouchers in one place. ### process_loyalty_transaction Record a sale amount and automatically award points to a customer. It handles the data entry for you during checkout. ### redeem_customer_reward Convert a customer's points into a specific reward or voucher. Use this to finalize a redemption request instantly. ## Prompt Examples **Prompt:** ``` What is the point balance for customer 'cust_10293'? ``` **Response:** ``` I've retrieved the balance. Customer cust_10293 currently has 1,250 points and is in the 'Gold Tier'. They are eligible for a 15% discount voucher. Would you like to redeem it now? ``` **Prompt:** ``` Award points for a $150 purchase to customer 'cust_88231'. ``` **Response:** ``` Transaction processed! I've awarded the points for a $150.00 sale to customer cust_88231. Their new balance is now 1,400 points. The customer has been notified via email. ``` **Prompt:** ``` Show me all available rewards I can claim with 500 points. ``` **Response:** ``` Fetching reward catalog... With 500 points, you can claim: 'Free Coffee' (200 pts), '10% Discount Code' (400 pts), or 'Sticker Pack' (150 pts). Which one would you like to redeem? ``` ## Capabilities ### Check loyalty balances View a customer's current points and reward tier instantly. ### List available rewards See every redeemable reward currently in your catalog. ### List active customer vouchers See all unused discount codes assigned to a customer profile. ### Process sales and award points Register a sale and give points to a customer in one step. ### Redeem points for rewards Convert a customer's points into a specific reward or voucher. ## Use Cases ### Quick checkout point awards A cashier asks the agent to award points for a $200 sale. The agent processes the transaction and updates the balance immediately. ### Support balance inquiries A customer success rep checks a balance to see if a user can get a free coffee. The agent confirms the points and tier status. ### Marketing reward checks A manager checks which rewards are still available for a specific tier to plan a weekend promotion. ### Instant reward redemption A customer wants to trade 500 points for a voucher. The agent handles the conversion and issues the code in one step. ## Benefits - Instant point checks save time during busy checkout windows. - Automated point awarding removes the need for manual data entry. - Real-time reward discovery lets you offer the right deals at the right time. - Voucher oversight helps you track unused codes in one place. - Faster redemptions keep customers happy and loyal. ## How It Works The bottom line is you get a conversational way to run your entire loyalty program without opening your loyalty software. 1. Subscribe to this Connector on the Vinkius Marketplace. 2. Enter your Swarm API Key from your account dashboard. 3. Start managing your loyalty program from your favorite AI client. ## Frequently Asked Questions **Can the Swarm MCP manage my rewards program?** Yes, it connects your Swarm loyalty account to your AI agent. This lets you manage points, rewards, and vouchers through a simple chat interface. **How does the Swarm MCP help with retail sales?** It lets you award points to customers immediately after a sale. Your agent handles the data entry, so you can keep moving. **Can I use Swarm MCP to award points automatically?** Yes, you can tell your AI agent to process a sale amount and award points to a specific customer ID without opening any extra software. **Does Swarm MCP work with my current loyalty data?** It works directly with your Swarm loyalty account. It pulls real-time balances and reward data into your conversation. **How do I check a customer's balance with Swarm MCP?** Just ask your agent for a customer's balance. It will retrieve the points and the current loyalty tier for you instantly. **Can Swarm MCP handle reward redemptions?** Yes, your agent can convert a customer's points into a specific reward or voucher and confirm the transaction for you. **Can I check a customer's points balance via AI?** Yes! Use the `get_customer_balance` tool and provide the Customer ID. Your agent will retrieve the current points and the loyalty tier for that specific user. **How do I award points for a recent purchase using the agent?** Use the `process_loyalty_transaction` action. Provide the Customer ID and the transaction amount. The agent will instantly calculate and award the correct points based on your Swarm settings. **Is it possible to list all the rewards a customer can claim?** Absolutely. Use the `list_available_rewards` query and provide the Customer ID. The agent will return the catalog of rewards that the user is currently eligible to redeem.