# Trengo MCP for AI Agents AI Agent Connect > Trengo MCP connects your omnichannel inbox to your AI agent. It lets your team manage WhatsApp, email, chat, and social messages in one spot. You can create tickets, update statuses, and send replies without switching tabs. It's built for teams that need to keep up with high-volume customer support without losing the personal touch. ## Overview - **Category:** communication-messaging - **Price:** Free - **Endpoint:** https://edge.vinkius.com/vk_preview_A8u1cVikv6oTvCUnABKUk7KeTnNuAWPNBEmEQcMW/ai-agent-connect - **Tags:** omnichannel-inbox, helpdesk-ticketing, shared-inbox, customer-service, live-chat, whatsapp-integration ## Description This omnichannel inbox MCP connects your support channels to your AI agent to make handling customer support feel like a natural conversation. Instead of jumping between tabs for WhatsApp, email, and live chat, you can stay in one place and let your agent do the heavy lifting. You can ask your agent to find specific tickets, update their status to closed, or pull up a customer's history in seconds. It handles the tedious parts of ticket management, like moving conversations to the right person or adding internal notes, so your team can focus on actually solving problems. By pulling your contact database and communication channels into the chat, your agent understands the full context of every interaction. You get a clearer view of your team's workload and can set up webhooks to keep your internal systems in sync with real-time conversation events. It's a practical way to keep your support operations organized without adding more manual steps to your day. You can find this among the 4,000+ Connectors hosted on Vinkius to get your setup running quickly. Imagine a day where you no longer have to manually sync data across three different platforms. You can see every incoming message from social media and email in a single list, allowing you to prioritize high-priority issues first. Your agent can help you draft responses that maintain your brand voice while ensuring no customer is left waiting. This connection removes the friction of switching contexts, letting you stay in the flow of the conversation rather than the flow of the software. It is designed for high-volume environments where every second counts and a missed message can mean a lost customer. ## Tools ### get_ticket Fetches specific details for a single support ticket so you can see the full history. ### list_channels Shows all your active communication channels like WhatsApp and chat in one list. ### list_contacts Lists your entire customer database to help you find customer info quickly. ### list_messages Shows the message history for a specific ticket to give you context on a conversation. ### list_tickets Retrieves a list of all support tickets to see what needs attention across your inbox. ### list_team_members Shows your team members and their current status to see who is available to help. ### list_webhooks Shows all the webhooks you have currently configured for tracking events. ### send_message Sends a new message to a customer or adds an internal note to a conversation. ### update_ticket Changes the status or details of an existing ticket to move it through your pipeline. ### get_account_profile Pulls your current user profile details from the Trengo account to identify the active user. ### create_ticket Creates a new support ticket from scratch to start a new conversation or log an issue. ### create_webhook Sets up a new webhook to track specific conversation events and trigger automations. ## Prompt Examples **Prompt:** ``` Find all open tickets from today and tell me which ones are about billing. ``` **Response:** ``` I've scanned your inbox for today's activity. Here are the open tickets related to billing: | Ticket ID | Customer | Issue | | :--- | :--- | :--- | | #88231 | John Doe | Overcharged on last month's sub | | #88245 | Jane Smith | Refund not appearing | Would you like me to pull up the messages for any of these? ``` **Prompt:** ``` I need to reply to the last customer on WhatsApp. What was their last question? ``` **Response:** ``` The last message from your WhatsApp channel was from **Sarah Connor**. She asked: > "Can you tell me if my order has shipped yet? I haven't received a tracking number." I can draft a reply for you or check the ticket status if you'd like. ``` **Prompt:** ``` Close the ticket for user #4452 and add a note saying it was resolved. ``` **Response:** ``` Done! I've updated ticket #4452 to **CLOSED** and added your internal note: *'Resolved via AI'*. The conversation has been archived. ``` ## Capabilities ### Create and manage support tickets Generate new tickets and update statuses like OPEN or CLOSED via simple commands. ### Send omnichannel messages Send direct replies to customers or add internal notes to any existing conversation. ### View customer contact history Pull up your entire contact database to see past interactions and details. ### Monitor team availability Check your team member list to see who is online and what their current workload looks like. ### Track conversation events List and create webhooks to trigger actions based on real-time message activity. ### Audit communication channels Verify all your connected channels like WhatsApp and various social platforms in one list. ## Use Cases ### Handling a surge in WhatsApp messages A rep asks the agent to list all open tickets and reply to the three most recent queries from customers. ### Onboarding a new support agent A manager uses list_team_members to see who is free and then assigns new tickets to them via the agent. ### Automating order updates An ops lead creates a webhook to notify the warehouse whenever a shipping message is received in the inbox. ### Resolving a billing dispute A rep pulls up a customer's history with list_contacts to see past issues before sending a refund message. ## Benefits - Stop tab switching by using list_tickets and list_channels to see everything in one view. - Speed up responses by using send_message to reply to customers across WhatsApp and email instantly. - Improve team coordination by using list_team_members to check availability before assigning tasks. - Automate status updates by using update_ticket to move conversations through your pipeline faster. - Keep your data in sync by using create_webhook to trigger external actions based on new messages. - Get better context by using list_messages to see the full history of a conversation before replying. ## How It Works The bottom line is you get a unified way to manage every customer touchpoint through a single chat interface. 1. Subscribe to this Connector and provide your API token from your account settings. 2. Connect your preferred AI client to the Vinkius catalog to link the tools. 3. Start asking your agent to list tickets, send messages, or update statuses in plain English. ## Frequently Asked Questions **Can Trengo MCP help me manage WhatsApp messages?** Yes, it connects your WhatsApp channel to your AI agent so you can send and receive messages without switching apps. **Does Trengo MCP work for email and social media too?** It covers all your omnichannel channels, including email, live chat, and various social platforms in one unified inbox. **Can my team use this Connector to see who is busy?** Yes, you can ask the agent to list your team members to check their current status and workload before assigning new tasks. **How does Trengo MCP handle ticket statuses?** You can use your agent to create new tickets, update them to statuses like OPEN or CLOSED, and manage assignments automatically. **Can I use Trengo MCP to set up automated notifications?** You can create webhooks to track conversation events in real-time, allowing you to trigger actions in other systems. **Is Trengo MCP good for high-volume support?** It's built for teams that need to manage many conversations at once by providing a way to quickly search, list, and respond to messages. **Can I see all the messages in a specific ticket via AI?** Yes! Use the `list_messages` tool and provide the Ticket ID. Your agent will retrieve the full conversation history, including both customer messages and internal notes. **How do I add an internal note to a ticket that the customer won't see?** Use the `send_message` action. Provide the Ticket ID and your text, and set the `internal` parameter to 'true'. This will log the message as a private note for your team. **Is it possible to list all communication channels like WhatsApp and Email?** Absolutely. Use the `list_channels` query. The agent will retrieve all your active integrations, helping you identify which Channel ID to use when creating new tickets.