# Thoughtly MCP for AI Agents AI Agent Connect > Thoughtly MCP lets you bridge the gap between your text-based AI agent and real-world phone calls. It enables your agent to trigger outbound calls, manage CRM contacts, and pull full transcripts or call logs instantly. It's the direct link for turning a chat-based bot into a functional voice dispatcher for sales, support, and operations. ## Overview - **Category:** communication - **Price:** Free - **Endpoint:** https://edge.vinkius.com/vk_preview_P3VU8Etb0h8913d5xzCpJAznDRX17llb3S4ZnFUb/ai-agent-connect - **Tags:** voice-ai, agents, crm, calling, interviews ## Description Imagine your AI agent can actually pick up the phone. Right now, most text-based agents are stuck in a box, limited to what they can type on a screen. This Connector changes that by giving your agent a direct line to the Thoughtly voice platform. Instead of just chatting with a user, your agent can now act as a functional dispatcher. It can look up a lead in your CRM, verify their phone number, and then immediately order a voice agent to place an outbound call. When that call is over, the agent can grab the transcript and summarize the outcome for you. You don't have to jump between tabs or manually copy information into a dashboard. Because it's listed on the Vinkius catalog, you can get this set up and running alongside your other tools in minutes. It turns your text agent into a command center for your entire voice communication strategy, handling the heavy lifting of coordination while you stay focused on the results. You can manage your entire contact list, update details on the fly, and keep your records clean without ever leaving your primary chat interface. It's about moving from a bot that just talks to a system that actually does the work of calling, logging, and organizing. ## Tools ### delete_contact Removes a specific contact from your Thoughtly CRM directory. Use this to clean up old or incorrect lead data. ### get_interview Fetches the specific configuration and details of a Thoughtly voice agent. This helps you verify which persona is active. ### list_contacts Shows all the contacts currently saved in your Thoughtly CRM. This is great for finding specific leads by name. ### list_interviews Lists every voice agent persona available in your Thoughtly account. Use this to see your full fleet of agents. ### create_contact Adds a new person to your CRM with their name, email, and phone number. This helps keep your records organized. ### get_call_history Pulls the transcript and metadata for a specific past phone call. This lets you review what your agents said. ### get_contact Retrieves all details for a single contact in your CRM. Use this to quickly check a lead's current information. ### list_calls Provides a full list of your past phone call logs. You can use this to see a high-level overview of all interactions. ### trigger_call Starts an outbound phone call using one of your voice agents. This is the core action for initiating a conversation. ### update_contact Modifies the information for an existing contact in your CRM. Use this to keep lead details accurate as they change. ### get_user Retrieves the profile details for a specific Thoughtly user. This provides context on who is managing the account. ## Prompt Examples **Prompt:** ``` List my voice agents. ``` **Response:** ``` I've pulled your active voice agents from Thoughtly. Here is the current fleet: | Agent Name | ID | Status | | :--- | :--- | :--- | | Sales SDR Persona | INT-881 | Active | | Support Desk Assistant | INT-204 | Active | | Outreach Specialist | INT-992 | Offline | ``` **Prompt:** ``` Call the new lead from the CRM. ``` **Response:** ``` I've identified the new lead in your CRM. **Action:** Triggering outbound call... **Agent:** Sales SDR Persona **Contact:** +1234567890 The call is now being placed. I'll let you know once the transcript is ready. ``` **Prompt:** ``` What was said in the last call? ``` **Response:** ``` Here is the transcript from the most recent interaction: **Call ID:** CAL-554 **Summary:** The AI successfully booked an appointment for next Tuesday at 2 PM. **Transcript:** - **AI:** Hello, are you available next Tuesday? - **Human:** Yes, 2 PM works. - **AI:** Great, confirmed. ``` ## Capabilities ### Trigger outbound calls Tell your agent to start a phone call with a specific contact immediately. ### Manage CRM leads Add, update, or remove contacts from your Thoughtly directory using natural language. ### Fetch call transcripts Pull the full text of past voice conversations to see what happened. ### List voice personas See all your active voice agents and choose the right one for a specific task. ### Retrieve call logs Get a history of all past calls including metadata and status. ### Get user details Access specific account information for your Thoughtly users. ## Use Cases ### Lead Qualification A new lead signs up. The agent sees the form, creates a contact, and triggers a call to qualify them immediately. ### Support Audit A customer complains about a missed appointment. The agent pulls the transcript from the last call to see what was promised. ### Fleet Management An ops manager wants to see which voice agents are active. The agent lists all interviews and checks their status. ### CRM Cleanup A user wants to remove old leads. The agent identifies and deletes contacts based on a specific date range. ## Benefits - No more manual data entry. Use create_contact and update_contact to keep your CRM current without leaving your chat interface. - Instant transcript access. Use get_call_history to see exactly what your voice agents said during a conversation. - Real-time call dispatching. Use trigger_call to put your voice agents to work the moment a new lead arrives. - Unified persona management. Use list_interviews to see your entire fleet of voice agents and pick the right one for the job. - Faster support resolution. Use list_calls to quickly scan past interactions and get context on a customer's history. ## How It Works The bottom line is that your text agent becomes a functional dispatcher for your voice AI fleet. 1. Subscribe to the Thoughtly MCP on Vinkius and grab your API credentials. 2. Plug your Thoughtly API Token and Team ID into your AI client's configuration. 3. Start giving commands like "Call this lead" or "Summarize the last transcript" directly to your agent. ## Frequently Asked Questions **Can Thoughtly MCP make phone calls for me?** Yes, it allows your AI agent to trigger outbound calls directly to contacts in your Thoughtly account. **Does Thoughtly MCP work with Claude or Cursor?** Yes, it works with any MCP-compatible client, including Claude, Cursor, and Windsurf. **Can I use Thoughtly MCP to update my CRM data?** Yes, it can create, update, and delete contacts in your Thoughtly CRM using natural language commands. **How do I get call transcripts using Thoughtly MCP?** Your agent can pull the full text and metadata of any past call history instantly for you to review. **Is there a limit on how many calls I can trigger?** The Connector handles the connection, but call limits are determined by your specific Thoughtly platform subscription. **Can Thoughtly MCP manage different voice personas?** Yes, it can list all your available voice agents so your agent can pick the right persona for each specific task. **Can my text AI agent command a voice agent to call a specific person?** Yes! Use the `trigger_call` tool by providing the Interview ID (Voice Agent) and the Contact ID. The voice AI will immediately execute the outbound call. **Is it possible to read the transcript of what the Voice AI discussed during a call?** Absolutely. By calling the `get_call_history` tool with a specific Call ID, your agent can extract the entire conversational transcript and analyze the outcome without leaving the interface. **Do I need to manually register contacts in the Thoughtly dashboard before calling them?** No. The integration provides the `create_contact` tool, allowing your AI to dynamically add new leads to the CRM and immediately initiate a phone call in one fluid workflow.