# TrueReview MCP for AI Agents AI Agent Connect

> TrueReview MCP lets you automate customer review requests and manage your business reputation through your AI client. It handles the heavy lifting of contacting customers via SMS or email, tracking your drip campaigns, and pulling performance reports so you can focus on growing your brand instead of chasing individual ratings.

## Overview
- **Category:** customer-support
- **Price:** Free
- **Endpoint:** https://edge.vinkius.com/vk_preview_59LvuNty114AInBC2bxQfm0E2RAI1KREZtBJQQ8o/ai-agent-connect
- **Tags:** reputation-management, customer-feedback, testimonials, review-requests, social-proof, automation

## Description

Most business owners treat reviews as an afterthought, only reaching out when a customer is already annoyed or missing the chance to capture a positive moment. This Connector changes that by letting you handle your entire reputation management strategy through a natural conversation with your AI agent. Instead of jumping between tabs to find a phone number, you can just ask your agent to send a review request to your most recent customers. It bridges the gap between your daily operations and your online presence, making it easy to trigger instant outreach via SMS or email without manual data entry. You can check how your different locations are performing, see which drip campaigns are actually converting, and pull high-level reports to see your average star ratings. By connecting this to your workspace via the Vinkius catalog, you turn a fragmented, multi-step process into a streamlined workflow. It handles the tedious parts like listing your business locations or fetching detailed customer history, so you can spend less time on spreadsheets and more time on your business.

## Tools

### create_contact
Add a new customer to your database for future review requests. This keeps your contact list organized and ready for outreach.

### get_contact
Pull specific details like phone numbers and history for a single customer. Use this to verify info before sending a request.

### list_locations
See every business location tied to your TrueReview account. This helps you maintain a consistent brand across all sites.

### send_review_request
Send an instant review request via SMS or email to a customer. It automates the follow-up process so you don't have to do it manually.

### get_report_summary
Get a high-level overview of your review ratings and response rates. Use this to see how your reputation is trending over time.

### list_campaigns
See all your active drip campaigns and review sequences. This helps you track which outreach strategies are working best.

### list_contacts
View all customer records associated with a specific location. This is useful for targeted outreach at a single branch.

## Prompt Examples

**Prompt:** 
```
Send an email review request to our last customer, Sarah Miller.
```

**Response:** 
```
I've sent that out! I triggered the email review request for **Sarah Miller**. She should see the link in her inbox shortly. 

**Status:**
- **Customer:** Sarah Miller
- **Method:** Email
- **Status:** Sent

Would you like me to check if we have any other pending requests?
```

**Prompt:** 
```
Show me a summary of how our reviews are looking lately.
```

**Response:** 
```
Here is the summary of your recent review performance:

| Metric | Current Value |
| :--- | :--- |
| **Average Rating** | 4.8 Stars |
| **Response Rate** | 92% |
| **New Reviews (30d)** | 12 |

Your ratings are holding steady. Do you want to see the individual comments?
```

**Prompt:** 
```
What review campaigns are currently running?
```

**Response:** 
```
You have 3 active review campaigns running right now:

*   **Summer Loyalty Drive** (SMS - Active)
*   **New Branch Launch** (Email - Active)
*   **Holiday Feedback Loop** (SMS - Scheduled)

Would you like to see the performance metrics for any of these?
```

## Capabilities

### Trigger SMS or email review requests
Send instant requests to your customers to gather feedback and build social proof.

### Organize customer contact records
Create and manage a database of customers specifically for your review outreach.

### Track active review drip campaigns
See all your current outreach sequences and automated review campaigns in one list.

### Pull performance reports
Get summary data on your review ratings, response rates, and overall feedback metrics.

### Manage multiple business locations
List and oversee the reputation status of every branch or location in your organization.

### Fetch detailed customer history
Retrieve specific metadata and past interactions for individual customer contacts.

## Use Cases

### Automating the post-service follow-up
A customer finishes a service. You tell your agent to create a contact and send a review request immediately via SMS.

### Auditing multi-location performance
A regional manager wants to see if all 10 stores are running the same review campaign. They ask the agent to list all campaigns.

### Identifying rating dips
You notice a drop in scores and ask the agent to pull a summary report to see which locations are underperforming.

### Bulk outreach for a specific branch
You need to find all contacts for a specific branch and send a follow-up to the last 50 people who visited.

## Benefits

- Stop chasing reviews manually by using send_review_request to trigger instant outreach to your customers.
- Get a bird's-eye view of your brand across all sites with list_locations to ensure consistent reputation management.
- Track your outreach success with list_campaigns to see which review sequences actually drive more conversions.
- Make data-driven decisions using get_report_summary to see your real-time average ratings and response rates.
- Keep your customer data clean and organized by using create_contact to add new leads directly into your flow.
- Understand your audience better by pulling specific history with get_contact to personalize your follow-ups.

## How It Works

The bottom line is you turn your AI into a reputation manager that handles the outreach for you.

1. Connect your TrueReview API Key and Location SID to your AI client.
2. Ask your agent to find a specific customer or list your current review campaigns.
3. Command the agent to send a review request or pull a performance report for a specific location.

## Frequently Asked Questions

**Can TrueReview MCP send SMS review requests?**
Yes, it triggers instant requests via SMS or email so you don't have to send them manually. This helps you capture feedback while it's still fresh in the customer's mind.

**How does TrueReview MCP help with multiple locations?**
It lets you list and manage all your business locations in one place for consistent oversight. You can check the status of every branch without switching accounts.

**Can I see my review ratings with TrueReview MCP?**
You can pull summary reports that show your average star ratings and response rates. It gives you a clear picture of your online reputation at a glance.

**Does TrueReview MCP handle customer contact info?**
It allows you to create, list, and fetch detailed metadata for your customer contacts. This keeps your outreach organized and your data accurate.

**Can I track my review campaigns?**
Yes, you can list all your active drip campaigns and review sequences to see what's running. This helps you see which strategies are driving the most engagement.

**Is TrueReview MCP good for customer success?**
It's perfect for success teams who want to automate the feedback loop and track performance metrics. It turns manual follow-ups into a scalable, automated process.

**Can I send a review request via SMS using the AI?**
Yes! Use the `send_review_request` tool. Provide the Contact ID and set the type to 'sms'. The agent will trigger the SMS request through TrueReview instantly.

**How do I see the overall feedback summary for my business?**
Run the `get_report_summary` query. The agent will retrieve a concise report of your review performance and customer satisfaction metrics.

**Is it possible to add a new customer contact via AI?**
Absolutely. Use the `create_contact` action. Provide the first name, last name, and email or phone number to register a new customer for future review requests.